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October 2023 by Krystle Lindberg
We got sent to this location after the first one called us less the 16 hours before our move to tell us no trucks. This was from customer service. We called first thing in the morning and he said no trucks go to Chicago. He hung up on my husband. The customer service team is terrible and did literally nothing for us. Charged us 3 times for reservations we never had because no one had trucks. This Derek guy is giving himself good reviews but it's to combat all these real life experiences.Stay. Away. From. This. Location.I know budget sounds awesome with their prices but the headaches you will go through (maybe to get a truck) isn't worth it. Use Uhaul.
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August 2023 by D.j. Taylor
Showed up to pick up car, they said there were no cars until Monday…I shouldn’t have been able to book or at minimum should have gotten a call to let me know not to bother. Huge waste of my time I won’t use budget again.
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June 2023 by Caleb Donian
quick and speedy service, 100% would recommend. Ali is an excellent representative
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June 2023 by Bobby Siegfried
I reserved a truck, 4 days in advance. When I showed up for my 11 AM rental, the front door was locked. I waited 15 minutes, then tried calling, the guy said he was out back the whole time. He unlocked the door and let me in, I showed him my reservation, and he said he didn't have any trucks. The representative said they knew that there wasn't going to be a truck available but didn't notify me and tried to offer a minivan. Customer service was no help either, as their solution was to have me go to Midway Airport. Ended up renting with another company, and for less money.
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June 2023 by Nick James
Worst rental experience of my life. I prepaid for the vehicle, and they need a deposit. Handed them my ID and card. Didn't go through. They closed the doors while I was calling my card company. I had to go to O'hare airport to rent it instead. Had to rewrite the reservation in his name. This took up 5 hours of my time. All this grief and, after contacting my bank, found out the issue was their card reader. UNBELIEVABLE! Save yourself the headache and avoid this location.
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December 2022 by Asish Shaji
This is scammer even if we ducking cancel the reservation because there ducking time .they charge 50 dollar as cancellation fee.for no reason .eat my 50 dollar it’s all good
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October 2022 by Eddie Rocktula
Don't go to this budget location, they will try ripping you off!!! My friend rented a car for me and they said that I could pick it up with no problem. I went the day before the rental to confirm and they said there would be no problem. I go the day of and they said I can't rent it without my friend who paid for it. They tried calling but that's a lie as I have no record of them ever trying to reach me. They also tried adding on extra fee's. And now they are giving my friend a hard time for a full refund. The clerk said the manager's name is ali. Take your business elsewhere. They have also been reported to the BBB.
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September 2022 by Tomas T
Rented car on their website. And on the day I suppose to rent car at 10:30 AM they said they don’t have single car to rent and I can wait till noon because they bringing cars from other location. And they did not know about this situation day before? Do they have any system to compare number of cars and reservations? Bad experience and service. I’ve made plans for that day which I needed to cancel.
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September 2022 by Jules
Zero Stars. Do Not Recommend. Unprofessional staff. Employee was wearing a Sesame Street hoodie. Incompetent. I rented for 1 month so my bill was expected to be >$1k. He was unable to explain any part of my receipt. When I asked the gentleman to calculate some of the charges he PRETENDED to use his calculator. He couldn't give me a total and asked me to repeat the numbers that were clearly in front of him. It was a horrible experience in the end and I hope they reevaluate their representation when accepting large amounts of money from customers.
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September 2022 by Chris Detky
LIED about the upcharges/fees. When we picked up the car we declined the prepaid fuel package, I saw it on the screen and told the Budget Representative we did not want it and to take it off, she said "Oh it will come off when you return the car with a full tank" that was a lie and they charged us 82 extra dollars for it.
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August 2022 by Tomasz Tkaczyk
Rented car on their website. And on the day I suppose to rent car at 10:30 AM they said they don’t have single car to rent and I can wait till noon because they bringing cars from other location. And they did not know about this situation day before? Do they have any system to compare number of cars and reservations? Bad experience and service. I’ve made plans for that day which I needed to cancel.
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July 2022 by Oginald Thevenin
Give my reservation away; not even a phone call was given. They make me pay Uber for nothing. Unprofessional people.
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July 2022 by Elizabeth Kowalski
Don't know why other people are giving bad reviews. I never have problems. I always get a good deal when I go there. If they don't have the car I want they give me something better. I give them 5 stars.
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June 2022 by Ruben Vargas
Good spot to rent cars. I've already rented a few times here and really haven't had any problems. They work with you and get you a pretty good deal. The prices are alittle high but for the convenience I'll deal with them that's why I gave them 4 stars instead of 5. I'm definitely coming back if I need a car from these guys.
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June 2022 by Dave Johnson
I'm posting this on the Budget site as well as the Avis site. They are the same company at the same location. Yaser guided me through the straightforward but detailed rental contract. He took the time to explain what to expect. Like any contract, take the time to read it & ask questions. Every rental agency has it's own ways of doing things. In my case, I showed up early but the previous renters were running about an hour late. No problem though. Yaser gave me an accurate estimate of when my car would be ready. He is located in the middle of Golf Milwaukee Plaza, so I did a little shopping at Walmart a few minutes away. The plaza also has many interesting & unique stores. When I returned the car, Yaser had me finished in five minutes.