-
January 2024 by Ayesha Ashraf
Horrible customer service. I went in on a Saturday afternoon to get ONE balloon filled. They told me I’ll have to wait 30 minutes!!! For ONE balloon. There were about 7 people behind the counter at the time working. So when I was told it would take that long I said never mind I don’t want to make a purchase. however my card was STILL charged. Such a waste of my time. I called the store because I realized later that my card was charged and they told me that if it’s “pending” it won’t go through since I didn’t make the purchase. It still went through and they told me to come back so they can refund me the amount. So frustrating that without making a purchase they still charged me. And for one balloon fill up it would take so long. Do not go to this party city and waste your time.
-
January 2024 by Dawn T
Great experience. Ordered balloons online that were going to be delivered when venue was not yet open. Talked with staff and management who handled the cancellation and rescheduled to deliver in perfect! Thank you!!!
-
November 2023 by Tina Hass
Ordered 51 balloons for my friend. They were just delivered without the large “51” and deflated balloons. I called and they said they would send an Uber driver with the 51 and that they were sorry. I asked for a refund because he had already opened them and it’s a bit redundant now to send them when the balloons were already received and opened. Be careful buying balloons here. They won’t refund my money and I don’t want the 3 balloons that are missing after the fact. Biggest part of the gift “the numbers” and they just “forgot” to send them. So I’m out my $50 for 3 BALLOONS. Very poor customer service.
-
June 2023 by Maritza Malone
Horrible service. We had our son’s birthday party. We went to the store and they told us an hr. Np we get there and the ballon’ weren’t done.
-
June 2023 by Aleksandr Maistrenko
I tried, your CS is same as service in store.
-
June 2023 by Libertyvalley C.
Horrible service. I decided to walk into the store and do pick up but its looks like grave mistake . Avoid this store for same day pick up. She made me wait in line until every customer was billed which is ridiculous call in for extra help when you have so many staff instead of punishing someone because they decided to pickup.
-
April 2023 by Marina Jayne
Here picking up balloons and i’m getting some stuff for my child’s birthday. I did tell them hold on one second very nicely if I could see about finding a coupon online however I was not able to find one and because I am a returning customer I thought in this world you go above and beyond for your customers and customer service is everything, but I guess NOT in this case at the Danada location!!! Kinda Rude that you can’t help a mom out!!! I’m standing there for 20 minutes trying to find an online coupon. && the workers can’t help me out??? Like here mam if you can’t find anything I’ll give you 10% off instead of the 15% off. Nope ? could not help me!!!! && here I was the one who had patience but even still yall couldn’t help me out!!!
-
March 2023 by chintan patel
Nice and good store also very helpful, and professional staff.
-
March 2023 by Ryan W
Gael was an absolute treasure. My 3 year old was trying to sneak in some extra party supplies and Gael worked out a deal with her: in exchange for the unwanted supplies he’d give her a balloon. He took her over to choose a balloon color, showed her how he filled it up, and asked her what color string she wanted. He was super personable and easy to talk to for us adults as well. All around great dude. Thank you, Gael.
-
December 2022 by J Brandon
Saved my daughter's 16th birthday ?. Balloons were a huge hit!! Thank you!
-
December 2022 by Alaa Siddiqui
Rude employees. the girl told me that I was going to have to wait for my balloons in a rude tone and then glared at me.
-
November 2022 by regina price
the store is always very clean& all the workers are so helpful. they treat you with utmost care and make sure you leave satisfied. always welcome me to the party!!!! love this location
-
November 2022 by Jim Kutak
Great variety and selection. Prices are on the high end unless you have coupons or discount codes ?.
-
September 2022 by The Guru
Worst customer service , they just help only whom they want . Not on queue basis
-
July 2022 by Tariq Vaseer
It’s closed although the web site states that it is open till 8 pm. But looks like they are out of business. There was a sign on the door which says check our other store. They should update there website. We were misguided that it is open till 8:00 pm. We traveled 7 miles to reach there and it is is closed and seems to be out of business.
