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December 2023 by Karyn M.
A very pitiful and paltry selection of holiday items. Very small selection, nothing enticed me at all, honestly, and I am very easily influenced, mesmerized by the glitz and glam. Just a few light displays, nothing that beckoned me past the first aisle of the store. I am an easy touch, willing to open my pocketbook, but I decided to try another store.
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October 2023 by Jason F.
Need paint don't go here. The heavy set guy with black rim glasses and no right uniform is not helpful at all. Hard work dealing with his attitude.
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May 2023 by Lida D.
Terrible customer service at the returns counter. Used my Home Depot credit card & earner $50 perks from Home Depot to buy a number of planters a few days ago. Needed to return two of the planters today and apparently the fact that I used the HD perks forced their system to require that I receive a gift card for $46 - not a credit back onto my card. Well ... ok ... that was odd but fine as I was about to drop several hundred more dollars at the store to complete a design project & simply wanted the $46 return put back on my account but NO - they needed proof I was me despite me having used my HD card both you purchase & return tge ptofucts. That is beyond RIDICULOUS ... I even offered to give the officious "refund manager" my driver's license # (I have misplaced my physical drivers license) but she insisted that only my drivers license would allow me to get $46 back - what??? There really were no other verification options??? Hmmm ... Not exactly a big picture thinker ... this Home Depot person certainly could use some management training ...
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February 2023 by Martin S.
Really tough finding someone to help at this store.
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November 2022 by p g.
John in Plumbing was so incredibly helpful. I am trying to build jewelry displays from copper tubing and he had the best ideas. Best customer service I have had at Home Depot! I would definitely return to this location.
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October 2022 by Happiness L.
This review is only for their hot dog stand and the people who answer the phone at this Home Depot location. The people who answer the phone here are the best. They are so kind and friendly. They helped me out so much. Big thanks. I went to the hot dog stand here as I wanted to try the waygu beef hotdog. The lady working there is so very kind. They make hot dogs Chicago style on a poppyseed bun. This was char grilled and one of the best I ever had. Hope they start selling these waygu beef dogs at all locations in the US. and keep them Chicago style too. Yummy! Am I the only person who came here only for lunch?
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October 2022 by Frieda Z.
We ordered medicine cabinets from home depot. The first set we had delivered.The boxes were in such bad shape and both cabinets were broken.So the next set we ordered and had them delivered to home depot for us to pick up.Once again the boxes looked like they were in a kick-box contest and the cabinets were broken.So the third time one of the cabinets delivered was actually ok although the outer box was a mess, so I wanted to order just one but was afraid that they would never deliver a good one and then be stuck with only one cabinet. So I returned both and wanted to try one more time, but their database said there weren't anymore available.Went to Menards, ordered two cabinets, for $100 less than home depots.When they arrived they were buffered by styrofoam and the boxes were in great condition so therefore so were the two cabinets!!Lesson Learned-Go To Menards
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October 2022 by Z P.
This store is absolute garbage, for lack of a better term. I built a new house and placed countless orders, and spent thousands. They almost never get it right. Things are never on time. When the items do come to the store, nobody calls. The items then come incorrect damaged, if they ever come. Delivery guys regularly damage my material. The employees are not responsive. I am at the tail end of my build and I'm still waiting for items months later. I can't wait to wash my hands of this company. You need restructuring from the top down. Fire everyone and start over. Rehabbers and builders, stay very far away. You will be very disappointed. Nobody at this store cares or has any pride in what they do. So disgusted.
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June 2022 by Laura J.
Mark Wilczenski and Lenora were so helpful when we purchased our new fridge today. Very knowledgeable and Mark was super patient answering all of our questions about the refrigerator. We are dedicated customers and had a wonderful experience there today.
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May 2022 by Michele W.
i just asked a person in charge of the kitchen area. The man was snarky, rude, and acted like i was seriously disturbing his peace and quiet. I let a manager know who had no clue how to handle the situation. Yes it is hard to find good help but Home Depot has money so im thinking new management is untrained? HD execs don't care? Avoid this location... the one in Evanston is way better. Never again.
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April 2022 by Jake W.
1 star is for the customer service that you get in the Kitchen/Bath Section. They are just terrible... first attempt I tried calling, was put on hold, you could tell they kept picking up and redirecting me to some sort of line waiting for them to pick up. After being on hold for an hour I actually was able to get there, after driving for an hour while being on hold, to find those in this section just hanging out talking amongst themselves. After walking in and going to this section someone asks if they can help me, I show him my phone, that I have been waiting for an hour for someone to answer and help me. He said oh sorry about that someone was suppose to pick up, I was on hold for an HOUR. I gave yo at the point was just a major turn off. Second time recently, went there to ask about a vanity and some bathroom appliances. The one lady available at the desk shooed me away and said she was doing something, and wouldn't be available for 30+ minutes. She said I should just purchase it online. THE REASON IM HERE IN PERSON IS TO LOOK AT WHAT I HAVE A QUESTION ABOUT! Of course I can go online and purchase it but I'm here in person for a reason. This location sucks just don't come here
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April 2022 by John Nelson
The employees very kind and ready to help you
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October 2021 by Angel R.
Stopped in to grab a few items for a project I was in the process of completing. I needed a light fixture and Randy was able to help me find it. They only had 2 left and I was able to get one. I was also helped out by Marvin in the lumber department who cut down some plywood for me and stacked them in my cart. Both were polite and courteous.
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September 2021 by Supriya K.
Rented a carpet cleaner today and the first one did not work at all. When back and they give me another one and this too jad problem s. Its stopped working. Don't rent from this store. Nothing work and they dont maintain their equipment.
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September 2021 by Ana T.
We have started our renovation with out property since End of June 2021 till now and this has been our second home and spot to come to to get everything. Robert A has been extremely helpful, such a hard worker and has shown us top care. Whenever we wanted anything he helped out quickly and efficiently even if he was doing something else at the same time. I wish everyone at this home depot was like him. Me and my husband were so happy with the respect we got from him. He was the only one who never got bothered by anything we asked or tried to bail out and just cut it short to just get rid of us. Thank you so much. The plumbing staff Irma and Alex were really helpful, took their time to assist us and make sure we got the right products and its a task in that department cause theres alot of items in that department period. Robert L was such a nice kind soul who helped us with our flooring and he was the so dedicated and made sure to take care of us till the end. Sarah at the register is always a delight. There is alot of people they just seem to not like their jobs or hate being there and it would be nice for them to look up to Robert A or Robert L or any of the other people we mentioned. If you hate your job you can quit and someone else can come and do it with more of a hard working and happy attitude. Thank you so much to Robert A and everyone else who helped us.
