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November 2023 by Tim W.
We bought this printer back in August this printer and the process is the worst investment we have ever made. We have worked with Joseph and Chuck trying to get the prints to come out right but to no avail. They keep trying to blame it on our heat press but I have had the same problems on with two different presses and neither one of the are cheap presses one is a IQ Fusion and the other is a Maxx Clam. We have tried he ranges from 280 degrees to 340 degrees and pressure's from Low to Overload and still have a problem with it. Chuck even had me send him printed images and his looked like shit. Attached are some of the images I did and some Chuck did that I printed on this POS as you can see there are parts missing in all of them. I would not recommend the printer or the paper sold by The Magic Touch USA to anyone. I now know why we were told that one customer just through everything in a box and shipped it back. We have ask multilabel times for a refund and have been refused. The Printer is nothing but a $7,500 paper weight. We will never buy from The Magic Touch USA again and would discourage anyone else from buying from them.
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August 2023 by John Lucic
Joseph is amazing. Helped me once I got the CRIO 8432 white toner printer and have been pressing shirts from day one. Love the support, love my printer and magic touch paper. ROCK ON GUYS
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July 2023 by Peter Mullins
Chuck has been a big help in all areas. Knowledgeable and patient.
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July 2023 by BulldogLand
Excellent customer service and products!!
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July 2023 by Roberto Padilla
We worked out the problem with the printer and I received my part within two weeks
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July 2023 by Jodi Zurowski
Great Magic Touch USA has great technical support. Chuck Hill was very helpful with my issue.
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July 2023 by Althea Scott
I met Lucas Konnie at the GPX show in Charlotte. He was very knowledgeable and professional. Looking to purchase a white toner printer reach out to him and he will get you right. He also followed up with me to see how I was doing with the printer.
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March 2023 by mark greenwald
Shout out to Joseph at The Magic Touch USA for taking the time to help us learn how to produce top notch products. Joseph scheduled a Facetime conference with us and provided us with one on one training, going through the process with us step by step. We're super excited to start making some badass products!!
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March 2023 by Lori Leider
Been over a year since I bought the OKI and the transfer papers.......a few growing pains....a few irritations...but...I must say...Joe came through...he is the hardest man to get in touch with....but he has proven himself to be the honest caring guy I met at the DAX show.
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March 2023 by Joanna Gray
These are great people
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March 2023 by Andrew George
Great Support. Fast Response. Easy Products to use! Great way to start a business!
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March 2023 by William Rangel
Excellent attention and technical support
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March 2023 by Amy Gavit
Dylan and Joseph from the Magic Touch USA have made me a customer for life. Their support and help with my RIP software, OKI 8432WDT and my heat press has been instrumental in me being able to complete my customer's orders with exceptional quality and in a timely manner! Their attention to detail and knowledge of products has made it so easy for me! They both go the extra mile to make sure that I feel capable and successful! They are amazing assets and are a credit to the company! Thank you so much! I will always be a Magic Touch USA fan!
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March 2023 by Anita Fuller
Absolutely love this company. Bought my CRIO white toner printer from Joseph and he got me up and running very quickly. Support is awesome, call him day or night and he's always there to help. Plus the product is fantastic. I'm pressing t-shirts, tumblers, wood and it's so simple and easy. Highly recommend their product.
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March 2023 by Brandi Deese
Dylan Cameron has been very helpful in helping me get my new printer setup. Highly recommened him and this company.