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August 2024 by Ashley Savina
The two guys who moved me were slow as molasses. Dragged their feet the whole time and took long phone calls in between. I only had two bedrooms sets, 3 barstools and the rest boxes and small things and it took them almost 8 hours to move me about an hour away. I was quoted $600-$800 and it ended up being $1,200!!!! Since you pay hourly, they drag the time out. Not worth the price and I didn't not know about the $130 travel fee in addition to price. My sister and Mom are moving as well and I told them to use Zip when I received my quote but now told them run, do not use this company. My concerns were rubbed off by management. Very unhappy.
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July 2024 by Danielle Phillips
José and Aduardo were so helpful and professional. Communication was great.
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July 2024 by Ben Rieland
Jose and nacho killed it on Sunday. We were done in under 3 hours including an hour travel time. Worth every penny
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July 2024 by Linda Butler
Today Zip to Zip moved my elderly family member from NJ to the Baltimore area. They were efficient, quick and professional. One gentleman even offered me water. Very kind. Would highly recommend! Thanks very much!
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February 2024 by Monique Dunham
They were on time and packed my apt. They worked diligently. My only complaint is I ask them to put all the kitchen boxes in the kitchen and the same with the bedroom. No boxes were marked. Half of the boxes are just sitting in my living room. So now I have to open every box just to find one thing. I had 3 consultation calls and at no time was I told they don’t move any liquids.
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October 2023 by Brian Geoghegan
I had the best experience with Robin Hernandez, Alfredo, and Edgar. They took excellent care of our many items. They handled it even better than I could have and much faster. Will definitely use this company again.
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October 2023 by Miriam Michael
They responded quickly and we arranged for a time and date
-they didn’t show up.
I called the next day and they said they could do it the next day they didn’t show up
but sent me an email said they do it the following day which of course they didn’t, and then sent me something about That they couldn’t schedule it without a deposit …..which was never communicated so three days I paid for storage fees and now I’m going to schedule with hopefully a reliable company. This was a terrible experience.
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September 2023 by Jessica R.
Horrible experience. Thousands of dollars worth of items were damaged or destroyed. Customer service has been impossible to reach and refuses to compensate me for the damages.Update: Zip has still not responded to me. Even though I've contacted three different people at the company about my claim.
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September 2023 by Jessica L.
Zips moving has caused me $2,700 in damages and counting. See the invoices and broken items attached. If you are considering going with the company, I would highly recommend you go with anyone else. You have options and in hindsight after the damage and stress they caused, I would have paid double to use literally anyone else.The moving van broke down and they made us jump start it with our two children (both under 3) and two pets in the car. They completely destroyed our brand new floors because the movers were slamming furniture down. They refused to let us put on furniture pads likely because they were rushed due to the delay after the van broke down. They broke my daughter's Nanit stand ($200) and a $700 Restoration Hardware mirror. They wouldn't unpack my daughter's bed despite repeated requests and she ended up sleeping on the basement floor that night. When I reached out trying to resolve the issue, they offered me $50. I'm shocked that they are still in business.I've never experienced any company in any industry act so unprofessionally. Significantly worse than child birth.
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September 2023 by Timos Ziogos
Eduardo Aguilar and Denis Diaz were outstanding! They did a terrific job packaging and moving all our stuff with great care. I would highly recommend them!
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August 2023 by Steven Larrick
Robin Hernandez and Alfredo Orlando helped with my move and were very timely and professional. Excellent service!
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August 2023 by Nancy Mckee
I was coerced into giving them 5 stars in the hopes of receiving a partial refund for my move. Don't use them
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August 2023 by Saleem Chaudhry
Please DO NOT hire them.They are unprofessional and unethical and THEIVES. They changed the time twice for moving and sent a guy who was hungover, hostile, and rude.He damaged my stuff, stole my jewelry from my beg in the closed.He damaged and left stuff in the driveway.I have pictures to prove it. When I called the office to inform them that the guy is very rude and unprofessional, they charged my credit card for $600, which I did not authorize.They did not return the deposit nor they sent anyone else to complete the job.It is so hard to get anyone on the phone to get help. They are THEIVES, THUGS, and STOLE staff, DAMAGE STAFF, and STOLE your credit card number for unauthorize charges.Do yourself a favor and get someone else.
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August 2023 by Felice S.
Robin Hernandez and Alfredo were wonderful and professional. They were efficient and fast but packed and wrapped my households goods with care.
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August 2023 by Cháu Thì K.
Zip Moving gave an accurate and fair estimate. The crew handled everything with care and disassembled and reassembled necessary items. They were communicative before and during the move. All tvs and appliances were safely moved with no damage. The crew was very polite and cordial.