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December 2023 by Eddie Rocktula
Horrible customer service at this location and very unreliable. Twice I had to cancel my trips because they didn't have my car. Don't waste your money here with these people, take your business elsewhere. They also seemed a little racist!!
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December 2023 by El Chingon
Twice I went there & they didn't have my car. Horrible place & customer service. Don't waste your money on these people!!
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October 2023 by Prashant Patel
Overall great experience renting vehicle from Avis Niles location. We rented a minivan for a weekend. Was given a nice clean vehicle with latest features. Rental prize was reasonable. Person at the desk was friendly and accommodating as well. Will definitely rent from here in future!
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August 2023 by mazen quadri
Really professional and Nice customer service. Will go back and Rent with Avis again
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July 2023 by Mustu Md
Exceptional Service and Outstanding Owners at Avis Rental Cars!I recently had the pleasure of renting a car from Avis, and I can't speak highly enough of my experience. From the moment I stepped into the rental office, I was greeted with exceptional service and warmth by the owners.The owners of Avis Rental Cars truly went above and beyond to ensure a smooth and pleasant rental process. They were friendly, approachable, and eager to assist with any questions or concerns I had. Their professionalism and knowledge of the rental process instilled confidence in me as a customer.The car I rented was in excellent condition—clean, well-maintained, and ready for my journey. The owners took the time to walk me through the features of the vehicle and ensured that I felt comfortable and informed before hitting the road.Throughout my rental period, the owners remained accessible and responsive, ready to address any additional needs or inquiries. Their dedication to providing outstanding customer service was evident in every interaction.Moreover, the pricing and rental terms offered by Avis were fair and transparent. I appreciated the honesty and integrity displayed by the owners, as there were no unexpected fees or hidden charges. The entire rental process was hassle-free and straightforward.I highly recommend Avis Rental Cars based on my recent experience. The exceptional service provided by the owners, their genuine care for customers, and the quality of the rental vehicles truly set them apart. Whether you need a car for business or leisure, Avis is a reliable and trustworthy choice that won't disappoint.In conclusion, my recent visit to Avis Rental Cars left a lasting positive impression. The owners' commitment to exceptional service, coupled with the high-quality vehicles they offer, make it an outstanding choice for car rentals. When you choose Avis, you can expect a seamless rental experience with owners who genuinely care about your satisfaction.
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May 2023 by Furquan Ali
Worst customer service. They don’t know how to treat and talk to customers. Honor a reservation or take responsibility. The previous employees working here were understanding and nice.
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March 2023 by Tristan Torgersen
Overall happy with my rental and the service I received.Car was pretty dirty, didn’t love that, but past that it went well.
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February 2023 by mohit singh
Be prepared for an old, dirty car without any cleaning or wash and while returning you will find additional service charges without any reasons no matter from where did you booked it(Costco etc). I regret that I chooses this location.
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January 2023 by Dan K
Extremely unreliable! We booked a family trip 6 weeks in advance and on the day of our trip, we received a call from this location that they didn't have a car for us. There was no follow-up after the date and no call back as stated by the manager "We will call you back as soon as we have something for you". I will never do business with Avis/Budget again, terrible company.
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January 2023 by Alexis
Horrible. I will never rent a car w Avis ever again. I rented a car for 1 month, paid in full. A few days later my debit card was charged the same amount plus $250 for the insurance. When mind you the only charge I should of seen on my card was 250 plus 200 for a hold on my card. The person at Avis told me don’t worry you will receive the money back within a few days. After disputing the charge w my bank and w Avis I did get my money back. I just returned the rental car back 2 days ago. I check my bank statements today and seen that I was AGAIN charged almost $2,000 (same amount that I was charged a few days after I rented the car) I called Avis and they told me it was an error in their system. An ERROR?!? this company just tries to steal money from people!!!! Now I am disputing the charge AGAIN w my bank! They are horrible. Don’t rent from them!
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December 2022 by Ralph Palmisano
Yaser is so helpful even when Im in a jam amd need a car the same day Yaser will get it. I rent from him once a week and i will never go anywhere else.
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November 2022 by Mohammed Rayees Ur Rahman
I have rented cars from Avis/Budget many times from other locations. I had a great experience at this location.Yasir is very professional and courteous person working at this location. He gave me a very good service.Thanks again!!!
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October 2022 by Annette Trojniak
Made a reservation at 930am but got a call at 1pm that this location had no cars to give me at all. I was told it was my problem and not theirs and to call corporate. Also the manager was extremely rude and unprofessional. Never rent from this location
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September 2022 by ZJ
Yasir provided great customer service. He took the liberty of giving me an upgrade with insurance. Very great service by him!
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September 2022 by bala surender
Booked online twice and when you walk in the only answer you get is no cars very bad experience. Never again going for Avis
