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July 2024 by Mike Palya
After having problems with lousey customer service at the Petco in Shorewood,I called the New Lenox store about the problem that I encountered their. Not only did they have the correct item I was looking for they put the item at the register with my name on! This is why I 'm giving it five stars! Job well done!
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May 2024 by Jacob Moses
I looked up puppy pads online. They said they were 13.99 at checkout. When I got to the store they said I could order them online and then pick them up. But then no I had to spend 80 dollars. WOW. What a mess……So I ended up paying 19.99. I just had to give up because it was too much of a hassle…..
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April 2024 by Linda Oberhaus
Excellent care to my 2 dogs
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March 2024 by Kristin
Small shop but easy to get in and out
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March 2024 by Meags Sperk
Came here today for a water check. My fish tank was cloudy and I told the girl that I think
I might have a bacteria bloom. She told me
to put my water container up on the shelf. It was a mess and very unorganized here. She was wiping the glass on the fish tanks before she tried to help me. She was more interested in wiping the glass aquariums. Then she was trying to find strips and when she found them, she tested my water and then told me to hold on. She left with the strips asking for another employee. I thought if you worked in the fish department you should know a little bit about the fish. Am I wrong? Another employee came by. The girl was telling me, she is guessing that this certain bottle might work. Then her and this other employee went to the other side. I told them I don’t care for brand, but as I picked up a bottle of Aqueon ammonia neutralizer. I told them I can use this since my nitrites and ammonia was high… ?? The guy said yes. Then told me about a pouch that I can put in my filter that will help with the cloudy water. I bought both products. I was so shocked that the girl didn’t know about what product to give me first hand. That she had to call someone else. She didn’t mention to me that she was from a different department or anything. She was busy cleaning the aquariums that I felt that I was a bother to her. I didn’t even get my container back. I was still in shock that I had forgotten my container. Checkout was fine. The girl at checkout was polite but soft spoken.
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February 2024 by Jodi R
Great selection on collars and leashes.
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January 2024 by Nelson Rodriguez
I heard that pet store chains were bad experiences but that could hardly be further from the truth. The Petco on Lincoln Highway in New Lenox have been nothing short of excellent.
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January 2024 by Taryn Couch
Everyone here is fantastic and more than happy to help. They take 'their' departments seriously and are always doing their best. Sam and Caitlin are absolute gems in grooming. I have two large dogs and one of them has allergies, they always take care not to feed him anything that would make him itchy and take the time to make the dogs comfortable with all of the work they do. Dwayne is everywhere doing any and everything to take care of the store and the gentleman in fish knows his stuff and is a wonderful resource for anyone looking to take care of their tank.
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December 2023 by Nanette Hernández
I drive 30 minutes out of my way to get to this grooming department because Lauren is the best groomer! She is super patient with my dog who gets a little nervous, like most dogs who are being taken in to be groomed. But Lauren is always so caring and she leaves my puppy looking amazing!
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December 2023 by Amy Wasiel
Great store with helpful employees! The man who helped us with the fish was great!
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October 2023 by Ashley Talarico
It sucks they dont help sponsor other businesses with in the store. Other wise great experience.
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September 2023 by Sonata Steponaviciute
This place literally made a rat out of my poodle and Australian Shepard mix! They have no idea how to groom a dog! What a joke! My husband specifically asked not to trim his eyebrows and they are completely gone! This Mellisa groomer should not even come close to dogs at all. Not sure where she learned how to groom dogs if she learned it anywhere at all, but she should be fired! Do not bring your dogs there for grooming.
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September 2023 by Cori Lyons
Caitlin is great all of my dogs are very comfortable with her when she grooms them :)
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August 2023 by Tim Saxton
This place has really good options for bearded dragon food. It’s always well stocked and the worms look really healthy. The other pet box store has been performing very poorly in this area. There is a good selection of cat food and necessities as well, from my experience. The staff has been friendly and attentive.
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August 2023 by Nicole W.
I asked two associates questions, and they both provided me with great assistance. The selection of treats and the sale prices were great. I'll definitely be back to the New Lenox location.
