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September 2023 by ron granby
I had appointment to have my truck serviced and I was greeted with a warm hello from the gentleman at the service desk. He promptly addressed my appointment and 40 minutes later I was on my way. Very professional and courteous.
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August 2023 by Cody “cmil84” M.
This company has no integrity. All they care about is their sale. I bought a Polaris Ranger 1000xp off of them brand new in 2019. I bought an extended warranty that covered the machine for 5 years. Sense buying the machine I have had nothing but clutch issues. There was a recall on the clutch and I took it to be fixed. After they fixed the recall I started having nothing but troubles with the crank seal. A year ago there was all different staff in there and they worked with me. Warranty covered it. It has happened again and now they are saying warranty does not cover the clutch. On top of that they are charging me for looking at the machine. I will never buy from then again because they sold me a faulty machine and refuse to hold up their end of the deal.
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June 2023 by Elijah Paul
I called Pennington and asked about a truck that was on their website and auto trader. Was told the truck was sold. A week later I see the truck still listed and call the dealership. I am then told it sold “yesterday”. So the first guy either lied or was ignorant of the inventory. Unprofessional all the way around. Lesson-don’t rely on calling these guys to see if a truck is still available.
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May 2023 by Jason Null
Greg was amazing to work with, had a great experience buying my new camry. Would recommend this dealer to anyone.
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February 2023 by Austin Durbin
Back on January 12th I had contacted your Newton location about a truck price. It was listed at $29,875 and a couple days before it was at $35,xxx. I called they said they would honor the price. My wife and I drove an hour to looked at said truck and possibly buy. Show up no keys to be found. Sat at dealership for three hours while searching for keys. The man I was dealing with said that they would promise to not sell the truck from under me. Was told they would make new keys and deliver the truck to me in a couple days. Would let me know when keys were done. Received no updates, had to call to get updates. Talked to Jason the sales manager about keys he said keys were in Centralia getting programmed. He said he would call me when done. I called this afternoon and had received information of the vehicle being sold on 2-2-23. Very unprofessional.
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December 2022 by Jane Morahan
There was a mixup with the refund check my husband was suppose to get from here and Jason took care of it immediately. He worked on his off day to overnight it for us and my family is so grateful to him for it. Such an awesome place with awesome people!
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November 2022 by Holly Mooney
Gregg was so amazing really helped us in a difficult time for our family had been dealing with a buy here pay here place and lost thousands. He made it so easy and we are so excited to have this beautiful ride ! Thanks so much Gregg !!! Merry Christmas!!! Return customer for sure and will be spreading the word !
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November 2022 by Bryan Meskil
The price of the car was $16,000 and when I got my car note, I owed $27,000. I brought $6,000 down and that money disappeared. My salesman Greg Allen will not answer the phone. Never could reach him after.
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November 2022 by Jeff Roberts
Talk about shady! One salesmen told me one price on the phone (lower) a different sales person who I tried to contact earlier and didn't respond gave me a higher price and wanted me to share my link on a $3k price savings from a different dealership with the same miles, year and more features this place is over priced
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July 2022 by Darrel Smith
I traded w/ Greg. He & the Pennington staff were, fair & easy to deal with. They have a great selection, service & staff
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June 2022 by Darrick Harden
First off I would like to thank Matt and Mr.Gregg for everything they had done for my wife and I! Those two guys are legit and to the point with no BS and will treat you like a part of their family! Yes it’s great to actually go to a dealership not worrying about someone trying to screw you over an all they are worried about is money! With these two guys you don’t have to worry about any of that, or feel like you are being rushed around or told what you need to get to help put more money into their pocket! If you are looking for a vehicle please go see our good friends Matt and Mr.Gregg they will treat you right and do what’s best for you and you alone! Thank you guys so much again for your amazing hospitality, respect and family care! We greatly appreciate the both of you!!
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June 2022 by Vic larce
I will not trust this dealership anymore, They said they would try and work with us and and was told they would call and the very next day they sold the car that they were trying to sell us to someone else. It used to be a better dealership before Pennington bought it, also be care of the internet price and the price they tell u at the dealership, they are really bad for false advertisement, I really don't want to even give them a one star, unfortunately thats the lowest for this Corrupt dealership, STAY AWAY FROM THEM!!!!!!!
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May 2022 by Taylor L.
I live in California but have the ability to travel to buy a car and drive it back. I tried contacting Pennington multiple times, via multiple methods, and never received a response from them. I'd think that a dealership would want to respond to someone who's asking about a $45,000 vehicle... but I guess not.
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May 2022 by Josh Schafer
Absolutely terrible place to do business take your money elsewhere. Handed them a check for a used truck was told would be cleaned up and ready to go in a few days, a week later they would not release it to me. Had to get the secretary of state involved to get the truck I have already paid for a week prior. Jason is absolutely unprofessional and the most unreasonable person I have ever done business with.
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April 2022 by Gina Gray
I purchased a used vehicle from them that was a trade-in from over the weekend. I purchased it on a Monday it had not been inspected they hadn’t cleaned it so I agreed to buy it as is with only a known brake issue. $440 worth of brake work later it’s still not fixed it’s the ABS system. OK I bought it knowing that it had brake issues in so I can accept that. Upon taking it to have the brakes worked on I was told it needs shocks and/or struts. I didn’t have this car three weeks went to put gas in it and it sounds like a diesel and it’s running really hard so I take it to an auto parts store and there’s a misfire on cylinder 2. This vehicle hasn’t been any further than Mattoon Illinois from Greenup Illinois since I purchased it . Also leaving work the other day I was pulled over by the police because whoever registered my vehicle with the state of Illinois here at Pennington‘s registered it as a black Chevy trailblazer and it is a white Chevy trailblazer. I know there are no lemonlaws in Illinois when you buy a car as is you expect to have to make some repairs especially if it’s used but the misfire on cylinder two could very possibly be the engine is bad so now I’m stuck with a $4000 vehicle that might need to have the engine rebuilt this not good business.
