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July 2024 by Ahmed sharaf
Ali branch manager and rushama personal banker was very welcoming and assisted me with all my needs with a smile and we’re happy doing their job. Unlike other places you walk into nowadays most people are freaking depressed and they act like they’re doing you a favor doing their job not at this place everything went smooth and I was welcomefrom the moment, I walked in the moment I walked out thanks guys. Keep up the good work.
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June 2024 by Eric Trip
June 2024
Poorly trained tellers and lower level managers. Not aware of basic money etiquette for transactions. The manager is telling you about so-called "policies," which are simply not true. I was laughing in my car driving back home....it's like a free comedy!
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May 2024 by Brittany Chriss
They are very rude and unprofessional the lady should not be working there if you going to treat customers like.
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May 2024 by Marina Milković
I've been a Wells Fargo customer since 2014. I'm from Croatia, and once I moved to the USA, I opened my Wells Fargo account in California, and continued to use it in Chicago all the way until now. I'm self employed, and I just recently got a social number so I can apply for a credit card.
I was literally UNHELPED at this branch by my "personal banker" .
I said I want to apply but also I thought a banker would take my case more seriously, but he acted like I don't know how to use the phone app and apply online. I had millions of questions about how everything works. I also had more money in cash that I never deposited but it never got to that question. So when I was applying I had to use my phone and confirm things in the app. I don't like to use the phone as my fingers are cracked and broken from all the hard housework and the phone literally cannot recognize my fingerprint. So when it got to the amount of my rent, there was a $1200 posted as an example and I could not fix it, and I asked the banker about it, he just nodded his head and confirmed it can be fixed later, and let me apply with wrong info. My rent is $620. I was rejected and it was for all the wrong reasons.
Anyways, I made an appointment at Chase, deposited much more than was asked, and got an approved debit and a form of credit card in a single meeting and I'm already using it and building my credit. It was that easy, but my banker was wonderful and I spent an hour until all of my questions were answered and my new accounts set up to work.
Not just that, as soon I opened a Chase account I got an approved Amazon secured credit card, as I could not with the Wells Fargo account. So it all goes from not being their client and putting all of your hopes and dreams into Wells Fargo.
I still use my Wells Fargo debit card but I don't intend to have more business with them. I was disappointed as the banker was a person who doesn't like their job and literally ruined my first application. My new banker is excited to see me succeed and he figured out that back in Europe we have different laws and he explained everything to me the way it was supposed to be done to someone dealing with something for the first time. I can work more if needed, I just need to know what I need to do.
It's nice to have ATMs and branches everywhere unlike Wells Fargo and I'm much happier with Chase. I can use phone apps, of course if I try hard, but in this situation I need bankers knowledge and attention.
If you ever get there and need a banker, and if it's called Sidney, bring him a coffee or so maybe he needs to wake up.
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April 2024 by Alex Dannenbring
This is a one-star review. I've used this bank since 1993 and they are the worst bank ever. Convenient, but complete thieves. Use a credit union or anyone else without fees that will rob you of money. Insane if you think dealing with them is a good idea. There is a reason they got a slap on the wrist for this. Nothing has changed. Your money ISN'T safe with them.
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March 2024 by Adis Jakupovic
Nelofar and her entire team are amazing! She helped resolve a few technical issues I was having with my wells fargo account. She was patient with me through out the entire process and went above and beyond! If you plan on using wells fargo please do yourself a favor and use this location!
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February 2024 by Karolina Solecki
I am looking for people who have been defrauded by Wells Fargo and Bob's Furniture. Please, e-mail me.
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January 2024 by Mateo H.
"Exceptional Service and Expertise! I cannot speak highly enough of Wells Review. From start to finish, their service was outstanding. The team demonstrated unparalleled expertise and professionalism, guiding me seamlessly through the process. Their attention to detail and commitment to excellence truly sets them apart. I am thoroughly impressed with the thoroughness of their reviews and the depth of their insights. Wells Review exceeded my expectations in every aspect. If you're looking for a top-notch review service, look no further than Wells Review. They have earned my highest recommendation with their five-star performance!"
