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March 2024 by zee isl
It’s a small store. They don’t have the same brands they do other Ultas, probably due to space.
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January 2024 by Mr. Piggy
I went here and carla was so nice to me ! She helped me get all of the products that i needed. I wish i could give this employee 10 stars ! Thanks carla
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December 2023 by Zina Azarova
If I could give this location zero stars I would. Be prepared to endure chaos at any day because there are usually about 30 teenage girls in there and the entire shopping experience is nuts. The store is mall, the testers are all dirty and I wouldn’t touch it, nothings barely in stock and the associates are all in high school, very rude, u see trained and don’t know anything if you ask them. I was just in the store, I ran in after making a return next door and I had the bag from the other store. I initially ok not needed one item but I saw some gifts I wanted to grab and I just threw them all in the bag I had from the store next door. As I was almost at the register, a young employee ran up to me and demanded I “give back what I took” / in a nut shell she accused me of shop lifting. Never in my life have I stolen anything and I was simply using the bag I had for another store as a make shift basket after grabbing more items than I could hold. She said “I saw you on the camera”…. I was mortified and shaking I could barely speak. Thank God a more level headed employee was around for me to speak with who saw that I was about to pay but I had to convince them I was not stealing it was NUTS. They said they’ve had a high volume of theft but the odd part is how can I be stealing if I haven’t even had a chance to get to the register? I was still looking around. When did we start accusing people of shoplifting when they’re simply SHOPPING I plan to call corporate in the morning beware of CARLA at the dt Naperville ULTA. She just turned a loyal ulta shopping into an Ex loyal customer
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June 2023 by Annika T.
The variety here is awful, they only full range they offer is for high end brands. there's no Juvias Place, peach slices, cosrx, or good molecules. the drugstore brands that do carry like elf, nyx, etc have terrible selection.
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May 2023 by Kailey McNally
I called this store in tears because of a horrible hair coloring mishap that I had experienced. Within 30 minutes after I called, they opened up an appointment spot for me to fix my hair. Emily was my stylist and she did an AMAZING job!!!! She really put a lot of effort into figuring out what was best to do for the situation I was in, and i could not be happier with how my hair turned out. She is the sweetest person I have ever met and really put in overtime to make me feel beautiful. I went through 2 sessions with Emily to get my hair back to a natural color, and I really look forward to seeing her again!
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May 2023 by Breanna Brown
Very bad customer service. I came in to ask for a product you all had in stock. I asked the worker there to point me in the direction to where the product was. She states we don’t have that product I goes well it’s on the site saying you do. She say we don’t have it instead of looking for it. Before I walked out the store I seen the product. She goes oh well I thought we didn’t have it. The whole encounter was rude and dismissive. I will never go to this location again. I tried to give you all another chance after the first time I came here. Never again. Do not shop here.
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March 2023 by Edina Dolic
Hairstylist friendly, but no experience with total blonde . I needed roots done for total blonde , came out with two different colors, my beautiful blonde hair is gone . She did give me something free hair mask or something. Hair cut was done half way done but did not charge me for it. I came to store at 11:46 am came out at 4:17 pm I think . But mainly my blonde hair is gone.
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March 2023 by G E
I was excited to get a haircut at Ulta ! I booked with Emily at 4:30pm, but later on proceeded to receive a call from her stating she changed my appointment to 5pm. No problem at all. I show up at 5:00pm and she tells me if I can wait 15 minutes. I waited 25 minutes and she still wasn’t ready so I left. The cashier up front was rude and the whole experience was unprofessional. I love shopping at Ulta, but this was my first encounter with rude employees
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March 2023 by Nicole M
Didnt really shop but the stylist named Emily is amazing at her job. Always asks before doing and made my hair look great. Definitely deserves a promotion or raise
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February 2023 by Abria Ryan
Best experience I’ve had in a longg time! I haven’t gotten my hair done in years due to past experiences and after bleaching my own hair, I really needed a color correction and help restoring my curls.I informed Emily of all my concerns during our consultation. She was so thorough and took note of everything I mentioned. She made sure to guide me through the process and knowledgeably answer all questions I had. She had a bubbly personality and was super efficient. I have crazy thick hair that requires A LOT of attention and she was able to get me in and out way faster than expected.I overall was so happy with everything and she set me up with some great products to take care of her beautiful work. She truly saved my curls !!! Only seeing her from now on
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February 2023 by Emilie Brazinski
I have visited this location several times to get my hair done with stylist Emily each time. She is very knowledgeable and talented and I always get tons of compliments whenever she cuts my hair! Highly recommend!
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February 2023 by Stephanie Sorrentino
I was in here a couple weeks ago and was honestly disappointed with my experience. This is a high end boutique area of Naperville. It wasn’t crowded and with the amount of staff there, I expected more. There were two younger staff members gossiping, who acknowledged me, but then went on about hating their schedules (get over it, ladies...) another person who asked me if I needed help, really just answered my question about “no we don’t have it” and went on her way. I would’ve loved more recommendations but felt like a bother. I live in the area and I’ll be back I’m sure- hopefully I’ll be able to update my review to five stars!
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December 2022 by Traci Palucci
Gave cashier a 50.00 bill she told me I only gave her a 20.00 I asked her to please check her drawer she said she could not. She called over the manager who said to me she saw I gave the girl a 20.00I kept asking please check to see manager still arguing and will not check by this time a line of people are behind me I was getting very embarrassed I asked her if you don't check your drawer then go watch the video! She was so rude gave me a dirty look and rolled her eyes and goes fine and opens the drawer, Well guess what there is a 50.00 bill and only one in the drawer.She looks at the girl and says she did give you a 50.00 theb goes to me oops sorry. I was livid! Hands me my change back and walked directly away I said by the way who are you she responds the store manager! I said you should hide your head I. SHAME YOU RIDE INCOMPETENT EMPLOYEE! I OWM MY OWN COMPANY AND IF YOU WERE MY EMPLOYEE YOU WOULD HAVE BEEN FIRED ON THE SPOT!AS I LEFT I SAID SEPHORA HERE I COME! PATHETIC !I will never go to this Ulta in Naperville ! Can't wait to post my Google, twitter and yelp review and every other sociol media site!
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November 2022 by Brittani L.
This is a fairly small Ulta store, but I like shopping here because the associates are always really nice and helpful. They typically greet me when I come in and assist me in finding the products I'm looking for. I also appreciate their long hours because they stay open a hour later than the Sephora that's located nearby. I will continue to shop at this location for my beauty needs!
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October 2022 by Kristen Caldera
Staffs were super amazing and they have good selection of cosmetics.
