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October 2023 by JXT Thomas
This bank has always been great to me. Their understanding and kind. Thank you to Druv Patel today for helping me with my withdrawal.
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March 2023 by Leszek Pankiewicz
The bankier Patel is not professional. I had one simple question about my mortgage loan, and I spent 30 min hearing boring music from customer service line on the phone and finally he wrote down wrong phone number I have to call again from my private phone to resolve my issue. I spent at home another 1 hour on the phone and I did not resolve my issue
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January 2023 by Cindy Spina
Worse bank ever !! Took dormant fees of $5.00 for 8 months without knowledge until I get a statement in December 2022 stating from 6/22 to 12/22 35.00 was removed by this greedy deceiving bank ! My elderly parents account - like my father who is ILL will be making withdraws or have deposits. Then… they will only give 15.00 back for their fees even though they didn’t send a monthly statement stating they took 5.00 a month until 8 months later. I’ll be notifying BBB and news channels on joe they deceive customers ! Also their verbiage on their statements state “ they MAY assess fees for no activity” but even with an account with little money, they sucked the money to zero balance. How pathetic not making notification with a monthly statement and not being transparent! Your bank should be ashamed … I’ll never ever bank at this banking institution!I went into branch today and I see a false advertisement sign in the bank that says “NO HIDDEN FEES EVER” what a HUGE LIE ! I have a photo of it and called your social team and spoke to James who was puzzled why I called. After explaining again he was of Zeno help. A bunch of thieves !
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September 2022 by Happy Happy
Super ?
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July 2022 by Ashly Chacko
The bankers here are always so friendly and helpful! For a bank, it is always nice to visit them.
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February 2022 by Karl
They do not shovel snow off their sidewalks, so they do not care about the community they serve.
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May 2021 by Jill Vanschlndel
I'm very pleased with the results
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April 2021 by Steven S.
Truly the worst customer service experience ever. Fifth Third Bank will solicit you with promotions that they do everything possible to not honor. They do not answer their phones or return emails for months either - even when asked to do so by their own customer service center. The manager at this branch, Elvia Ontiveros, will make false claims, do everything she can to avoid talking to you, and blame her lack of follow-up on her employees. The area manager, Garrett Larkin, only supports that and tries to debate and talk-over you -- even yelling. Totally unprofessional with a complete lack of regard for customer service...Do not trust this bank with your money, or fall prey to one of their false advertisements.Also note that Fifth Third bank is currently being sued by the United States for similar practices:Bureau of Consumer Financial Protection v. Fifth Third Bank"On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers' names; transferring funds from consumers' existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers' accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers."consumerfinance.gov/abou…
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February 2021 by Juan Pacheco
Terrible bank. They’ll steal your money with their stupid processing practices.
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November 2020 by Raj Patel
Nice staff
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October 2019 by Milan Patel
Worst customer service
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August 2019 by thurlloyd gabon
Insufficient information
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March 2019 by Michael Khait
Worst customer service ever. Spent 45 minutes with DANI TOZEVA, she made me feel like I'm not the account owner, declined calling customer support.
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November 2017 by Yasra Khan
Worst bank in the world. Don't ever go to them. They will steal your money!!!
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March 2017 by Elias Dahu
There are very good people
