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March 2024 by Mary Ann Wilkens
They were great in assisting me to find what I was looking for in that area. Promptly met me at the window and gave very good directions.
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March 2024 by Howard L.
Ugh, this is my least favorite Costco location. We try hard to avoid this place on the weekends but every now and then it is still worth dropping in. All Costcos do not carry the same products and this one often has Asian products (like sauces, ramen, dumplings, etc) not available at other locations due to their ethnically diverse customer base. Weekday visits are not too bad but depending on the time it can still be surprisingly busy. The aisles here are also tight because they are typically crammed with a lot of stuff. As it also sits on the Niles/Chicago border, the gas station here is almost always backed up with long lines of opportunistic Chicagoans. Oh well, I can't blame them, just be ready to see them.
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March 2024 by Susan R.
We purchase buns for company. I proceeded to bring them back because when we opened them they were moldy. I attempted to return them with the receipt and I was told I could not since I was not a member. My son in law is and he was unable to be with me. Since I am not a member I was not allowed to return them. This is terrible customer service . I was thinking of joining now I will not. Be ware
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March 2024 by Shahzeb T.
This is the worst costco ever, nothing against the employees. Its just the location. Starting from the parking lot to the shopping area. Every bit is super crowded. Second everything is setup in a weird way. I couldn't find tea, naan bread was put in the aisle behind protein powders. I didn't find the halal products that I would usually find at other costcos and the no protein bars. So all in all a very disappointing experience.
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February 2024 by Joan O.
Don't use there countertop installation. The company The countertop factory of the midwest is awful. Delays in installation, holes in my tiles & walls. No apology, no follow up. Spent a lot of money for a new sink & countertop & now I have to spend more on repairs.
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January 2024 by Sokchandavy Cheng
Always great kind folks, they're very understanding and supportive.
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November 2023 by Ricky P.
i went to this costco 2 days before thanksgiving to get my fresh turkey for out thanksgiving dinner & they are out of them ! seriously costco, you need to get your shit together & then i went back the day before thanksgiving to get my pecan pie & for some reason, the pie was very runny like water was in it. so i will be returning that today. this costco is always a hit or miss when finding something.
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November 2023 by Rahil N.
Staff treat it's customers in real bad behavior and unhelpful I would rather go elsewhere but not specifically to Niles store
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October 2023 by Elena T.
I am a single mom, one kid. i no longer pay for the Costco membership. I opt to buy online a few items, and pay the surcharge.Howvwer i was dismayed to see my online order canceled twice. I contacted customer sx to find out a notatiopn next to my name stating, no membership renewal- no orders!!!! how is this for DISCRIMINATION????? ii said to the customer servive person...what? you offer the option to pay a surcharge if you are not a member? so this ladies and gentelman is someone having an ax to grind w/a single mom wanting to buy toilet paper and naby wipes. what pathetic service, had to go around and use a different name to get what i needed. why does cpstco allow these practices?????
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September 2023 by Shary E.
Great choices, great prices and I am a supporter of the way they treat their employees. Keep up the good work!!
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September 2023 by Private P.
My wife and I just got back from the Costco nearest us where we shop all the time. Upon removing a case of Premier Chocolate proteine shakes, we realized that the box was wripped open, there was one or two missing shakes from the box, and that the missing shake(s) had exploded and was all over the side with the box. The store is a half hour away so returning for another box to replace two shakes does not make any sense. I called the toll free number and they were of no help at all. They insisted that I would have to return to the store in order for them to do anything. At a time when prices keep going up, the least Costco could do is offer a store credit for damaged/missing items. Cancelling my membership
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August 2023 by Jose Sanchez
Great place Great price..?
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August 2023 by Dan Darby
amazing place for all your health care needs
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July 2023 by Marie F.
After being nagged by a friend & shopping with family, I decided to join the club. This is my local Costco & after having gone more times than I care to admit, it's time for a review. Returns? Expect a line. But if you know, you know - Costco has a stellar return policy. Other lines? They look worse than they actually are. (To clarify, I don't shop on weekends.) I've seen the age old question, "Does a single person need a Costco membership?" Yes, yes you do. I HATE running out of anything. Even for toiletries & cleaning supplies, you can expect to save quite a bit - just prepare to play Tetris with storing some of the items. They have delicious frozen items - burgers, veggies, shrimp, etc. I'll also buy my coffee here. Other items such as gummy vitamins, windshield wipers, Pyrex food storage - it's all here. The value of a membership cannot be understated. I've stopped buying burgers out because their options are amazing. Bread / bagels / buns? Split the bag in half & shove the rest in the freezer. I have also ordered a noise cancelling headset online & was able to get a price adjustment easily. Oh & snacks... do not forget the snacks. The icing on the cake is self-check out & grabbing a slice of pizza on the way out. Do yourself a favor & shop here. They'll even let you return the membership if you're unsatisfied.
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June 2023 by Nguyen T.
I am a Costco membership from 2009. I am always happy when shopping at Costco. Not about supplying but customer service. This is the first time in 15 years , I had that bad experience at Costco. Blanca R. Was so rude . After shopping at fresh farm. I took my older sister here to buy something for her. I don't want my sister spend money, so I hold my card to ready to pay.(it not bother anyone ) Blanca- the cashier talk to me so rude , staring at me- it is unacceptable. Then when they pour out the sauce from rotisserie chicken all over my stuffs, I didn't blame them. But they didn't say sorry for that. The attitude is terrible. I am always sympathetic and easy to everyone but it not the reason to look me down. My sister cried in the car, my car still smell bad from chicken sauce. It is the worst experience at Costco. I hope someone can ask Blanca to change her attitude. When she was tired , she can stay home. But when working , she need to be professional and respect people. Thanks.
