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February 2024 by Creative Bliggz The Jeweler
I want to give a big thank you to Mr khalik because every time I stop by this young man goes above and beyond the call of duty to make sure I'm not getting the wrong stuff he literally saved me from putting the wrong oil into my car which would have been detrimental oh my gosh that would have been a nightmare thank you so much Khalik!!
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January 2024 by Hunter Wolf
Poor manners from the men here. Wont honor a price match that another Oreilly's location always does. How is that fair or honest? Ended up going to a competitor.
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November 2023 by Klaudene Carranza
Super experience tonight at this location about an hour before clos !! Had a failing battery that needed replacement and AutoZone could not help with. Called this O’Reilly location because it was closest to me, to see if they could help with my vehicle model and they confirmed yes. Showed up and Sal helped me purchase AND replace it, which required tricky maneuvering to complete the job. He did an awesome job!! Would definitely recommend!!
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November 2023 by Mike Galassini
Super helpful. Tested our batter and alternator and helped the issue was just dirty contacts. Great customer service.
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October 2023 by Laurel Chen
Big shout out to the worker who helped me install a replacement headlight for my car today (10/1/23)! I had bought a bulb from the O’Reilly in Skokie, but the worker in Skokie said he wouldn’t be able to install it, and that I would have to take it to a mechanic and it would take 45 minutes to an hour because they have to remove everything. I came to the O’Reilly in Niles instead, and their worker was greatly helpful and friendly and professional. It did seem like a tricky installation, but he was able to get everything sorted without needing special tools are taking anything apart. “Next time don’t go to Skokie, come here instead,” he said. I didn’t get his name but he’s the best!
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September 2023 by Kevan Adkins
Employees are all talk. But look like literal discord mods obese, smelly and cannot respect personal space. Please go to auto zone
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September 2023 by Elias Sinclair
Harassed me and pulled a knife threatening me to leave all cause I said ONE joke, don't recommend going here.
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July 2023 by Tommy Vasis
Zachary has taken care of me several times, but today he really stood out. I bought 2 of the incorrect model Wix oil filters with cash, had lost my receipt and could not remember which O'Reilly store I had purchased them from. Zachary attempted to locate my transaction in their data base, was not able to locate, but still took care of me with an even exchange for the model I meant to buy. Zachary is always polite, respectful and efficient, but today he really showed excellent customer service and support. Thank you Zachary! I appreciate you.
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May 2023 by Kylee Mergen
Sal is really great. He was super helpful with putting in my wiper blades and headlight for me. Thank you Sal!!!!
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May 2023 by Vijay Patel
Best customers service Sal, I recommend my friends and family to O’Reilly’s at Niles.
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April 2023 by Matthew winton
This place is amazing. I went in for some wiper blades and Sal was very kind in offering to put them on for me!! Great customer service all around and I recommend any one to come here especially when sal is working!!!
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April 2023 by Sara Miyao
I love sal he the best !!!!
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February 2023 by Maura Hart
Jozef was so helpful and was so kind! He gave great tips and did an amazing job replacing my battery. He’s the best highly recommended this place and specifically, Jozef!
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December 2022 by Maciek Niedorezo
My first one star review.A clean well organized store with ample parking. Nothing more. Please read on:After shopping online for a simple oil change item, a crush washer, Part #: 095-159 I figured I would shop local instead, pay a little more, but maybe pick up a few items for my cars & family for the change of the seasons. Maybe a few accessories while I'm here. Boy was this a bad idea.I walk in and inquire about the gasket first. Without even browsing the computer the employee tells me they no longer have any gaskets. Any washers. At all. Then an eye roll An auto supply store... (Checked online specifically, several options are in stock)He begins to explain that I would have better luck finding them in a Home Depot instead, and all they have are already flat washers, that have been crushed already?!? - If you understand how the process of an oil drain plug works during an oil change you'll understand why my eyes immediately sank to the ground... A quality copper crush washer is detrimental to keeping your oil in the pan without stripping the threads. Home Depot? Just wow.I understand the parts shortage due to the pandemic, I understand if the inventory is low it may be tricky, but I did check specifically and there were several options for that particular store in stock. I just got the old runaround because the part I was looking for is less than $2.Redirecting the conversation I suggested we order a larger amount to be picked up in store when possible. He totally dismissed the suggested option, so much for redemption. I thanked him and left the store disappointed. I have a it a shot, but ultimately feel like it was a misguided idea although with good intent on my part.Think of it, shop online. Today. Shop for less! Have it shipped to your door. Maybe there is no reason this store model should even exist?! Why have a brick and mortar location when you can't even walk in and pick up a simple item? Competition is there, and that's where I am going to shop. In this case why shop local, don't even bother.
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October 2022 by Michael Gunartt
Professionalism, durability, and care is how I would describe this oreilly's. I went to auto zone and advanced auto parts they both told me they wouldn't be able to help me with installing my battery they were no help at all. I called Oreilly's and Sal answered the phone with care and answers to fix my problem he told me to come into the store and he would be able to help me install my battery. Sal is the reason my 2014 ram promasater works better than when I bought it from the dealership. Sal let me use his tools and gave me the right knowledge to install the battery his professionalism helping me was the best experience Ive had at a auto parts store. Thanks again Sal I appreciate your help couldn't be happier!
