The O'Reilly Auto Parts store in Niles, Illinois provides an excellent service experience. Customers highlight the store's helpful and professional staff, who offer great customer service and support. The workers are described as friendly, polite, respectful, and efficient, often going above and beyond. Specific examples include employees expertly installing a replacement battery with tricky maneuvering and successfully installing a headlight that seemed like a tricky installation without needing special tools or taking anything apart. Staff also assist with exchanges and problems, such as handling an even exchange for incorrect parts without a receipt. The store carries all kinds of spare parts for light cars and heavy trucks, including very basic spare parts in general. It offers various store services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location is one that can resurface brake rotors and drums and has a free Loaner Tool program. Many customers recommend this location, noting it is amazing and that they would definitely recommend it to anyone.
Super helpful. Tested our batter and alternator and helped the issue was just dirty contacts. Great customer service.
July 2023
First I have to highlight the excellent service they provide to the public and second that they have all kinds of spare parts for light cars and heavy trucks, very basic spare parts in general.
May 2023
Sal is really great. He was super helpful with putting in my wiper blades and headlight for me. Thank you Sal!!!!
