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“This place is such a gem- the people here will bend over backwards to help you in anyway they can. I fully trust the staff to take care of my packages AND my small business supplies. Neshaun is amazing btw! That guy always has a smile!”
9:30AM - 5:30PM
3215 W Lawrence Ave, Chicago
Mailbox Centers
“Ben was extremely helpful in finding us the perfect storage unit. Highly recommend getting your storage units here. Customer service and the conditions of the units are great.”
“I’m impressed with the overall experience here. I’m looking for a good long-term storage place, a Matthew was extremely customer-oriented, responsive and helpful—a big part of why I chose them. Very accommodating and reasonably priced. Clean and secure. Maureen”
“PHENOMENAL!! Every time I walk into this particular UPS, the customer service is stellar. From Stephan (the manager) to every other employee I've interacted with (especially xxx whose name I'll add once I ask him for it), I always leave the store feeling better than I did walking into it. Somehow the guys are never frazzled, no matter how long the line is, which is impressive. They're genuinely helpful, friendly, and knowledgeable about UPS services. In fact, they've made such a good impression on me (over several visits to this store) that I now go out of my way to bring them business. They have a legit good reputation around here because their customer service is leaps and bounds above the norm in today's society. HUGE kudos to Stephan and his entire team - thank you for all you do to bring the art of excellent customer service back to the Chi!”
“Christina was fantastic! Service was extraordinary. Very knowledgeable and honest regarding my best options. And I just felt good about the customer service and my experience overall. She had answers any and all questions I had, and even offered helpful advice. This was NOT unappreciated. Thank uou, I will definitely return for any future needs.”
“I love this store. ALL the workers are friendly. They speak and constantly looking up to see who is next in line. I love it there is constant movement so no one is not working. My favorite person is Alvin, Tammika George, Veronica, and Luis. Very Helpful All the time.
Keep those smiles going.”
“Went to this store to print a couple things off my phone. I’m not the best with technology and Sara was so kind and incredibly patient and helpful with everything! I’ve been to many UPS stores and she is by far the nicest and most helpful employee I’ve met!”
“Alexis was fantastic! Im only in town for a convention and I had to leave the hotel and get some boxes packed and shipped before my flight home. I was in and out of the UPS store in a matter of minutes thanks to Alexis! She helped me ship a large awkwardly shaped thing lol and was super helpful and professional doing it. Made this whole annoying process seamless and not annoying?”
“Great store! Very nice and well kept. Printed a bunch of posters and got great help. There used to be a UPS store on Devon and it was terrible - it’s so great to have a good UPS back in the neighborhood!”
8AM - 6:30PM
1153 Lee St, Des Plaines
Mailbox Centers
“Top-notch service and communicatiin from Desiree Crell, store manager. I needed a fragile framed artwork packed safely within airline luggage dimensions, so i coukd take it wirh me with as checked luggage. She carefully discussed all my options with me, showed me how it could work, and I selected the option that worked best for me. She even thoughtfully left the display of the dimensions visible on the outside of the box, so there would be no questions about iit from the airline. Excellent.”
8:30AM - 7PM
242 N York St, Elmhurst
Mailbox Centers
“Nice UPS location with nice people there.■Parking is all over the place, best to be in the lot under the apartment complex.■Small storefront, but good for normal business including Amazon returns. (Only if Amazon directs you to UPS*)”
“Matthew and Leo who run the store have gone above and beyond to help me with all I’ve needed. They are the most amazing kind and attentive gentlemen I’ve ever encountered at a UPS store. This is the only store I go to now for the last 8 years. If I could, I would give them a raise and bonus for just there knowledge and willingness to help out with whatever the customer needs!!!”
“I absolutely love this location. Everyone working here is always friendly and extremely helpful and Connor makes you feel like family, you can see he really goes the extra mile to take care of his customers.”
8:30AM - 6:30PM
2027 W Division St, Chicago
Mailbox Centers
“Have recently had some really good experiences at this UPS - Tyler & Malik have been so kind and eager to help right away when I’ve come in with returns or shipments. They’re quick and knowledge, and they always have a smile on their face! It goes a long way. Thank you again!!”
