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August 2024 by Mariska Sackey
I had the worst experience with Karen at store # 2006 in Naperville, IL. She was not friendly and tried to charge me and tell me I needed a label instead of bar code even though my package from Walmart clearly stated that I didn’t and that UPS could label and package it for me. There was a woman returning an item next to me with a barcode as well and her item was processed just fine by the other clerk. I will be calling corporate to report this issue.
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July 2024 by Sam Ardito
Can we all agree that UPS is an utterly enormous rip off? I go in there with an Amazon package. Amazon only gave me one package for two items. Had I really thought about this ahead of time, I would have brought an additional box because I do have them at home, however, I got there and they said you need to purchase another bag And I was like cool, I’ll buy another bag. How much is it? And they were like it’s four dollars. $4 Dollars for a tiny Plastic bag! which probably cost them $.50. And then additionally, my bag was not taped up…so UPs said they needed to charge me an additional two dollars to tape it up. I said “had I known, I would have just taped it at home and you want to charge me two dollars for tape? Ridiculous! UPS in its entirety needs to seriously rethink the costs they are passing on to the customer. Not only that but, the people at this store were not the brightest to say the least - one star terrible place.
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June 2024 by dhananjay deshkar
The store was very nice and Ana is really a hard worker and she does everything efficiently and nicely. She makes our experience at the UPS store really quick and good.
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June 2024 by A O
Helpful staff
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May 2024 by Dane Weber
I brought my two kids into the store with me while I was shipping an item. Nada was absolutely incredible. He was entertaining them while I got my business sorted, and he not only gave them a lollipop, but he must have had a collection of hot wheels for this specific occasion, because he surprised them both with a toy car for them to take home. I was super impressed and can’t say enough good things about such a wonderful employee
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May 2024 by Paul Beemsterboer
Ana was of great help finding a box to ship a heavy, and oddly shaped item for the lowest cost possible.
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April 2024 by Erica Morisco
I came here to sing Nicole's praises. During a print order, the team accidently used card stock instead of normal paper. She personally called me to tell me that I would not only receive my copies as ordered, but that she is also letting me keep the card stock ones. Toward the end of the call, she even gave her personal cell number in case I had questions. I couldn't believe how above and beyond Nicole went. Bravo!
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April 2024 by Ample Light
This UPS store location is the best- thanks for blessing the citizens of Naperville with a quality store that offers a great environment of professionalism. Pam and Jim offer an outstanding customer service that rivals the united states post office.
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April 2024 by Kourosh Salehi
Stupid manager and stuff
I never ever back to this store again
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April 2024 by Cindy Kashul
Ana was fantastic and so helpful!!
Great job!
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March 2024 by Mukesh
Extremely Rude staff. Zero courtesy
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March 2024 by Nicholas_cp
Lily was super kind with my return and was very helpful!
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March 2024 by Grace D
Lily was such a nice employee. She was very helpful and knew exactly what to do for what I needed!
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March 2024 by Beth Mahler
This store is fantastic. Karen is the most fantastic woman! She provides the best customer service! No matter how busy it gets in the store, she is so patient, calm and knowledgeable. She extends the same kindness to each customer and is great at explaining how to use the equipment/technology.
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March 2024 by Tony Di Benedetto
Well that was a waste of my time. Went to drop off a package and they said I need to pay 2 bucks for a piece of tape. I'll take it home where the other UPS store a bit less stringent on a piece of tape.
