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February 2024 by Matthew Ferdon
Always good help when you walk through the door
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February 2024 by William Ciccia
As always Russo Power Equipment help me quite a bit want that extra length to take care of me it was very happy with the service and the people there
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February 2024 by Dean Demos
I put too much oil in my snow blower and they assisted me by draining it and starting it right at closing time. I was pleased with their customer service approach.
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February 2024 by Luis vazquez
Excellent service
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November 2023 by Black Willow Lawn Care
“Fantastic first visit to Russo Power Equipment! Knowledge staff, wide selection, and excellent service. Found everything I needed with ease. Highly recommended!”
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September 2023 by Dima Calin
Avoid their Service Department , they gonna keep your equipment for weeks and afterwards they will sent you an repair quote with almost same price like a new one, I sent my machine for blown gaskets , quote was $750 get it done by myself with $37 !!!BIG SCAMMERS!
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September 2023 by Rick Ramirez
What a Waste of Time!!! I spoke to someone from the Parts Counter he assured me he had the parts I needed. 1 Hr Drive Racing to make it there before they closed. When I arrived I reminded him of the conversation he almost immediately said ok so you want to order the parts. I said order what happened to having the parts in stock you had them. He goes Ooo clicked on his computer for 5 mins then said we don’t stock those parts we have to order. I looked him in the face and said then why did you tell me you did over the phone. Nothing… No response. What a Joke!!!Bait & Switch Horrible Business Practices!!!Thank You for Wasting My Time.I was willing to Pay more because you supposedly had them in stock. I ended up ordered the Parts off Amazon, Cheaper and I’ll have them in 2 Days!!Avoid this place if possible they maybe just wasting your time!!! #Ricks2Cents
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September 2023 by Anthony Fragomeni
Matt was a great sales person. Very patient and took the time to explain multiple products would highly recommend.
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August 2023 by Steven G.
I have been going to Russo for a while now and each time I walk in I am quickly greeted by the staff. I love it that they know me by name and treat me as if I am a long time customer and family. Alejandra is the one I do most business with and she is awesome, she even knows it's me when I call - I also enjoy working with John and Matt as they are always helpful. Great staff all the way around, from sales to parts and front counter.
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August 2023 by Michael Collins
Found a Husqvarna mower part that I had been looking for, for a while, called the store and spoke to Omar who said they had it. He set it aside and when I come to pick it up he was very nice and professional. The lady at the checkout was also very pleasant and I would highly recommend this store.
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July 2023 by Erik Nevarez
Nathan that works at the Naperville store had one of the best customer service I have seen throughout Russo. He had lots of knowledge with the equipment and was able to understand my concerns in a calm manner. I will be dealing with him from now on!
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July 2023 by Eric Schmidt
It's like a toy store for men! Tools of all kinds, excellent service and selection.
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July 2023 by Steve I.
After paying someone I trusted 200 to tune up my beloved toro recycler I discovered that an old autolite spark plug was installed. Consequently it was really hard to start. I took it to the folks at Russo's and within a week I had it back running like new and for nearly 70 less than expected! Nice, helpful staff. They are my permanent go to place and I certainly recommend them
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June 2023 by Kevin Flynn
Excellent repair shop for lawnmowers, snowblowers, chainsaws, string trimmers, and other lawn and home equipment. Knowledgeable store staff, tons of repair parts. This store sells more to commercial contractors but I've always found them friendly to consumers too. I've had mower blades sharpened, purchased spark plug, chainsaw, and air filter replacements. No issues.
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June 2023 by Anthony Parker
Gret staff..incredable knowledg of power equipment and the best for your particular needs
