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June 2024 by Ron Thakkar
Bunch of idiots they don’t even know their own company. My account was closed just two months ago and they can’t even find a single record of my account. They can’t even tell me if I was billed for the device or not and they try to tell me this is how every single company works terribleservice
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May 2024 by Nazima Avtandilova
Thank you so much Alicia, she really helped me open a plan for my whole family and also told me about all the great promotions I could take advantage of!
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April 2024 by Kunal Sharma
Excellent help by Julio and Mike. Feel lucky to have come to the store today. Got my order through finally
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April 2024 by Sandy Stangl
Rude as heck. The woman with blondish hair almost neck length treated me like Gestapo. She fits the warden position well.
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April 2024 by Angela Kutscher
I’ve been with Verizon for 13 years and this location has the worst customer service. My phone wasn’t connecting properly to Wi-Fi which is also through Verizon, and spoke with the manager who wouldn’t even look at my account or offer any solutions to seeing if it is a phone issue or a router issue. They were happy to help me purchase a new iPhone a couple months ago but could care less about helping me when a problem arises. Disappointing.
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March 2024 by Richard Leviton
Went to look at new phones . Pablo was very helpful store was clean and organized.
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March 2024 by Argelia Ontiveros
I recently decided to switch to Verizon from TMobile, at first very excited for the deals and all, but after placing my order there was so many issues, my phone was never delivered, people on the phone sucked, and their best advice was to cancel order because for a new customer I had to come in the store.. at this time, I had regretted my decision to switch from my current company.. decided to give it one more try and went to the store.. Mason was the one to help me, and he did an AMAZING job. After I explained my frustration, he was so nice & he literally placed my order all over, and I walked out with my phone 20 minutes later. AMAZING CUSTOMER SERVICE FROM MASON! If I could give him a thousand stars, I would!!
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February 2024 by Mark Basham
Have second line it's not working, keep calling get help all get run around. But want me pay full price even though phone not working correctl. Verizon not worth it, over priced. I won't recommend Verizon, plus they said going send me a new phone never did. But they can collect you're money fast, but when have an issue never solve the problem. I don't want even give them a one Starr.
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January 2024 by lauren
I went in with an easy fix that ended up taking 30 minutes to fix but the employee Tim spent the whole time doing absolutely everything he could think of to help!
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January 2024 by Jenna Newberry
I was with T-Mobile for 10 years & decided I wanted to switch to verizon. I went in this store, the verizon worked named Pedro told me if I switch over my bill will only be $160-$180. I get my first bill & its $563!! On top of that he gave my bf an apple watch 2nd generation when he was supposed to give him the 9th, hoping we wouldn't catch on. He signed us up for the most expensive plans for all 3 lines. & added insurance to all devices when I did not ask for it. He also said I didn't have to trade in my old devices for 30 days & would not be charged which was wrong information. Not to mention, when I left the store my phone wasn't even activated after he supposedly turned them on. I had to go without a phone for 24 hours. These workers must be so desperate for these commission checks cause he really screwed me over. DO NOT GO HERE!
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January 2024 by Buddy Miller
Been a Verizon customer for over 15 years and I have to say that this is the BEST store I have encountered. Great customer service with the intent to help and save you money. Treated my family and I great while also keeping total time spent in store at a minimal. Would highly recommend.
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January 2024 by Islom Nurmatov
Alicia great ?
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December 2023 by Alicia W.
We went in for a very simple transfer of service from my husbands family's plan to mine so we could be on the same plan now that he was due for an upgrade. I got a call this morning from the store that we should call to transfer the line on the phone. We got to the store and they said the line didn't transfer. We called the number before going in to get a new phone and it brought us to a link that kept bringing us nowhere. At this point we are in the store where the sales man has no clue how to help us and just walks away after telling us to call customer service. Customer service kept bringing us to this same link. Finally my father in law went to ask the manager for help as the first sales guy was completely uninterested in helping us. The manager Mike was the only helpful one but we still had to wait on hold forever on the phone with customer service as they claim the store can't transfer lines. We sat in the store during our two torturous hours there wondering what exactly is the point of the store if they can't do anything. Finally we got the line transfer sorted and there again was nobody to help us except the manager. He got us our new phones and then we waited almost 30 min for them to bring them out to us. The worst Verizon store ever. I never want to go back to another Verizon again. If I have to I'll go back to the Batavia one who at least was interested in helping you.
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November 2023 by Sum Lau
Another great experience!Came here hoping they would help me to set up my phone. I ordered my phone online, picked up at the odgen store but they refused to help me setup anything just told me to do it at home. To set up required wifi and the store has no wifi lol and its Verizon policy to not assist customer for new phone(I don’t believe for a second that’s the company policy lol)Stopped here asked for help, they were glad to help! I told the agent who was helping me, the store manager happened to pass by heard what I said, she immediately called the other store spoke to their managerThe manager actually try to argue with her....And the manager said well the customer is actually in front of me my staff is helping him now!Anyway, the store staff took their time to help w my phone, setup everything. They also had to call a couple Verizon customer service to make it work....I was there probably two hrs, no wonder that store didn't want to help me lol
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November 2023 by mel ward
the associate was unhelpful and played with his phone the whole time I needed help. Will go to the oswego location from now on since the staff is lazy here.
