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September 2024 by Susan Pollard
We went to Verizon today with a problem about our Internet and also a question about international travel. Cassie replaced our Internet box and answered all our questions in a very timely fashion. We were very pleased!
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September 2024 by Earl Belleville
Pedro was very professional and helped me with my purchase
Highly recommended
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August 2024 by Rebecca Diehl
Jacari was great but I left feeling bamboozled by the $199 fee, PLUS an upgrade fee PLUS taxes on the device. Upgrade my phone after 2+ years was anything but free, as much of your advertising says.
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August 2024 by ming xiong
they are not offcial verizon retail store. they will offer sweet deals but nothing is guaranteed how your plan will be charged. pay attention to your bill.
i never got the credit they say i will get for the new phone i purchased there. i stoped by a couole of times and called veirizon more, and finally decided that it was,not worth my time.
i will opt out of verizon first chance i got
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August 2024 by Clara Chavez
Had a great experience. Very helpful and kind
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August 2024 by Justin Krueger
I’ve been trying to get my bill fixed for 8 months now. I’ve been to the store 3 different times and I’ve called Verizon another 5 times. The sales rep who originally did my re-contract seems to have done very shady stuff that no one can seem to fix. Do not use this store. In general I would avoid Verizon considering when I called to get help on my bill issue because the store wasn’t helping, they said, we can’t help you, go back to the store. After promising me to fix it 4 other times in previous calls. Absolutely ridiculous customer service and I’ve been overcharged hundreds if not thousands of dollars at this point.
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August 2024 by Kristina Baniak
Brett was so patient and informative. Capable of answering all my questions. Tough receiving a new phone with so many options. Stated he would be there if we required further assistance.
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August 2024 by PAMIR PAY
Jacari is the best ! He communicates very well, explains that we really liked it, thank him?
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August 2024 by Marty McKinnon
Bret was great. Fast and knowledgeable. Awesome experience.
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August 2024 by Moi Me
Jeremy was incorrect about so much! So regretful that I went over there & switched to Verizon.
Have had to go back sooooo many times with little to no resolve.
(There was one very helpful female employee one of the times-don’t recall her name)
otherwise you wait For Hours to ask even a basic question
I ended up sitting on the floor for several hours just waiting for a turn.
No awareness nor manners with the workers who do not even offer you a chair, stool, bench-anything.
Watch out for stores which aren’t the main company run ones-they have less knowledge and don’t even have access to all regular promotions and such.
We were flat out lied to, they signed us up incorrectly-even though I kept references the reason we were coming to them as well as the specific incentive as to why.
We have been trying to get away from Verizon for 3 years.
Phones and phone plans vary when they work or not-even paying for the highest most expensive plan(s).
Horrendous service and Lack of customer service.
Choose literally anything else…
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July 2024 by Lily Wang
Brett is so helpful, gentle and patient. Very knowledgeable and experienced. I would love to tell my friends. Will come back for sure.
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July 2024 by Cheryl Clark
Brett was amazing! I highly recommend this Verizon location to anyone looking for a new phone.
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July 2024 by Noirtraveltea Nita
Brett was the best rep I’ve ever had with Verizon. He was very knowledgeable and his customer service was A+++
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July 2024 by William Benjamin
Brett was awesome! He was pleasant and knowledgeable and did a great job setting up my new phone in a short amount of time. I highly recommend this Verizon store.
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June 2024 by Robert Blankenship
Great experience working with Brett! Definitely customer focused, fast and knowledgeable! Will be back!
