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January 2024 by Mushroom Castle
Bought 4 new tiresWent to get them installedBut the guy said he couldn’t remove the nuts because the socket didn’t fit all the wayWhen I mentioned just tap the socket in with a hammerThey all got scaredEven the guy walking around with the clipboardObviously there newI told them, just put my tires in the truck and I’ll take them to a real shop
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January 2024 by alyssa castro
Terrible experience. Will not return. Made an appointment for tire mounting (purchased tires from tire rack), when I got there service was initially confused why I was even there. After less than hour, they called me saying they couldn’t do it because my vehicle was “too rusty”, when I asked for further explanation they could not provide it. I’ve had my car serviced regularly and it was the first time I hearing this. I was able to schedule and complete the mounting at the Rolling Meadows location without a hitch. Save your time and energy.
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January 2024 by Olivia Nicole
Never had such a bold face lie from a mechanic shop. Came in to patch a tire and they tried to make me get a whole new set. After a long wait, they told me the nail was in the sidewall so the tire couldn't be patched and I would need to buy a new one. Then they told me my tires were the "wrong size" for my car so they actually couldn't replace just my 1 leaking tire because they couldn't put the "wrong size" tire on my car for liability reasons, so I would need to purchase an entire set of new tires from them. Drove my car to another auto shop, they saw me with no wait, showed me the nail (which was NOT in the sidewall), patched it quickly and I was on my way.TLDR: this place is all the scammy stereotypes of mechanics. Do not trust them
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December 2023 by Sujan
Anthony manager and his team is great . My car was very low I came multiple times here finally I was helped today and change my tyre .
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December 2023 by Shahab Ali Shah
My car oil change has been done. It’s been half an hour, there is no one on the counter to deal with me or any of the 10+customers lined up.Also, I found milk expired 7 days ago on their shelves, when talked to customer service about it, they chose to not take any action.
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October 2023 by Courtney R.
Smooth process. Ordered tires to be delivered directly to Walmart and they were there ready to be installed at our appointment time. They did a great job and took under an hour!
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September 2023 by trew wer
Surprised, but this time oil change took them only one hour. Maybe because of the rain and small amount of customers. Anyway fast for Sunday.
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September 2023 by Amber Rojas
These guys are the best. My rear passenger tire was bulging outward and I couldn’t even drive over 30mph. I called and the guy said they could take a look and replace it. When I got there, they replaced the tire with a new one and were very quick about it too. I really appreciate these guys and their kindness.Service: Tires
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September 2023 by Kendra Rogers
If I could give them zero stars I would. This has to be the most unprofessional Walmart I've ever been to. Auto Care can care less if you get waited on or rendered services. I went there around 4.30 and they made me wait in line 30 minutes and told me I couldn't get an oil change without an appointment. I have never made an appointment for an an oil change, When I asked for a manager, no one bothered to show up after waiting another 30 minutes. The Auto Care team are very inconsiderate.
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September 2023 by Joseph Kelly
NOT WORTH THE SAVINGS!!!These IDIOTS poured oil into my power steering fluid after confusing the caps. They said nothing to me, and let me drive away with oil in my power steering fluid. When my power steering column went absolutely to garbage a few days later, I quickly figured out what happened. But by then it was too late and they denied everything. Completely destroyed the steering in my car.
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September 2023 by Aln 5hgf
Customers need to be careful here because immediately after leaving this service, in service parts become non-service. After leaving here in two minutes and replacing new tires, the in service ABS pump became non-service , which was immediately shown by the dashboard of the car non-service . And I had to repair the ABS pump which was very expensive. Here is such a tire change at Walmart auto Center. As a result of unskilled actions of staff . By actions clearly expressed signs of useless staff and even deliberately break serviceable parts. A client who comes here risks breaking something else in his car :( . In the future, I will avoid the service in this service center.
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August 2023 by Renee
Just got done with tires on July 24th around 5:30pm, everything went okay until I saw one of the workers/technicians drive a customer’s car recklessly in the parking lot. When he came out I asked “is this how you drive a customer’s car?!” He said “yeah”. The disregard for customer property was just on display. First and last time in Niles Walmart auto for sure. Wow.
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August 2023 by Ariana N
It’s Walmart Auto. I don’t expect perfection, but the lack of urgency from staff and the wait times are frustrating. Employees are usually fine to work with but they’re understandably tired and annoyed with customers and their general environment. They are severely understaffed, have bad time management, and don’t process walk-in services efficiently (they don’t do appointments). I would suggest getting here when they open at 7 AM or going elsewhere if you want your car to be finished within 1-2 hours. I came in for a battery replacement at 10:30 AM on a weekday and they didn’t even get my car into the bay until almost 2 PM even though I was second in line and there were multiple mechanics in the bay. My battery has been corroding on the terminals and losing charge after each drive, and after waiting almost 4 hours for them to even check the battery, they tell me I now have to wait another hour for them to charge and retest the battery for the warranty to be honored. The manager was terse and unapologetic. I only came here because my battery replacement was under warranty and I dread the day I have to return…
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June 2023 by Atef Mustafa
0 Stars. What a pathetic service. I just wanted to replace my one Nissan Sentra tire and I had to wait over 2 hours for it. They said it will take 45 mins initially. When doing the service, pretty sure they broke my Rim stud where the Nut goes while attempting to Unscrew the nut. They claimed it was already broken and Denied the service on my car. Overall to that they didn't even give me a new Nut saying they don't have any that matches that size. A non sense excuse from a Tire shop. Their manager Ligin has no clue what he is doing. He is very Rude. Never ever going back waste my time.
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April 2023 by Mustafa Karakaplan
Eloise is great! She is a very helpful and nice person. I really like this auto care center for standard oil changes and regular car check-ups. They generally complete the service within an hour, which is quite reasonable.