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“The store was organized and clean and the two men working were very helpful and friendly. Since this store has been in service the customer service has always been outstanding the staff changes a lot but the choices of employees have been in line with the people who shop. I have to go back soon staff had an awesome selection of music playing!”
“Many things that can be found elsewhere but for only a dollar. 4 stars because almost Everytime I've gone to check out, the cashier's seem to not want to be there at all.”
“These guys working tonight are great! They don’t miss a beat! I have worked retail and they are very good at loss prevention awareness and customer safety! After misplacing my phone in the store they both stopped to help me find it! Great job ??”
“The only thing first off very dangerous isles boxes of stock everywhere!! Found everything I needed. Part food part household and protective masks and cold pills. Great clerk!!!”
“This Dollar General has a bit of a problem keeping employees. I've made several attempts to shop here and they had closed the store because "no one wanted to work" is what the male manager told me. He said their cashier had walked out and they had no one to run the registers. This has happened about 3 or 4 different times that I'm aware of. Other than that happening the only other issue I had when I was able to shop was the lack of products but I understand they don't really have control over that situation, all grocery stores are having trouble with distribution. This location is kept clean and has always been able to keep prices down making it one of the cheapest places to buy groceries. The female manager at this location has been here for many years, she's always been very helpful and knowledgeable about the products. She's always friendly to the customers making the experience pleasant. She's the whole reason I shop at this location. She works hard and many hours. I personally saw her pick up the slack of one of the cashiers, keeping the line moving during a really busy time.They have competitive prices and for a dollar store, they have a decent selection. I give them 5 stars because as far as everything they can control or do, they do and make the shopping experience smooth and fast. Employees are trained to do their best but that's entirely up to them if they manage to do it, not the store of their manager.”
“Yesterday, i witnessed an irate customer yelling and arguing with the manager on staff about a return. The manager was wonderful at explaining the issue and rules that she has to follow even with this customer yelling at her. The manager was polite and professional during the whole debacle.”
“This is one of the best organized and well maintained DG I’ve ever been to. New to Rockford and made the mistake of going to a different location and just happened to run into this one, officially changing my DG haha.”
“I like family dollar, usually has all you need, people who work here are normally nice and helpful.. only thing I don't like you can't get through the isles for boxes sitting in the way...”
8AM - 10PM
3134 11th St, Rockford
Dollar Stores
“If you asked me weeks ago about family dollar I’d say no way I’ll go somewhere else but recently I ran in there for pop and was amazed at how clean&different the store looked before you’d go in there’d be boxes to the ceiling,the shelves were bare customers digging thru boxes trying to find what they needed and the clothes was a disaster now I went in there about 3 days ago and OMG!!! no boxes stacked up,shelves are stocked,the clothes are neat and the store just looks cleaner I give the new employees lots of credit bc that store was a disaster and with their hard work it’s done a 360 definitely will go back??????”
“The employees are sooo helpful and kind! I love this place because they actually have amazing stuff for amazing prices. I came in one day after they had put their clothing selection on clearence! I got a dozen new outfits and a couple dresses for less than 100 bucks. I can't express enough how much you should check this place out!!”
“A little messy towards the back but they have a good selection of quick snacks and they carry the energy drink Venom which some places don't so that's a bonus.”
“Great place for a cheap temporary fix or quick decoration run. Lots of simple kids activities/to-do's/toys. Certainly a case of you get what you pay for but a nice affordable option when money is tight.”
“I could spend all my money here. There's so many things I didn't imagine they would have, especially make-up. I got a call and I had to leave, otherwise, I wouldn't have minded waiting in line and it was a long line. I'll come back when I have more time. ?”
“This is a good store would rate a five but the line was very long and it took something to get another worker to come up and relieve some of the line the man handled it well though and I let him know he did good”
“Friendly staff who immediately offered to take us at register. Mentioned new product of Poprock Hershey and showed me location - interesting for smores this year?!”
8AM - 10PM
715 Broadway, Rockford
Dollar Stores
“Quick and easy shopping.... Dropped my change didn't know it and the employee chased us down to hand us the $18 back... The area ain't so good but definitely a good environment inside the store.”
“I love going to this particular Family Dollar because the associates are very friendly and helpful. It's usually not very busy and if I can't find something they are very happy to help.”
“This Dollar Store had a lot more products than I imagined they had. Lots of items that I pictured being more than a dollar and 25 cents. The back wall of the store even has refrigerator items. I and several other people all decided to check out at the same time so it was a long line. As soon as an employee noticed the line they had others jump on a register and had everyone through the lines in just a few minutes. Great store for a dollar store. They have a little of everything there. Party items, crafts, kids' toys, shelved foods, snacks, electronics, refrigerator foods, gardening supplies, holiday items, and a lot more.”
“I'm giving this store a 5 star because the young man and lady that were working there tonight were polite, professional , and courteous. To me that makes the overall shopping experience much better! I've been here during the day when the cashier is playing his music loud, more involved with his phone than the customer. This night staff is doing a great job!”
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“The employees you currently have are really friendly and very helpful. I’m not sure why people are giving it low stars. It’s always clean in there and they are well stocked on basic necessities. Thank you Dollar General for opening in New Milford!”