Advance Auto Parts at 428 E Lincoln Hwy in New Lenox is a trusted local store offering a wide range of automotive aftermarket products and free services. Customers can find brands like FRAM, Carquest, and DieHard® batteries. Most locations provide free battery testing, engine code scanning, and free installation of batteries and wipers with purchase. They also offer free starter and alternator testing, as well as battery and oil recycling. The store is known for its helpful staff, with employees like Adan providing quick, respectful, and knowledgeable assistance, helping customers get the parts they need to fix their vehicles temporarily while waiting for replacements. Visitors from out of town have appreciated staff members like Dan, who went the extra mile to find nearby alternators, ensuring customers could enjoy their visits. The store also serves as a UPS drop-off point, with friendly staff willing to help even those not purchasing auto parts. Customers value the excellent customer service, citing staff members like Steve, who go out of their way to assist and ensure proper fitment of parts, displaying genuine kindness and professionalism. However, some feedback indicates that not all staff members are equally approachable, with a few customers noting that some employees could be more friendly and welcoming. Overall, Advance Auto Parts in New Lenox is recognized for its helpful staff, quality products, and commitment to customer service, making it a preferred choice for auto parts and related services.
Alex and Tyler, at the New Lenox, IL location are wonderful associates, they both were friendly and went out of their way to help me get the parts I needed. As a woman and a new owner of a Jeep Wrangler you can imagine my troubles, lol Kim K.
October 2023
I'm visiting from out of town and Dan was very helpful, knowledgeable, and went the extra mile for me when my alternator stopped working and found one nearby so I could get back to enjoying my family visit. Thanks Dan!!!
June 2023
I use it as a UPS drop off point. The staff seems real friendly and are always happy to just help me out even though I'm not there for auto parts.
