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March 2024 by Romeo Magdaluyo III
Had Car X in Niles Illinois replace my brakes , upon my diagnostics check at my Dealership a few months later, service notified me that back brakes were not being utilized. I called management of Car X Niles and told them I wanted them to check what the problem was, as my back brakes were on active warranty. I was told by manager to come in at 8am , which i did. I relayed what diagnostics found and , manager told me without inspection of the vehicle that I needed new calipers. I asked didn't he want to perform a proper inspection and he replied;" for what? I know it's the calipers. " And told me it would cost an additional $300+. I then felt this was unprofessional as he didn't make an attempt and somewhat refused to even inspect the vehicle. I told him I will get it checked out at another shop, and he said he was voiding my existing warranty if I bring it to someone else. Took my Vehicle to Mavis and they found the problem and corrected what Car X should have at minimal cost. (It wasn't the calipers). Very disappointed at the unprofessional treatment at Car X who should have been aware of and corrected while installing the brakes. Will absolutely never go back to this establishment.
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February 2024 by Chae Lea
Great people, great service! Went in to get my tail light fixed, super quick and easy! Highly recommend!!
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February 2024 by Linda Thomas
All of the employees are very friendly and helpful.
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December 2023 by Angel Sindt
Car X is very helpful and nice. And have helped me a lot with my car. I really recommend people to bring your cars here. They will take care of you!
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December 2023 by Cheryl Lininger
These guys scam. My sister brought in her car for an oil change because her drain pan plug/bolt was stripped. They told her they were ordering a new one, and then when they got it they completed the full oil change, but they returned the original stripped plug/bolt because they had ordered the wrong one. Now she again has to go back there or somewhere else next oil change because of the stripped plug/bolt-- the whole reason she went in the first place. A professional would have admitted the mistake before re-filling with new oil and offered to re-order the correct part. There is no way to change it without draining the oil, so she is expected to return there for the next change as the stipped plug/bolt is back in place. Didn't tell her until the very end they had done that, and they offered her no discount for their mistake. Also tried to sell her a coolant system flush simply because her coolant level was low-- coolant wasn't dirty, just low. DO NOT go here if you don't have a lot of knowledge about what your vehicle needs. They will absolutely take advantage of you.
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October 2023 by Mary Grosch
Always have a wonderful experience when I visit CarX Niles. Jose was fantastic in getting my new tires from their warehouse & installing with minimal wait time.
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October 2023 by Gina Thest
Ricardo is superlative! He didn't try to sell me anything I didn't need, showed me what was going on and educated me on my car's condition. He help me get affordable options. If you want excellent customer and professional service, this is the place.Services: Tires
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October 2023 by Tom O'Donnell
I had a wonderful experience! Jose did an excellent job!! He helped me setup my appointment and it was the fastest service ive ever had...Thanks again Jose! I will definitely be coming back in the future due to the top notch service and professionalism!Service: Oil change
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October 2023 by Sa
Thank you for great service. I needed new tires got a great deal. Love coming here now for oil change.
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July 2023 by Jessica Day
I stopped in today for an oil change, not only was the manager Ricardo very polite and helpful, but he also was super informative. The oil change was affordable and done in a timely matter! I appreciate the honesty work they do, and will definitely be coming here from now on.
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July 2023 by Jack Grden
Went for an oil change. Best place to do it. Price I was told in the beginning was the same as the end price. Service was quick and honest highly recommend.
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June 2023 by Basil kivarkes
Bunch of scammers I did alignment for my vehicle two years ago the bill was around $80. The guy told me buy three alignments for $150 so I did (2021)two years later (2023)I came to do alignment after I change my tires the guy told me we can’t do alignment because you already replace parts in your vehicle. the warranties voided and trying to sale me another alignments.How in earth your car will stay without changing partsSo basically, you’re not buying 3 alignment for the price of 2 you buying warrantee for the alignment you already did for twice pricethis people they get a commission for what they sale and you as a customer their last concernAvoid this locationService: Wheel alignment
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June 2023 by Young Kim
Just as others have stated, Ricardo is likely better than 100 mechanics I've dealt with in my life (I drive Uber for a living, and before that a cab). Many mechanics I interacted with tried to "upsell" you (try to sell you on things you don't need). Many overcharged me. But Ricardo (and Jose), ONLY recommended what was totally necessary to get the car in perfect shape.That is probably the most important thing regarding a mechanic, is "can you trust them?" to do a good job at a reasonable price. This location with Ricardo at the helm did an excellent job at a very surprisingly low price! If I went to any other mechanic, the cost I believe would have been substantially more.Ricardo did a careful diagnosis, and explained everything in detail, and showed me when my car was on the lift what parts were rusted and breaking down. Therefore, I knew without a doubt that I am not being overly charged, which many mechanics do.You can 100% trust this location.Service: Tire rotations
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May 2023 by Jared Rizzo
I had a sidewall on my Nissan 370Z blowout. These guys were able to get me in very quick, had my tires in stock, and got everything changed perfectly and professionally.They put my spare tire and everything else back in an orderly fashion and layed down a bunch of paper mats for the tire that I asked them to keep. I was very happy they took good care of my car and were professional about keeping it clean.For a regular change or emergency, I'd highly recommend this shop for your car needs.
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May 2023 by Emilia Cholewinska
If I could give this place not 1 star I would. I brought my vehicle in on December 5,2022 to replace 2 coils for my car ($250.00 each) and on December 25th ON CHRISTMAS DAY I had to tow my car home and miss work because the mechanics back there put a defective coil and another coil that doesn't even belong to my car. It is May 2,2023 and I have not recieved any of my money back. I have called and spoke to Ricardo many many times and all that he says every time is "we will send you a check" .... if you are a girl, you will be overcharged by Ricardo. Mind you, I waited 5 months to write this review. I was able to fix my car elsewhere for $90 a coil. Thieves.I will take this to The Better Business Bureau.
