PNC Bank at the Ogden location in Naperville provides a consistently positive customer experience. The staff is repeatedly described as helpful, friendly, well-mannered, attentive, and kind. Customers report feeling comfortable and greeted promptly. The team works efficiently, with staff members like Christian and Rochelle noted for stepping in to assist without delay, even when juggling multiple tasks like drive-through customers and cashing bonds. The bank handles various issues effectively, including login problems with the mobile app and suspected fraudulent activity. In one case, a representative thoroughly examined provided evidence, confirmed fraudulent activity, and clearly explained the steps and procedures to follow. The customer was relieved to learn the bank's fraud department was already monitoring the situation and emphasizing attention on the case. Another customer received helpful tips to resolve access issues. The location operates punctually, opening its doors exactly at the stated time. Overall, experiences at this branch are described as really good every single time, with many customers stating they enjoy going to the bank and will definitely return because of the amazing group of people and the great services provided.
I usually don’t give reviews but I loved meeting with the bank teller to open an account. She was so fun to talk to & I felt welcomed! Love the location & staff!
June 2023
I got locked out of the PNC app after my failed attempts to log on. Fortunate for me, Eric Poole assisted me in correcting my problem with logging on and provided a very helpful tip that I did not know. Thank you Eric!
October 2022
I always had smooth transactions with the bank and I found their current staff very helpful
