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March 2024 by Bill Conrad
I visited the New Lenox H & R store a week ago. I met with Mark who reviewed my documentation and told me the price would be $300. (High in my view). I agreed.I left the store expecting him to complete my taxes.After several days, he called me back to tell me that the new cost would be $370 (almost a 25% increase)! Why. Mark failed to see that I had income from 2 states!In my view, we had a deal. You don’t get a second bite at the apple! Mark should have honored his original quote and then learn from his mistakes.Mark is incompetent.I would not have your taxes done at this store. Their prices are too high and they will jack them up later as well. Staff incompetence doesn’t help either.Avoid this store!
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February 2024 by Penny Manus
I already completed this survey
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February 2024 by Maria Gavin
Overall my experience at HR Block was and has been very good. My preparer was so kind and really looked into different aspects to give me the most optimal results on my taxes. Very very happy with them. That's why I've been back there 3 years now and will continue going back.
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February 2024 by Kirk Bosi
quick and easy
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March 2023 by Diane Reyes
Profesional and knowledgeable
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April 2022 by Yolanda Kasse-villa
Everyone is so friendly and helpful ☺️ I will definitely be going back every year.
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April 2022 by Naomi Brown
Everything was done professionally and in a timely manner.
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February 2022 by Joseph Dawson
I have entrusted H&R Block for many years of great service towards my yearly tax preparation & are truly appreciative of their professionalism & expertise. I wouldn't even think of having my taxes done by anyone else.
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February 2022 by Alita Faulds
Feeling at ease knowing someone professional with full knowledge is preparing my taxes and guaranteed process through IRS
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May 2021 by John Uphouse
The wonderful tax advisor who helped me was able to help me get alot more back in my refund
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April 2021 by Jim Ethell
This place is horrible got taxes done here in February still waiting on return as of end of April called them they have not been professional following up on nothing and they are far from cheap the owner of this location had an attitude also never again will I use them
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April 2021 by scott labine
Martha is very helpful and friendly
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April 2021 by Aurelio Benavidez
The main reason for the score I gave is because my original tax preparer was a no-show twice. So another tax preparer had to take over. She did a good job.
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April 2021 by Doug Moss
Great service. Very experienced tax preparer. Very punctual with an appointment time.
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April 2021 by B. B.
Preparer was an hour late for our appointment, music was stupid loud so we couldn’t hear what she was saying. Will go to a different HR Block location next year.