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January 2024 by Shannon Madera
Went in the Worker was friendly helpful and quick and easy
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November 2023 by paul massura
Always helpful.
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September 2023 by David Lee
Is there sufficient training provided to ensure the competence of these individuals working here?My spouse obtained her Verizon service via this establishment, and it turned into an absolute nightmare. Subsequently, when she decided to switch her carrier, an unexpected fee of over $300 was imposed for contract termination – a condition we were never adequately informed about or agreed upon. This has been an extremely exasperating ordeal.If you are contemplating a move to Verizon, I strongly advise AGAINST considering this particular location. There are certainly superior alternatives available, offering more commendable services.Safeguard yourself against the possibility of falling victim to deceptive practices.
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June 2023 by christine ducato
I am giving 1 star because they won't post if I don't give any stars. If you are a business I would suggest NEVER using Verizon Wireless at 111 E Ogden because it is an ABSOLUTE JOKE!! Their business managers Elliot Villarreal & Shaun Crawford will do what they can to get your business and then NEVER RESPOND to you once you run into issues. Elliot upgraded 8 devices and left all of the old devices on the account, which left me being double billed!! Now I am left to fight with Customer Service regarding a credit because they are too coward to deal with the problem that they created! I had to report the local rep to the 800 number and was told that I would be contacted by a Regional Manager to discuss it further. Guess what, NO CALL has been received!We pay $1500 a month and can't get the time of day from them! This is absolutely ridiculous that we are going through this! If you are a business, RUN FAST from Verizon and go with another carrier that aren't thieves!!
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January 2023 by Christina D.
I haven't ever left a bad review (1 star) on here, but this experience was so horrible that I had to. This store basically told me that they couldn't resolve my issue because "they have no power" and let me leave the store without any resolution. I am paying for a phone that I never received and they told me there was absolutely nothing they could do to help me. They even went to the General Manager of this store and this was his response too. So I am paying for a phone that I don't have and even threatened to leave Verizon after many many years with them and they said "ok". DO NOT GO TO THIS STORE if you want to resolve any issues.
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January 2023 by Marion Douglas-Hempel
Eddie was a terrific help. So grateful for his patience and expertise
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December 2022 by Siyao G.
Absolutely HORRENDOUS service! I came in here only for a SIM card, refused to give one , even though we already paid for it. Well we called HQ, they actually offered to SHIP one to us, no questions asked! These lobbyists are getting ridiculous!
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December 2022 by Albert Fowler
Outstanding in community outreach helping customers understand their options lowering my cutting cost and things I don't use Game I don't stream anything on my phone less data usage
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December 2022 by Samantha K.
I've been a Verizon customer for a little more than 20 years and the service at this store is unacceptable. I went in today to purchase a new Pixel 7 or 7Pro (I wasn't sure which I wanted and was looking for some knowledgeable advice/insights). When I walked in. someone took my name and said I was "next in line" for service. I thanked the associate and went over to the Pixel devices. After standing there...and standing there...and standing there, I looked around and noticed I was the only customer in the store. But there, on the other end of the store, were three male associates --including the STORE MANAGER--just standing around watching the football game on their in-store TV. One of the guys, while turning to make sone innane comment about the game to the manager, noticed my cold stare, and poked the manager, who finally came over to me. I asked if I could hold the phones, so get a feel for weight, etc., (The phones, because of the security devices, could not be pulled more than an inch off the pedestal--which makes it IMPOSSIBLE to get a hand-feel for the phone. While continuing to keep shooting glances at the all-important TV and the game, he mumbled that, for security reasons, I couldn't hold the phones. I started to say that I would probably go to Best Buy before making a final purchasing decision so that I could get a feel for the phones. (Best buy has security cords as well, but you can pull the phone out about two feet from the pedestal, making it much easier to feel the weight of the phone, and test for one-hand operation.. But all I got out of my mouth was, " I think I'll go to Best Buy so..." The manager, still looking at the TV, didn't even acknolwdge me and said, "Okay" and started to walk back to his buddies huddled around the TV. When I said I was sorry the game wa smore important to him that my business, he said, "Oh...I just heard Best Buy." Well, that's all you HEARD because you DIDN'T LET ME FINISH MY SENTENCE. These jokers are pathetic. I DID end up going to Best Buy where not onlky one, but two associates assisted in answering my questions, looking up additional specs, telling me about the issues reported by other customers (apparently the Pixels overheat) and were more than helpful in telling me which Best Buy stores had the phones in stock in the color I wanted. Hope that football game was important to you,.
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October 2022 by Michelle P.
Buyer beware. If you are transferring your service from another provider, good luck. This merry band of dimwits stole 9 hours of my life and were unable to simply port a number from another carrier. Took 6 phone calls, two visits to the store to finally do this seemingly ordinary task. It was as if they had never been asked to do this before. Absolutely idiotic. I had contemplated transferring my service, in addition to my son's, but after this debacle, I'm staying with my current provider.Run away as fast as you can.
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September 2022 by Carlos Ferrer
Terrible customer service. Went in to pickup a phone and trade in another one 3 weeks ago. Both people working ignored me and were not friendly. They didn't even try to help me when I asked them 3 times to trade in a phone.
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July 2022 by Vladyslav Piddubnyi
They could not even exchange my defective modem. I’m disappointed, going to be using another company.
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July 2022 by Stasia’s Stories
Very uniformed, uneducated and unprofessional staff. How do they sell services they know nothing about is really a surprise to me
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July 2022 by Vladyslav P.
Verizon could even find my account to exchange defective modem they sent me. Did not resolve my issue, showed complete incompetency. I really wanted to try their 5g internet, but apparently they don't need me as a customer.
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May 2022 by Francine Genovese
Knowledgeable friendly staff. They were very helpful and it is a corporate store. A privately owned Verizon in Lisle wasn't open while 2 customers were in parking lot. I waited approximately 20 minutes and left. Shop at the corporate stores. At least they open.
