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November 2024 by Kimberly Jackson
Horrible experience they are no help there is no customer service all automated & in school they are not help they are giving out phone numbers that are not working numberssss
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October 2024 by Rana Rauf
Terrible service. I went there to return an equipment two weeks ago. The guy at the front desk said if I need a receipt, I will have to wait for a long time. He said it is perfectly safe to return without a receipt. I returned and left. Today, I got a call that Xfinity did not receive the returned equipment.
UPDATE: the link provided in the response does not work.
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October 2024 by Aaron Bianchetta
I am really disappointed in my experience with this store. I understand there are things often outside the control of the employees at the store but at every step of the way I’ve had broken promises of follow-ups. I am going on week 7 without an activated device, 8 trips to the store and every time I am sent home saying they will open an escalated ticket and reach out to me later that day or the following. During my latest visit, I had to leave to an appointment and the manager said it was being taken care of, my device should activate later that day and he would reach out later in the evening with an update for me. Not a single call and the issue is still unresolved. I don’t know what to do at this point.
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October 2024 by Daniel Qi
poor customer service
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October 2024 by Pres
Terrible store and staff!! If I could rate 0 stars I would, we were waiting over an hour, just for them to not have us written down, they passed us and saw us sitting down for over an hour and still no help! Wasted my time on their mistake. I will not be needing their services.
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October 2024 by John Karl
Laura was extremely helpful. I wish I had made this switch years ago. Best costs by far compared to all other providers.
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September 2024 by Amanda
I wanted to switch my service and they ignored my request and now I'm stuck with 2 phone bills. Thank you for nothing
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August 2024 by Dustin S.
Worst ran company. Do not make the mistake of becoming any type of “customer” with Xfinity. Absolute trash.
Update: your team did not help by any means. There is a massive disconnect between customer service and brick and mortar stores. After being sent to that store where I was told I would receive help, the response was “there’s nothing we can do for you.” Subject isn’t important when im paying for interest and not getting the full service or any type of halfway decent customer service, let along compensation. Again, absolute terrible company.
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July 2024 by Stephanie Hendrix
I work from home!!!!! Why would you choose to mess up connections on the middle of the week during business HOURS!!! Then u sent a text last night NOT nearly enough time notice!!!! Just plain disgusting and I need a credit to my damn account this is wrong!
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July 2024 by Sid MeHere
not a single employee acknowledged me when I visited this store yesterday, poor customer service. I understand other customers were being helped but I had no clue whether to wait or whom to ask for assistance. There was another customer with the same issue.
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July 2024 by Lou Torres
5 stars
Brandon did a great job explained our options and help us select what we needed definitely will go to the location and ask for Brandon
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July 2024 by Ninj Batbaatar
Rude every visit
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July 2024 by Evan Rozsa
Just not helpful or useful whatsoever. The sales reps are not knowledgeable, and the maintenance + customer service is constantly trying to nickel & dime you for what is ultimately very basic and unacceptable recurring issues, for an ultimately poor product and experience.
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June 2024 by A H
Made canceling my account EASY. Was stuck on the phone with general customer service for 1 hour then decided to just cancel in person. WAY EASIER
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June 2024 by Michael Nestroy
Thomas was extremely helpful I had a very unique account and he was able to make sense of everything and address all my issues.