8:30AM - 7:30PM
6321 W Dempster St, Morton Grove
Mailbox Centers
“I manage purchases for several family members and often have many items and packages for return delivery, hence UPS. The associates here are patient, helpful, and genuinely friendly.
I visit this store the most because it is conveniently located in between most of my regular errands, so I’m there throughout the year - the service is consistently wonderful. Even near Christmas when weather, traffic, and technology don’t always work in our favor, they remain efficient and dedicated.
I wish I could remember the name of the lead or manager who is usually there every day - he is so kind and always working in front or behind the scenes to keep the system moving smoothly. Thanks for all you do! -S”
8:30AM - 6:30PM
1189 Wilmette Ave, Wilmette
Mailbox Centers
“Jeet was very accommodating with my complicated printing project.. they scanned my docs for me… very nice service, especially for my photos and posters.. I recommend them”
“Fantastic location, great store hours, and friendly staff!
I have gone to this location multiple times to drop off packages with prepaid labels, and the staff is always friendly and helpful, and packages always made it to their destination. Happy customer!”
“I have lived in the area for 10 years and needed to ship some boxes out. Since that day they are my go too. They are reliable and informative and care about getting it done right. Plus the dogs Simon and Panda are always there to greet me so they get their share of attention me.”
“These guys went above and beyond. I have a bad back and they came out to my car to get my heavy package for me so I didn't have to lift it. Very sweet staff with great customer service. Highly recommend.”
“Without a doubt the friendliest and most convenient UPS I’ve ever been to. The people working here are so helpful, nice, and knowledgeable. I’ve been here a few times now and they make even international returns a breeze. There’s also a parking lot and I’ve always found a spot even during rush hour. 10/10.”
“I couldn't be happier with the service at my local UPS store. The staff, especially the owner, is incredibly kind, responsive, and very professional. They've gone above and beyond, carrying large boxes in and out and even providing concierge service to my car. This has been the most pleasant experience I've had with a UPS store—they truly treat you like royalty.”
8:30AM - 7PM
2720 Dundee Rd, Northbrook
Mailbox Centers
“I was under deadline for work to overnight ship an item, and due to work chaos, time was getting tight. Sunny helped me figure out a way to ship safely and economically. He is a true problem solver, and particularly today, when I think customer service is not as encouraged (nor appreciated/respected) it’s important to laud his stellar customer service, as well as your decision to employ him! I always appreciate the calm, professional, overall lovely attitude at this store, and with Sunny’s service in mind, I’ll continue to return.”
8:30AM - 7PM
5315 N Clark St, Chicago
Mailbox Centers
“Extremely kind and helpful. I went in because I needed to buy a packing slip for a FexEx shipment, and they hooked me up with a free label sleeve and were really nice.”
“Perfect, superior packaging. Didn’t skimp on materials. Seamless delivery. ON TIME DELIVERY!!!! I cannot stress that enough, being on time. In addition, the staff at store 3057 was super helpful in answering my questions. I spoke with Renee. She was the actual person that did the packing. This was all done over the phone as I never met them in person. They received my item directly from the seller I dealt with. This is a wonderful store to deal with!”
“After a very bad experience at a nearby UPS store
I stopped in here with the same request
I had an email with a two-page attachment that needed to be printed
The other UPS store struggled with this request
But Alex and his team at this UPS location were professional helpful and kind .
Even helping me pick out some different paper to make my printing look better
even more impressive was as other customers came into this location Alex the manager knew all of them by name and they all knew him .
I will definitely be returning here for all of my shipping and office needs
Thank you Alex”
“Thanks to Sofia who was at the counter on 18th April 2024 for an amazing customer service. Our son had booked our luggage through LugLess service from this location. Since it falls under an external premise not being an owned office of UPS, there was some additional charge per baggage. It was a surprise to us. We expained to her that these extra charges were not known to us before and asked for help. Sofia was kind and considerate and waived of the charges understanding our precarious situation after a really long flight.”
8:30AM - 6:30PM
2906 Central St, Evanston
Mailbox Centers
“Amazing service! Walked in with a complex Amazon return and they took it without question and handled all the packing and labeling, all just 2 minutes before closing time! Will be my go-to Amazon return spot going forward”
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“They do their job right and efficiently. Not many mailing stores do. Respect to these ladies here (haven't seen a male in there so idk).
Thanks to the team.”