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December 2023 by Christina P.
I bought my car here and continue to get service here as part of the plan I purchased. I love the service department. Particularly, Katie is my favorite service person! She opened up a play area my son loves to go to and she is attentive to my son when I bring him in offering him snacks. And one day I went in without my son (she remembered us) and she gave me a toy car (Nissan) to bring home to him. She shows quality customer service and always goes the extra mile! The extra special touches make it worth it to come here for service.
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November 2023 by Shequira A.
Scammers. Try another Nissan dealer. If you get a maintenance plan, be aware that you can go to any Nissan dealership and not this one in particular. I was lied to and told that my services had to be provided at this dealership in particular to uphold my maintenance plan deal. Once the plan expired, they were honest that I could go to any Nissan dealer.
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October 2023 by Cool B.
Hi,Funny Story. I bought a Nissan Versa from here in 2006 but it was a 2007 model. I drove it until recently with no problem. Finally, transmission went out. I was told those new transmission are horrible. The Transmission place showed me that the manufactured of the care placed a zip tie to hold the chain in place for the transmission. Wow, I was shocked about how unprofessional that was and wondered did it cause my transmission problems. See Pic for evidence. The other thing is I would stay away from their service department. I had an exhaust issue where they wanted to charge $1200.00 to fix. My local mechanic fixed it for $90.
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October 2023 by Andrea T.
They tried to sell my friend a car that had damage. The sales person did not know about the front end damage, the significant scrape to the front side panel nor the huge gouge in the tire. I asked if the car was in an accident she didn't know! Then the manager said the car is priced to sell. I laughed. They added 2500 for accessories and another 1000 for safety.. when I made them explain the extra charges talked in a circle. I said no don't need them. They then they tried other cars without the items that were essential to my friend. Waste of time and what a joke! Zero for trustworthiness
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September 2023 by Patricia W.
The years I have known Omar he has always been a team player and if you need him he's always available. I would highly recommend him. He's one of a kind.
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September 2023 by Vernadine K.
I haven't heard anything back from them! They post this reply to contact whomever and no one will reply!! Just Awful!
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June 2023 by Stephen M.
If I could leave zero stars I would. When I moved to the area 20+ years ago this is where I purchased my first truck. The sales team and associates were amazing, helpful, always available. They worked for the customer, if there was an issue they would say come right in and we'll take care of the problems. I never felt I was being taken advantage of. In the last few years, I understand management has changed, standards and policies have changed like every business. However today was the final straw. We purchased out 2022 brand new fully loaded Pathfinder from another dealer. The truck has 7 miles on it. We've had the truck for 21 months give or take. This morning we made an appointment at Star because we did not feel like going to where we purchased it. BIG MISTAKE! The truck was dropped off at 9:20, before they even looked at the truck - the associate stated well you need your break line flushed - IT'S DUE That will be $189.00 - again the truck is 21 months old and has 14k miles on it. I stated it's not due, please just do the oil change and tire rotation. About an hour later we get a call from the associate, he sounded as if he was in a panic! He stated, your break line needs to be drained and also your back break pads are down to 4mm and they need to be replaced NOW! So I replied don't touch the break pads, I inquired wait shouldn't the front ones be worse they "normally are the ones to go first" he's said "well you must ride the breaks" I said "No", (again very panic voice) "Well you must do a lot of stop and go" I said "Ummm No" Well then you must be a go and ride the breaks hard" I said again "NO" ( Please keep in mind I've been driving for about 25 years and never was told I was a hard driver or ever had break issues )I again stated " Do not touch the breaks or anything to due with them, When we went to pick up the truck, He started again I asked can I have my keys I will bring it to the dealer I purchased it from because obviously there is another issue going on if the back breaks are going so soon and so quickly. He stuttered like a fool... This place is SHADY AF! Do not buy a car here they will try to rip you off, they Will nickel and dime everything and try to sell you things that you don't need. The management sucks here they don't do anything - I'll get a generic response please reach out to the manger! No I'm not interested THEY ARE THE ABSOLUTE WORST - Shady 70's car salesmen - I'd not be surprised if this is breaks from another truck! Buyer Beware !!!!!!
