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April 2024 by Ira Iryna
Too bad I live close to this store and have visited it a few times too many. I’m done. You can’t print pictures because the booth doesn’t work, staff is mean, they take wayy to long. Just order inline and if you need anything go to jewel Osco instead.
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February 2024 by Kiran B K
One of customer service representative behave rude and badly with me and my friend
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February 2024 by Joseph Govi
This is my local Walgreens and, nearly every time I go there is a new problem or issue.Problem #1: They haven't sold milk for months, the fridge is always empty. This is a core item to have at any drugstore, especially if you have kids at home.Problem #2: Was told I received all my prescriptions when leaving Walgreens, turns out they didn't and I had to go back because they forgot.Problem #3: Systems are down. While a long (10min+) transaction was going on at one register, they opened up another register which didn't work, then we moved to the beauty register, which also didn't work.Problem #4: Crappy hours for both store and prescriptions. Should be open earlier and later a few more hours.I want this location to be great since it's the most convenient location wise, but I'm going to start going to other places.
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December 2023 by Carolyn Redmond
The worst pharmacy. My dr had to submit my daughters meds twice and they still “couldn’t find them”. It’s a joke. The lines take an hour, I always have issues with them. Avoid at all cost! I’m finally switching to a different pharmacy.
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December 2023 by Nichols Romero
Incredibly bad service with prescriptions. Every prescription refill seems to be delayed by days. They intentionally never pick up the phone when customers call.
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November 2023 by Nohra Samrah
I walked around an EMPTY store for over 15 minutes before someone asked if I needed help. When I was finally asked I was told that the ONLY individual that was able to help me was unloading a truck and I needed to wait another 30 to 45 minutes because no one else can help with a photo. RIDICULOUS!!! Hire more people.
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November 2023 by Michael M.
The pharmacy at this Walgreens is utterly incapable of answering the phone. I received a message that I needed to contact them about a prescription. Called on 3 different days and spent over an hour on hold each day. Finally had to call and ask for the store Manager to get the Pharmacy to pick-up. It is ironic to me that I can't reach a soul (even when it says I am the next caller in-line) and yet I will get an auto-generated call twice a day telling me if a prescription is ready. Walgreens needs to change its model - my wife quit using Walgreens a couple of months ago because of bad service and I am going to after this experience. Pay the money to have someone answer calls as their only job...most are likely not even something it takes a pharmacists to even help but would clean-up the issue of the endlessly ringing phone.
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October 2023 by Thomas McDonough
How does a major pharmacy lose computer access and the ability to perform their basic function of filling prescriptions for more than a week? Willing to put your patients at risk in the name of profit I guess. Worse they’ll let you schedule online then show up and tell you the computers are down (10 days now) so they can’t help. Literally the worst pharmacy in Naperville.
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October 2023 by M N
Terrible Walgreens! Very lazy and unresponsive management. Pharmacy is also very slow and rude. This used to be a decent location. It seems that corporate has forgotten about this store.
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October 2023 by M A.
I have COVID and a high fever and my doctor put my prescription into this location the day before. I arrived to find their drive through not working so I was forced to go inside and wait in a long line. When I finally got there they said the order had not been filled, so I waited a little longer only to be told they don't have theCOVID prescription I need that might prevent the virus from becoming serious. I was told to "just go to another Walgreens". I can barely drive with my condition and I should be isolating, the long wait with a mask on my already bad symptoms made me feel a lot worse and now I have to sit on the phone (hour long hold times) and confirm with another location if they even can fill the order. Maybe it's just me but I don't feel this is acceptable level of service for people who are sick.
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October 2023 by Nichols R.
Most the Walgreens in Naperville are not good. This pharmacy never picks up the phone. Doesn't matter what time of day you cold. I have been there and they just ignore the phone. The only reason I go to this one is because the pharmacy is about 5 minutes from my house. You are better off with the CostCo pharmacy on 75 street or mail order pharmacy. The merchandise in the store is marked-up 30% more than Amazon Prime or 20% from the Jewel Osco that is nearby.
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September 2023 by June S.
612 Raymond Dr. (630) 428-9171I called 9/18/23 to see what prescription they had filled for me. I was on hold for 45 minutes before someone finally answered the phone. A women answered and when I gave her my name to see what was waiting, she told me they were busy and hung up on me. This pharmacy has the worst customer service. Every time you call you are on hold at least 30 minutes minimum. Went through the drive thru a different day. There are two lanes. No one was in the second lane. We were waiting forever already. A car drove up in the second lane and the women ignored all the cars in the lane waiting first and took care of the person that just drove up in the second lane. Who does that?
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August 2023 by Jaci Y.
It's probably one of the oldest Walgreens located in Naperville's downtown area. it's by the old Burger Kings across the way from my dentist. So let me tell why I like Walgreens over CVS, because they take affordable health care insurance benefits. They also have list of affordable prescription under $7 incase you can't afford it. So this location has everything including a friendly staff. CVS is so expensive now and once you don't have health insurance is great they turn you away. Walgreens doesn't do that!
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July 2023 by Sarah Welch
Worst Pharmacy EVER!!! They are idiots that over price!!! I hate them so much I always leave angry and upset. Do not go here!!!!
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May 2023 by Jason Jager
Extremely rude service from Rhyan at the pharmacy window. Completely mean behavior, and not even one other car in line. Would never go back here.
