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November 2023 by Mark O.
Deposited $4800 check on November 15 did not clear until November 25, eleven days waiting for the check to clear, terribly slow.5/3rd =166.7%, they put 166.7% into everything they do? as the commercial says, what a joke. should say we must make 166.7% on your money before we post it to your account.
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August 2022 by Dan
A waste of time. I opened a checking account over a month ago. Then I was informed that my account was frozen due to an unpaid balance with another bank. I was told that if I took care of that unpaid balance within 30 days, Fifth Third would remove the freeze on my account. I took care of that balance and had a receipt and account balance sheet to prove it, instead Fifth Third closed my account. I brought in the documents to prove the account was taken care of. The manager told me he would love to have my business. Yet no one contacted me to follow up. Not even to tell me that they were still waiting on word from higher ups. Just be genuine with me. Don’t waste my time. I appreciate honesty and communication. Not the run around and silence. When I don’t receive any communication, that tells me that my business is not wanted.
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May 2022 by Eric Huy
called an hour before they close to make sure there coin machine was working and was told yes i drove over to the location and was not allowed to use the machine because they were closing. i chose fifth third back because of the coin machines i might close my account because they are not fixing the coin machines.
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December 2021 by Les Kisielica
Very polite staff and concerned about my situation. They acknowledged me by name.
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July 2021 by George Chikko
I love coming to this bank. Everyone is so friendly and always remembers my name when I walk in. The tellers: Maria, Christine, Jamileh, and Noel are so nice and always treat me well. As a small business owner, they still take care of you no matter how big or small your account may be. Great location, quick and friendly service, great job all around!! A+++
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June 2021 by Jaweed Khan
Very helpful and friendly especially her name veronika she is very nice and go extra mile to help you
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March 2021 by AB Auto Detailing Niles
This location is horrible.ATM is always out of service
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December 2020 by Kathy Toy
Excellent customer service.
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December 2019 by Rami Murad
Thank you Hormiz for all of your help, really professional and know exactly what the client needs- much appreciated
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November 2019 by marina letica
Virginia went above and beyond helping my mom with her account. She is amazing, thank you for all of your help!
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October 2019 by Amy Kim
Good service
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August 2019 by Erin Sweeney
Strange layout.
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October 2018 by Nick Mazur
They didn't want to count my coins, those lazy a** bankers
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August 2017 by The Izaiah
Made a new debit card account, was told that it would be delivered to my house in 3-4 days. It's been more than a week and still nothing.
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October 2016 by Zuzka Bartel
They charged me $20 for keeping my money
