-
February 2024 by Felicia Santana
Kris at the rescue vets is amazing! Dr. Timmons is so trusted with my pets
-
February 2024 by Claire Troester
Staff is always so friendly and helpful. They definitely have the pets best interest in mind. You can tell everyone genuinely loves our animals. Highly recommend. Fair pricing too.
-
February 2024 by Lori Burke
We have been bringing our 2 dogs to Springbrook for 10 years. Our Cassidy needs a tooth pulled and I had lots of questions about the procedure and price. The doctor made me feel at ease about the procedure, but there were some discrepancies about price. Office manager, Betsy took time to answer and clarify these questions. It’s still a couple of weeks until Cassidy gets the tooth pulled. I’ll be a nervous Nelly until it’s all done.
-
February 2024 by LaWanda Thomas
My dog has been coming to Springbrook since he was about 3 months old. I have never had a bad experience. He has been there for annual exams, boarding and grooming. I have nothing but great things to say. The front desk is always helpful and the place is clean. Keep up the good work.
-
January 2024 by Deanna McKeithen
I called for a potential business call and want to compliment them for their phone etiquette and professionalism.
-
January 2024 by Maria Somerville
I have been taking my Dog here as a puppy. It's been 9 years, this place was great loved how they took care of my baby. In the past few years the staff has changed so much. The front desk people are rude. They hire non-caring staff. These pets are our family and must not be miss treated.When calling, no one picks up the phone and when they do your put on hold for over 10 minutes. Totally unacceptable. You than try and call back they hang up on the customers. This is done over and over. So when u finally get someone wanted to speak to a Vet, they refuse and say you need to come in to be charged another $500.00 with no cure. We has customers should be treated better along with out pets. My dog is now a senior, this place doesn't have to Staff or experience to groom older dogs. I received al call saying g they no longer want take care of my senior dog and I should look for another Vet. They said I was rude, I wasn't not rude frustrated with the entire mistreatment of my pet. The grooming is half completed and has caught a skin problem being at this Springbrook clinic. Beware, all they want is to charge high treatment and doesn't care about your pet. My dog cries when I pull in the parking lot and fights walking in.There good with puppies, but older dog they don't want to treat.Glad I will no longer be going there, love my pet to put thru abuse.
-
January 2024 by Michael Quinn
Fantastic veterinarian.
-
January 2024 by Kathryn Knoch
This place is an absolute disgrace with staff who lack basic professionalism skills and lack any sense of empathy. Do not subject yourself to this place or the people in there who solely care about making money.We brought our sick puppy that we adopted from The Rescue Vets (located in Springbrook) in to be seen and the vet techs did not say hello, introduce themselves, or even communicate anything about what they were doing. The unprofessionalism in this medical context is unacceptable and incredibly upsetting, especially considering that our new puppy was sick. On top of this, they sent us home with a puppy that was still sick and continued to become more sick to the point she needed emergency services. When we contacted Springbrook about this, they denied us care for our puppy and have not followed up with us at all to know if the puppy is doing okay.The staff demonstrated a complete lack of empathy and care. I would never bring any of my dogs here. I have talked to other pet owners and to vets that we have seen who have shared similar stories.
-
December 2023 by Teresa Branda
Very caring great Veterinarians
-
December 2023 by Susann Sumpay
I love the staff and Doctors. They are all friendly and very helpful. They make sure to take the time to answer any questions I have. Dr. Chestnut is very gentle with all my fur-babies.
-
December 2023 by Kimberly Kafka
Dr Timmons is exceptional with his surgical abilities and healing hands... A Big Thank You for all you have done for Koda!
-
November 2023 by Linda Stancato
The staff and Veterinarians here are fabulous and will talk to you and answer any questions you may have regarding your pet.Two of my pets are current clients and have been treated with compassion. Both are seniors and special needs. One can be very snippy when with any veterinarian and they have shown her compassion and took the time to work with her and make her feel as comfortable as possible.I would highly recommend the staff at Springbrook Animal Care Center.
-
November 2023 by kelly mohammad
This place is horrible. I started going there I really want to say shortly after they opened so maybe ten years off and on. My Maltese has been seen there the most and recently needed to be seen so we made an appt for Monday Oct 30th at 3 pm. We called them the Saturday before to schedule and was told we have a balance of 72.00. Seemed odd since they make you pay when you visit but I later remembered that the last time we had been there their credit card machine was down and we left the CC info with them to charge it. Ok what ever happened if we owe it we will pay it on Monday when we get there.... My husband goes in at the indicated time to be told there is no appt. This is the SECOND time this has happened at this place, both times when my husband took the dog in. The previous time was the time in which their CC system was down, THAT was the reschedule of an appt they said we didnt have. WHY would he leave work to show up at 3 on Monday if we didnt have appt? When my husband said that same thing they lady in the front called a manager. He even showed her on the phone where he had called but they had no care in the world, not even for the SICK DOG we are bringing in. This was not a routine checkup, the dog was sick, at least make a concession that there may have been a mistake made with scheduling especially since we can show that we did indeed call....I mentioned that both times it was my husband that took the dog in and was told there was no appt, what I am seeing is that they see a black man bringing in the dog and dont want to serve him? Yes I said it, only because when I am the one going I do not seem to have the problem and I happen to be white. I am not aware of any reason that we would get the disrespect that we have received given the amount of time we have been going there, my husband is the only new equation......SHAME ON YOU SPRINGBROOK.
-
October 2023 by Monique Thompson
Everyone at Springbrook has helped my Isa Bella, they are caring and attentive to getting my Isa Bella well or getting her the preventative care she needs. I love that they always give options if they can with my Isa Bellas care.
-
October 2023 by Tara Kovach
Very professional and helpful. Good vets and staff. Plus check out The Rescue Vets to adopt a rescue dog. In the same facility.