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January 2024 by adunni sexy
You're the best
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November 2023 by O Z
My pillow is soaked with tears as I write this. I've been trying to stop crying, but tears keep rolling down.I've been a Wells Fargo customer for 5 years now. Since the beginning of this year, I've received more than ten letters from Wells Fargo suggesting I should come in and open credit cards attached below because I'm qualified.So yesterday(11/7/23), I went to the bank to open the credit card, but before we started. i gave them a check of $3,300 to deposit into my checking account.Juan Mendez, the banker opening the credit card, within seconds told me it's declined, that I should apply for a secured credit card instead. So I asked him why I had received more than ten letters saying that I was qualified. He kept repeating I should apply for a secured credit card.So I became angry & requested that they should give me back the $3,300 check I just gave them because I want to close all my 3 accounts ( 2 checking and 1 saving accounts)He immediately went and called the manager Ali Salameh, who told me that since the check had touched their hands, it is not coming back to me.That they will go ahead and deposit it into my account. I should come today(11/8/23) and pick up the money, then close my accounts if I still want to. He promised that all the accounts will remain open. So I leftAt 6 a.m. today(11/8/23), before the banks' opening time, I noticed that all my accounts were closed and $380 was withdrawn from my account by an unknown personSo I went to the bank when they opened at 9 am and requested for my money, but they refused to give me even 1 dollar from my account. They said they would prepare a check and send it to the post office.I pleaded that they give me the check instead of posting all my money to the post office since I'm already in the bank and my rent and other bills are due for payment. But they refused. After more than 6 hours of argument, the manager called Nile police and said I was disturbing other customers.Nile police requested that I go to another Wells Fargo branch and see if they can figure it out. So I left and went to Howard branchThere l met another banker and explained everything to him. He was nice . He felt bad about how I was treated. He started making calls to see if he could get approval to pay me back my money.But Nile manager Ali salameh walked into the Howard branch and called Howard police and told this new police to arrest me for disorderly conduct and trespassing, and also ban me from entering any wells Fargo bank.This Howard police did not ask me anything but followed the manager who gave him my name, social security number, home address, and date of birth from my account. He filed exactly what the manager told him to file against meNow, my rent and bills are due , I can't get my money, the police have filed disorderly conduct and trespassing against me, I'm banned from entering Wells Fargo againI'm confused. I don't know where to start.Now, I'm having serious headaches, and these tears will not stop rolling downUpdate:(11/22/23)It's day 15th today, and I still have not received my money. I've been calling the customer service numbers, but it's one story or anotherPlease keep a close eye on your account.The day you choose to close your account, just withdraw all your money before you even mention you want to close your account so you don't go through what I'm going through nowI have received a lot of late payment fees from my unpaid billsIf not that I've been a good tenant to my landlord, by now, I would be in Eviction proceedings. When I explained to my landlord, he agreed to give me more time.
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November 2023 by Mohammed Khan
I wanted to share my experience regarding the account opening process with Wells Fargo specifically with the assistance of Trip Lane from start to finish, working with Trip Lane has been a truly remarkable experience.
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October 2023 by Sabeen S.
There is a line out the door and yet no extra personal is able to help the customers.. I've been in line for a good 39 minutes... I will be switching my account to another bank.. since this is not the first time it's happened.
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September 2023 by Diane M
Opened a savings account at the Niles branch because the bank was having a promotion to earn $525 if the money was left in for 90 days. Now after 90 days the bank does not want to credit my account because they claim the bank officer opened the account incorrectly. There are notes in my account stating I would get the promotion but the bank does not want to honor their commitment. How can a bank treat it's customers like this?
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September 2023 by Luis rios
They don't pick up your calls at all
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September 2023 by Diane Z.
I opened an account at the Niles branch because Well Fargo had a promotion to give $525 after 90 days. Well it's 90 days and the bank does not want to honor the promotion because they claim the bank officer opened the account incorrectly. It's in the notes that the bank should honor the promotion but the bank does not want to honor the promotion. What bank does this to their customers? They are punishing me instead of the bank officer.
