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June 2023 by Corynne N.
When me and couple of my friends walked in the workers had been giving us dirty looks. We had made our way to toy section and had been checking out a ball. We were laughing bc our friend was being funny and this older person came up to us and told up that we were permanently banned from the store and that he would be walking us out. As we were walking out with him behind us he started recording us and say "turn around and smile for the pic, that I will be posting". He then repeated to us that if we ever came back we would be trust passing and he would call the cops. I would not recommend this place for anyone under 20 they are no fun and very strict when we didn't do anything wrong. Apparently sharing a laugh with some friends is a sin now a days.
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June 2022 by S J.
Pharmacy: Got the CLOSED sign put up right in my face after waiting in line to pick up a rx for 16 mins! Arrived at 7:47 and when my turn in line came next at 8:04 was told they were closed now!
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January 2022 by William R.
Walgreens Main Street, Naperville Pharmacist Jo Jo is remarkable! Always pleasant, helpful, (over worked perhaps) she always finds time to make your visit pleasant and make you feel special. in these times, Walgreens must be especially proud to have a dedicated employee like Jo Jo! She is a problem solver with any excellent attitude William V. Reid Naperville
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December 2021 by Deez S.
I think this biz deserves 5 BLACK stars. I went to this Walgreens at Naperville on 11/30 for a Rapid test and was to get my results in 24 hours. After no results of response for 48 hours I reached out to them who put me on to one lab then another lab who told me they have not received my results. Then back to calling WALGREENS which took 1.5 hours to get through - and after 20 mts they tell me that their computers did not sent me the automated message and if I could come back to Walgreens AGAIN to do the test with the promise of getting the results THIS TIME! REALLY!!! It feels like a 3rd world country where these people are not serious about the pandemic - or maybe they too think this is a conspiracy - this does not bode well for us all. ITS PATHETIC ! After 5 years, I am moving my prescriptions to another Pharmacy - its time they shut down this store.
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September 2021 by Jodi C.
Thankful there's a Walgreens in downtown Naperville. Staff is friendly, place well stocked. They'll give you coupons if you didn't clip them yourself.
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February 2021 by Polina Y.
This place used to be fine earlier but no stocks of medicines nowadays, unorganized storage it takes them so long to find anything and a very long wait time
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October 2020 by Pam F.
i had a scheduled vaccination and went in with everything i needed 10 min. prior to the scheduled time. It took them at least 30 min. to give me that shot, as they were conversing with staff members along the way and taking their precious time during my lunch hour. They were not prepared at all and i was not happy with the wait and that they forgot to take my temperature prior to sticking me with a needle. I will not go back there except to shop in the store.
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March 2020 by Zach D.
Literally the worst pharmacy experience - every time. Slow, poor customer service, prescriptions not ready when they're supposed to be...
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February 2020 by I S.
After getting a string on phone calls and text messages telling me my prescription is ready, I pull into drive thou and wait and wait and wait. 45 minutes later I give up and leave. Not the first time this had happened. Time to find another pharmacy
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February 2020 by Shannon M.
My normal Walgreens is the one at Columbia and Ogden, but I had to come here because a prescription was not available at that location and they could not transfer it between buildings. I had a few questions come up regarding this situation and had to speak to the long-time pharmacist at the Main Street location. This completely reminded me why I stopped using this store years ago, even though it was more conveniently located: he was rude, snappy and just walked away at the end of the transaction with no closure. What awful customer service. Look, it already sucks to be sick. Having to deal with unempathetic staff makes it worse. Pharmacists, take note.
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February 2020 by Jessica G.
There are a couple of absolutely phenomenal women there, but the rest of the staff and the pharmacy is an absolute nightmare. The wait times are always ridiculous no matter if you go in or wait in the drive through. My latest issue was tonight. I was in the drive through, my doctors office confirmed they sent the new script this morning, I got a notification on my phone, and it still wasn't ready when I got there around 5pm. I sat in the drive through for a half an hour and then the woman said she couldn't hold me up in the drive through while she looked further into it. Needless to say, I felt super under appreciated as a customer, as if to say my waiting wasn't valuable. I'm planning on transferring my prescriptions. I definitely don't recommend this Walgreens.
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January 2020 by kelly b.
The store is fine, but Liz in the pharmacy is a nightmare. She's rude, condescending and cuts you off when you are speaking. She never takes the time to help any of the customers. She is rude and abrupt in person and on the phone. She treats the customers like numbers and not people. I dread seeing her when I come, and I am there often. I see how she treats other customers and my aging parents. It's horrible. She has no patience and the customers deserve better. Jo is the only reason I still go to this location.
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January 2020 by Jennifer P.
Jo called two different Walgreens for me to locate a medication that the Carol Stream one said they had in stock (and then claimed that another Walgreens had in stock... nope! Fail on the Carol Stream Walgreens..). She was SO NICE to me and to everyone that she called, even wishing all of us a Happy New Year! Thanks to her, my son was able to get his meds in a timely manner! Thanks for your help and cheerfulness, Jo! It went a long way and made my day!
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December 2019 by Mare G.
This is the most dysfunctional pharmacy I have ever encountered. Naperville needs a better pharmacy option overall. You wait and wait and they never have your refills in stock. It's a nightmare. Don't bother using the drive up bc you will sit and wait and have very poor customer service. I'm never using Walgreens again.
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September 2018 by Suzanne B.
It's a walgreens, but it's a walgreens in a college town and near a downtown with bored teenagers. We were looking for an umbrella on the fly, which they had at a moderate price. The store had the typical Walgreens fare, so you can get what you usually get at a Walgreens, I just wouldn't want to come here due to the location- downtown naperville traffic around this location is CRAZY, and with the store being littered with teens, it could be an obnoxious shopping experience.
