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February 2024 by Janina Szmurlo
Whoever reads this letter, I am Verizon customer for almost 20 years, I think it is the best company and it is special. I want to highlight some amazing employees named TK and Valaria who take care of me from A to Z . They have become close to my heart with how much they have helped me. Thank you so much TK, Valaria and the rest of the Verizon team at Niles. Superb JoB. Sincerely, Janina Sz ?
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February 2024 by Sandra Dee
Expensive
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February 2024 by Jim Zenner
Best service received from Verizon. Mo took care of me and was phenomenal and knowledgeable about his products. When I first came was frustrated with my new phone but MO made it seamless and made sure I was set up for everything. Will be definitely sending people his way . Thank you for everything MOJIM ZENNER NEVER NEVERED POSTED THE ABOVE. MO WAS HORRIBLE. I HAD TO YELL AND SCREAMED AT HIM WHEN I CAME BACK THURSDAY LATE AFTERNOON. I WILL GO TO CORPORATE ON THIS. POSTING BULL CRAP WITH MY NAME ON A POSTING IS A NO NO. TO BE CONTINUED.
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January 2024 by Patrick Feeney
Went to different stores no one can help me but thanks to Mo he took some time to fix it and was polite and real professional
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January 2024 by Sam Sciarretta
mo is excellent had a best experience with him
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January 2024 by Nathan Phenicie
Mo was great with helping me efficiently. He was so friendly and helped me with exactly what I needed in a short period of time.
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January 2024 by Alex Enkhbaatar
My family has been coming here for a long time and was happy with customer services. But lately due to what I’m guessing are recent hires, or maybe just people losing passion for their jobs, we have had unpleasant encounters. Manager Mo seemed like he was unwilling and unhappy to help. Using snarky comments like, “it’s simple math” when we asked how much monthly payment would be if we paid off a phone. Very unhappy with services lately.
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January 2024 by Jacquelina Foley-Klein
Nothing ever gets done. The product they produce are inferior. As a customer of 6 months, the service is so bad. In the past 2 months, I have contacted 9 employees of Verizon. A third of these tried to steer me away from using Verizon. Recap: both product and services are inferior and both employees and customers are unhappy. Do the math! JFK
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December 2023 by Dolce Vita
Mr. Sabistian is always provide full support and help. He is going extra mile to help his customers. He explained in detailed the promotion and advised me what will fit my needs. He is an assets to Verizon Team. I have been in customer service for the last 15 years, Sabistian is the best.Try to check him sooner for better deals.
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December 2023 by Dika Doltchinkova
Highly recommended this place.I visited the place just to ask a question and left with a new service. All the associates are very knowledgeable and experienced.I dealt with Kyle, and I can't even start expressing my appreciation for the help and patience of that young man. He went above and beyond to help me with my new account. I'm not very technical savvy and don't understand much about the new technology. He spent over an hour explaining and helping me to set everything up.I'm very happy with the service there
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November 2023 by Judo Judo
bad staff, bad staff. I don't recommend going here.
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November 2023 by Muhammad Naveed
Unethical selling do get a written document for whatever they say because after enrolling the bill you will get will be completely different and super higher rates and if u try to close the account they hit you with other new charges very inappropriate I am so disappointed
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October 2023 by Gabriela Nicolau
I stopped in today to switch my Mom's phone on our family plan. Terry was there to help and he was super knowledgeable, and gave me options for what the best deals are. We also needed to upgrade our Internet service and he was very efficient about it, and able to explain stuff to a non-techy. I had a great experience and would recommend as there were also others who came in seemingly satisfied with the service. Bonus: a few different languages were spoken by staff which helped out the diverse customer base. In any event, if you want a dedicated individual who is kind and knows what he's talking about, go see Terry!
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October 2023 by Emmanouil Tzoumas
Not typically a negative review kinda guy but this place is completely unorganized and customer service is definitely not there other than the greeter that checks you in. I was waiting for almost an hour to be helped and the people that walked in after me got help first….simply walked out… I’m buying the 15 pro Max today from a different location, sad since this one is walking distance to me.
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June 2023 by Leo Madanguit
This location does not want customers. I walked in at 5 minutes to 6 and I was refused service. Isn't the closing time the time you are supposed to receive the last customer and not the time you stopped serving them.I asked if there are other stores nearby and I was told all corporate stores close at 6. He never bothered pointing me to the direction of non-corporate stores that are open until 7 or 8.