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June 2023 by Erica A.
Dear Nissan North America and Star Nissan, I hope this letter finds you well. I am writing to bring to your attention a significant issue I have been facing with my Newly Purchased 2023 Nissan Rogue, which I purchased on January 30, 2023, from Star Nissan. The vehicle has been experiencing persistent engine malfunctions and CVT transmission issues, and despite multiple visits to various Nissan dealerships, the problem remains unresolved. The vehicle has been to multiple dealerships, and it seems that neither the dealerships nor Nissan Consumer Affairs have a definitive solution. The issues I am experiencing include, but not limited to CVT Malfunction, Engine Malfunction, the vehicle reducing its power and will go barely past 10mph. In addition, it started smelling awful the second time around. One time, my husband noticed on the security camera the headlight was also flickering. These issues have persisted even after multiple visits to different Nissan dealerships, where various diagnostic tests have been conducted. Unfortunately, none of these attempts have resulted in a successful resolution. I must express my disappointment and frustration with the lack of a satisfactory response from Nissan consumer affairs, dealerships and the Nissan service teams I have dealt with. This raises concerns about the overall reliability and quality of the vehicles, especially since this is a new vehicle. I understand that issues may arise with any complex machinery, and I firmly believe that Nissan is committed to customer satisfaction. This vehicle NEEDS to be repurchased back to this dealership, to NISSAN for its ongoing defectiveness, unreliability, and questioning our safety especially with my young children.I kindly request that action is taken as I can't be living with and paying for a defective vehicle with this engine malfunction and CVT transmission issues that are ongoing in my New 2023 Nissan Rogue. In light of the persistent problems and the fact that the vehicle is under warranty, I kindly request that you arrange for the vehicle to be taken back to the manufacturer. I have attached photos and a video of this situation. I have been to multiple dealerships as insisted by Nissan Consumer Affairs. I urge you to treat this matter with utmost priority and urgency, as the safety, reliability, and satisfaction of Nissan customers should be of paramount importance. Thank you for your attention to this matter. I look forward to a positive resolution as no one should be allocating costs to something that is defective and dangerous, especially being stuck in the middle of an intersection. I am hopeful that Nissan will demonstrate its commitment to customer satisfaction and address this issue promptly and satisfactorily.Update: This happened a 4th time on Thursday June 8th. Lemon Law, this car NEEDS to be taken back to Nissan. Nissan consumer affairs said it needed to go to a different dealership each time. It MUST be taken back. I got stuck again with my 3 month old.
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April 2023 by Johnny A.
This was one of the worst examples of a dealership fumbling the ball a yard from the goal line I've ever seen. A very long story that I'll try to sum up quickly:First numbers included $4000 in extras. The manager chased me out to the parking lot and took care of that.We do the online app and I was approved.I drive up a second time 2.5 hours round trip.Sign all the papers but the dealer system and pnc aren't communicating.When I left to wait till it did they offered to take $167 off car and switch me to TD bank. The loan though was a higher rate and would cost $300 more. They didn't want to budge a dollar. While I'm at work I get a call 7 minutes before you close from a male manager isaac? saying the bank messed up and now I need to submit a new app and hit my credit. I'm given 7 minutes to decide because he needs to get these cars to auction. So I pass.I was fully approved with an 803 score and yet I still wasn't able to get a car from this dealership.
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March 2023 by Nina D.
If I could leave zero stars I would. Completely wasted my time not once not twice but three times in the service department. I was told they couldn't find an issue with my car . First I was told they needed a more experienced mechanic to take a look at my car , made another appointment took off of work again only to be told we dont know why or how your driver side floorboard is collecting water. I was at a loss and extremely frustrated . I brought my 2014 rogue to a different nissan dealership and they were kind caring and empathetic. They diagnosed my car , fixed the problem in a couple of days . All good no thanks to star nissan
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October 2020 by Terry Davis
Olga is awesome, this is my 3 rd car from her. She is trustworthy, fair and honest. I love her customer service and dedication
