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October 2023 by Jenna Ford
Leaving this review because of some true disappointment from this business and there inconsistencies. Roughly 2 weeks ago, I entered with some great customer service and a very nice gentlemen that helped me out with what I needed. I was trying to sell my old lacrosse stick from a couple years ago and they gave me an offer of $20. At the time I decided to not part ways with the stick because it is definitely worth more but the gentlemen was very nice in regards to the business of selling it. Moving forward to this evening I decided it’s just clutter in my room and I do not need it anymore. I decided to return to this store because $20 seemed fine since it was well used. When I returned two younger kids, around 16-17, were at the front desk. They were ready to help with buying the product but then only offered me $12 for the lacrosse stick. There is no excuse for the market changing over the 2 weeks that I had the stick in my possession and the kids claimed that it was what they were told to offer me. Not sure what there protocol is for pricing product but it is not acceptable to give a low price of $20 and then to decrease the price $8 when the condition of the product did not change at all. Very disappointing experience and I think a business should be able to stay consistent and honor when they offer prices on product. The one star is going to the one very nice gentlemen I worked with the first time I came to the store, otherwise it’s 0/5 for me.
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October 2023 by Nicholas Greco
Yeah no don’t go here to sell anything they’ll steel your money bought two expensive baseball mitts took them to this location and they offered me $10 dollars a mit that’s pathetic. Mitts were still like new what a pathetic store.
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July 2023 by Rachel Goat
Compared to the Schaumburg and Westmont locations this one is awful. Poorly stocked and the employees don’t talk to you. The other locations have very friendly and helpful employees and are way better stocked. Don’t waste your time with this one.
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June 2023 by sarah Ann
I brought in my frisbee golf pro stand that was brand new in the box sealed. The woman employee went to open the box with her box cutter WITHOUT asking my permission. I am glad I was standing there, and I told her she could not open the box without giving me an ESTIMATE of what they would agree to pay if all the parts were in the box. She got an attitude and offered me $32.00 for a BRAND NEW frisbee golf stand that was in the box. I understand that they have to double check that all the parts are there. I was ok with them opening the box. If there offer would have been fair. This item is selling everywhere else online and in stores for over $120. DO NOT BRING YOUR ITEMS TO THIS LOCATION! The employees are rude and will not ask permission before opening your item! They don't give you fair prices when selling your items to them. I have never had an issue with any other location. I will never be visiting this location again.
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June 2023 by Jeremy P.
Very rude customer service, the lady that works there is always mean. I definitely don't recommend play it again sports.
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June 2023 by Daniela V.
I just want to say thank you for fixing my bike in less than 2 minutes (it was a simple thing that I had no idea how to fix lol)! I went to Dicks to try and get it fixed and they said it would take 4/6 weeks to get by bike serviced so when my silly issue was solved so quickly, you made my day! best customer service ever!
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June 2023 by Aimee Montgomery
Play It Again Sports is substandard. The quality of equipment's is not so good and all the necessary goods are not available. Save yourself the frustration and seek out for a better place.
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June 2023 by Haroon Azam
We are manufacturer of all kind of tennis balls.Made in Pakistan.
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January 2023 by Sam Kagan
Easy parking, was greeted at the door, great help finding what I needed, lady at the counter was very nice and helped me use my gift cards. Shame the current owners are retiring, but good luck with your retirement.
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January 2023 by Bob T.
Very helpful staff. Good selection of youth hockey equipment. Prices were very reasonable. Location easy to find.
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December 2022 by Natalie Phillips
Maybe the owners no longer want to own the business? Walked in there for advice, and they were blunt, but didn't offer any alternatives like buying new skis or etc. Just didn't seem interested in helping at all. They don't want to have any customers or be bothered at all.
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September 2022 by Brendan Williams
This place seems way overpriced. I recently went there for the first time looking for some disc golf discs. Every used disc was notably more expensive than the online price for its brand new version.
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September 2022 by A B
I didn't realize play it again sports was a rip off until after I purchased my boat from them. I thought it was cheaper since it's a thrift store. They charged $270 for a used kayak that is $200 brand new. It was reduced to $200 after a sale, but still it should have been cheaper since I could have gotten a new viper 10.4 kayak for the same price! I go here to save a buck and end up getting ripped off. So, I wont ever shop here for my kids or anything ever again. Bad business practices cause them to loose me and my family as customers. Bye Felicia
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August 2022 by Javier B.
Very rude to me and defensive when I simply asked if the business was minority owned. Asked me "what is the nature of your call and what is your name?" I replied "what does my name matter and what could you possibly need clarity on?" She replied "well I just think your call is very strange" to which I replied "White people reinvest in their communities everyday without even having to think about it. Why can't I do the same?" She then responds "well it's woman owned if you consider that a minority" and hangs up on me.
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August 2022 by Adam Laski
Only have a return policy of 2 weeks even when buying new equipment. I tried to return two weeks outside of the date and would not even work with me was not going to give me full price back. Tired to tell the were used when i just tried them on at ho e and road about 6 feet. Terrible service and terrible management.
