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March 2024 by Daph O.
went a little before closing on march 14 and the lady working the store followed my friends around extremely closely and then told me not to scrape the edges of the tester (which i was doing to get the excess off) , and i didn't understand what she meant at first so she proceeded to take it out of my hands swirl it around the edge (that obviously had even more excess on it clearly from others doing the same) tapped it on my hand and put it back. i was overall extremely uncomfortable, irked and just overall humiliated. it seemed like of the 4 of my friends (including me) she singled me out. it was solidified when i moved away from the testers and towards the back to see what my friend had been looking at and noticed she was still watching me.
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May 2023 by Cold P.
I stopped by this store for the first time today because I ended up preparing for some gifts at the last minute with no time for ordering online. The woman asked me, "How can I help you?" So, I responded, "I am just looking around." Within less than another 3 minutes, she asked me the same question again in a very stern voice as she was watching at every move of mine at the store. By then, it made me feel very uncomfortable, and just looking around the store didn't seem to be allowed in this store. Or she was watching as if I wasn't stealing anything in the store. As I was pressed for time for having to get small gifts quickly, I ended up purchasing two small cleansing creams and paying for them in a hurry and left. They had a decent collection in their small store, but if they don't make customers feel comfortable with looking around the store, I am not sure if their displays are any good. After this unpleasant experience, I shall not make another visit to this store. Either order online or go to the cosmetics store next to this store.
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February 2023 by R Lazarini
Everything you need in one place. Groceries, Asian restaurants, live seas food, delicious treats from the French bakery, Kpop items, Korean skincare, furniture, Korean healthy products, household items, etc. I love H-Mart!
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December 2022 by Roko W
High pressure to try and sell expensive mid quality products. Would have more business if honest and genuine.
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December 2022 by Michelle F.
The Face Shop is my one stop shop for all my skincare needs. It's inside the Hmart along side the other shops. I've been coming here for close to 10 years. All the cosmetics and skin care products are top quality and good for all skin types including sensitive skin. Emily is always very friendly and happy to help me with selecting the right products. She's very good at identifying what you need depending on the season and adjusting products according to your skin. She always give nice take away samples of new products for you to try. That is beneficial so you know if that product will work for you or not vs. buying and not being happy with results. Honestly, every product I've used has never given me any issues! I love the CC SPF 50+ face makeup cushion! All products are luxurious and concentrated so you don't need to use much. They also have nice items for men's skincare too. I love this store and specifically this location! Great skincare at very good prices!
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June 2022 by Ragchaa D.
I've been long time customer in Face shop .But recently i bought some facial set it was very expensive .I know the products very well but these products were so runny and give me itch .I hope they selling original brand.
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February 2022 by Jillian Mhoon
very nice place and nice prices as well.
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June 2021 by Brianna P.
Cute little shop in the HMART mall. Products are top notch and the staff is knowledgeable and helpful. It may feel a little off putting to some but I really appreciate the no nonsense approach to actually helping me with skincare. Products can be found cheaper online, but I like to test and ask questions.
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May 2021 by Rock W
High pressure to try and sell expensive products. Would have more business if honest and genuine.
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May 2021 by Isabel Yang
I was charge twice the amount of what I bought from them. I wish I could return what I bought COLLAGEN set for $65? It’s only $35 in Amazon. COLLAGEN cream for $36? It’s only $26 in Amazon. I didn’t use them yet . I want to return them !
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March 2021 by D P
Great place to shop if you’re looking for Korean skincare products!
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November 2020 by Piotr & Anieszka Orawiec
Love it
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September 2020 by Nicole E.
Small but perfect store with lots of great Korean beauty and face loving products here. I bought some brightening serum, brightening night cream and some firming and brightening face mask. The woman here was helpful and pleasant and was great about explaining what every product does and is best used for, she also recommended the best brands with the highest efficacy. She tried several on my hand to let me feel the emulsions, serums and creams before buying any of them. I am looking forward to using the products purchased as well as the moisturizing cream wash too.
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August 2020 by Parker Chas
My moisturizer, toner, and cleansing oil are all from The Face Shop brand, so when I saw that this store was inside of the H Mart I was so excited! They have a great selection of products from both The Face Shop and a few other brands. I really wish there was a store like this close to where I live so that I didn't have to order everything online.I only wound up buying a few sheet masks because I'm not currently in need of any other products, but it was sooo tempting. The cashier was super friendly and knowledgeable, greeted us when we came in and was ready to answer questions. She also threw in a free sample with my small purchase, which I thought was super cool. I wish I could visit again!
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February 2020 by Hazel Corpuz
Just overall an unpleasant experience for a cosmetic store that has a ton of competition within that area. The products are okay. Not really worth the money. I think the resounding problem really is the customer service. I've never been to a colder one so far. It's like they don't even want my money lmao
