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January 2024 by David Gonzales
ATMs are never working. Wouldn’t even waste time trying this location. Better off trying a different location first.
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January 2024 by Joe DeLeon
The only reason I rate this 2 stars is because the staff is ALWAYS beyond helpful and kind. Other then that this has to be one of the most broken down Chase Banks in the US. The drive thru lanes ALWAYS have signs stating ALL the stuff that doesn't work. Don't waste your time.
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December 2023 by Flor Morales
I ask for someone to help me with my account and the manager lady said she was going to look for someone to help me she left come back and help someone else and didn't not even let me know if I was going to wait more or nothing she just act like I was not there... so I waited for nothing ?
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December 2023 by Howard L.
This is pretty new and contemporary branch (only 1.5 years old) located at periphery of the Golf Mill mall. It's not my regular Chase branch but I came here for some holiday cash as it was convenient on this day. I also walked in for the first time and used the teller service as opposed to the customary and convenient ATM's located at the entrance. The layout is quite nice, spacious, and airy. There's also a friendly greeter if you decide to poke your head in beyond the ATM's. Parking is plentiful. There are also 3 drive-thru/ATM lanes and I've noticed there is always some business going on there so this location has plenty of traffic. Neelum was the teller I encountered and she was very pleasant, engaging, and friendly. Apparently many of the personnel here came from the closed small branch that used to be located by the Walmart on Golf Road, and this was a big and pleasant upgrade for them.
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November 2023 by Paul Israel
Alina Cumpan is extremely helpful and she is the one that my mother goes to. my mother is very happy when she is dealing with Alina, keep the great attitude Alina , Alina answers and explains with patience any question my mother asks.Thank you very much Alina
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November 2023 by Joe Pervan
They shut down two nearby branches and consolidated into one. Good luck seeing a banker before at a least half hour wait now. Visit any other branch. You'll get out of there faster . Even if it happens to be further away .
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November 2023 by Paula Viloria
I'm honestly giving this a 5star because of my experience with Brian. I have struggled with my claim that was taking over 5months. Everytime I call chase department, I always get different responses or to keep waiting. Finally goes to the office, spoke with Brian and I can tell he always follows up with my claim and keeps me updated. He was the only one who kept me updated with whats going on.
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November 2023 by Gi jojo
This is the only location i go to , they are all nice and helpful but my favorite is Albina, she always help me every time i go there she’s very kind and professional, Thank you so much I appreciate your help.
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November 2023 by Enrique C.
Super slow bank. I get that it's a weekend but after about 30 mins waiting one gets tired of the apologizing because of the wait time. I'm told by 2-3 different staff that someone will take care of me but no one comes out. I don't need an apology, I just need to conduct my business. The one person that could help me (which I didn't find out until after the fact) had a few minutes in between her appointment but was outside her office greeting other customers. By the time I found out she was the one that could help me, she already had an appointment in her office. As I'm sitting waiting, I'm hearing about broken ATMs and bad service from other customers. Either hire more people or stop pretending that this location can handle this type of traffic.
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September 2023 by Mushu ETL
Never visit this chase Location. Worst experience always. Zero willingness to help customers. showing busy. Want to open CD, no help so I did with Bank of America
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September 2023 by Maria Velkova
I had to make a international bank transfer and Albina was very professional and helpful.
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July 2023 by christian lavengco
I deposited a check into the drive thru ATM and it says my money isn't available until a week and a half from now. There should be signs on each ATM stating if there's a deadline for the next business day. I usually use the walk up ATMs and never have this problem. If I knew each ATM works differently I would have used the Walk up. This is money I needed at the moment not a week and a half later. All ATMs should be the same and I shouldn't have to wait a week and a half for my own money.
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July 2023 by Katarzyna Kusz
After six months, they closed my account because they couldn’t verify the endorser on the check.No phone call, no email, no letter.At the end they put all the work on you to reverse that.
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June 2023 by Zain Malik
Great location, very nice staff. Miriam an Jashley were super helpful in taking of my transaction. Definitely recommend this location for an efficient experience.
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June 2023 by Safe H
Andrew z is awesome to work with very knowledgeable and cares for he’s customers will do business with again in the future. Thank you Andrew!
