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April 2024 by Brandy Long
Very helpful guy
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March 2024 by Grant Mossell
Kyle was super helpful! I didn't even know they did boot repair. I have a pair of ariats that I literally walked the souls off of but couldn't come to part ways with them and Kyle went above and beyond to help out. Very reasonable price for the amount of work that he has to do to them. When I go to pick those up I'll actually probably be walking out with another pair of new ones.Update.... Just picked up my boots that were beyond repair in my eyes. Not only were they done way faster than promised but he did an awesome job! Not a lot of craftsman around anymore that can pull off what Kyle did! I'm definitely a loyal customer for life! THANK YOU KYLE!
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February 2024 by K M
Great customer service, great selection, makes it easy to spend some money there
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January 2024 by Tom Cook
Tim at Red Wing in New Lenox was extremely helpful and patient with me. He knew what I was looking for and allowed me try on a bunch of pairs until I found the right one. He was also helpful in describing to me what steps I need to take to care for my boots. Definitely going to be a return customer!
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January 2024 by Adam
Great customer service. I have wide feet. But the owner was very patient. Even though we could not find a boot to fit. I would definitely come back.
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January 2024 by david dobczyk
I had a boot lace go bad I bought it in and had it done I. A day or two very friendly and professional I will be back
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January 2024 by knobbage
i called ahead and explained my situation how I would most likely just be looking to get my feet scanned because I had a special stipulation on the type of boot I needed to buy for work. i was told that they can help me out with a scan of my feetI came in with the intention that I'd buy a pair of boots if something was there for me. i came in and Jim took care of me. good guy, didn't mind helping me. he helped me pinpoint what I'd been doing wrong with my shoe purchasing habits with the scan he let me do on their machine. in the end, because of the stipulation I needed on my work boot, paired with my feets needs, there wasn't a pair there for me.i appreciate that he was willing to put me as a customer first and my money second. there were no boots there for my specific needs and he was up front about it. I think this equates to stellar customer service / business ethics. if I ever have any needs that this store can fulfill I will come back. i didn't buy anything but the way I got taken care of is enough for me to spread the word about the place. definitely stop in if you're thinking about it
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December 2023 by John Schneider
Absolutely amazing experience. I was properly fitted, and well taken care of. Switching from a popular competitor. I am very pleased with my new boots!
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December 2023 by Jason Andersen
My wife and I needed help picking out a pair of work boots for our adult son. The salesman was very helpful and informative. He helped us pick out a pair with all the safety features required for the job.
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October 2023 by Mark Widstrand
This place is great! Tim was fantastic and took the time to work with me on a pair of boots I bought that weren't working for me when he didn't have to. He measured my feet using the 3D mapping and pressure tool to give me the best fitting boot and insert possible. They earned a lifetime customer today. Thanks, Tim!
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October 2023 by Paul Gundberg
Great place. The salesman was a pro. 3D hraphed my feet then tested how much pressure is on what spots on the bottoms of my feet. This testing took seconds. Then the insoles were fitted based off the pressure test. Place was spotless and parking was good. I have a perfect fitting pair of boots now. After trying the blue collar store which was a disaster... this place was worth the drive. Ill be back for my next pair!
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September 2023 by Dan Hurley
The fitting process, top notch. Selection of boots, wow.
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September 2023 by K McG
Great customer service, great selection, makes it easy to spend some money there
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June 2023 by William Nagy
Walked in and the two gentleman greeted me respectfully and professionally. I have bought boots from there before. The gentleman looked up my receipt from the last time I bought from there and brought me a pair of boots that fit perfectly. I paid the gentleman and that was it.
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June 2023 by Shrek900 Lovers
Tim and Jim were great, showed sincere personal interest, even going out of their way.
