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December 2023 by John W.
I started off my day as any other, enjoying a lovely bowl of oatmeal and some fresh fruit. I was looking forward to a big meeting at work so I hurriedly ran into my car but was greeted with seeing my girlfriend's car leaning like the tower of Pisa. "All good", I thought, "She can just bring it to Mavis for them to put a new tire on like before. They can fix it". (Spoiler alert: Bob the Builder would be disappointed in them because they could not fix it)After bringing it to the shop, they tried telling her that she needed 4 new tires (even the new tires she had just had installed on the car a few months ago) and then proceeded to put the only new tire she did need on wrong. They refused to fix it and told her that they didn't do it, despite the tire being straight before they had the car, and being misaligned afterwards. She paid way to much for what she received: a high school shop class' first assignment and the student that worked on her car hasn't been sober since 6th grade. Who could it have been then, you ask? The ghost of Christmas scams? We may never know the true culprit. Legend says that she's still driving around with a crooked tire. (She is because they refused to fix it)Also, the discount in their name is short for their slogan "If you bring us dis, count on it not working!"
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December 2023 by Marissa B.
I came in to replace a tire, and they tried to tell me I needed to replace all three brand new tires. They did not listen to me or my father on the phone when we explained they were brand new. After checking the tires again, they agreed they were fine and replaced the first tire, however it was put on crooked and misaligned the car. They then asked me to make a positive review on Google, and asked to see my phone to make sure I wrote one before I left. I obliged because I felt uncomfortable and wanted to leave. I felt they were trying to take advantage of me, a young woman with little experience with cars. When I called explaining the issue, they denied they had anything to do with the crooked wheel although it was fine with the spare and all previous tires. They refused to fix their mistake or even look at the car. Take a look at the photos, and you tell me if that front tire is as it should be with a straight steering wheel with all the other tires functioning properly. They also refused to let us return the tire. Horrible service, rude and sexist people.
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December 2023 by Christian B.
Do not I repeat do not use this place for any services!!! Brought our car in for a new tire as the left front tire had gone flat from a blow out. I was told we needed 4 new tires? First off we bought all 4 brand new tires from this Naperville location last July maybe 6,000 miles on them. Tried to tell us the tread was worn and they needed replacing until I insisted they look at their records when the tires were bought. Manager tells me he will check the tires himself comes back and apologizes for his mechanics mistake? Are you kidding me? Finally pick up car with new tire and now the car is misaligned where the front left tire is 45 degrees turned in with straight steering wheel and the traction control light is on. They refuse to acknowledge their terrible work and when I ask them to fix the issue. The wheels were perfectly aligned and the traction control was fine when driving on the spare and with the previous tire. Not only did they damage the alignment most likely not and accident but actually tried to strong arm a positive review from me. Asking for reviews is one thing but asking to see that you posted the review while they are standing in front of you is really weird and uncomfortable. The worst experience ever!!
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December 2023 by marisol
Awesome, they were able to change appointment time for two hours later because I was running late, check in was quick and easy, Cornelius was so nice he even changed the tv to kids cartoons because I brought along my kiddos. Will recommend tire service to friends and family.
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December 2023 by Ala Alshafie
I worked with Cornelius. He was able to get our car issue solved quickly. He has great customer skills. I would recommend this place.
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December 2023 by Rachel Puckett
I have been to a few Mavis locations…I absolutely prefer this one to others in the local area and will continue to drive a little further to get my vehicle serviced here. Cornelius is so kind and extremely helpful, and went above and beyond to accommodate me on a busy weekend day. Quick, efficient, fair pricing, and I always feel well taken care of (not pressured nor overlooked/rushed) when I bring my car in, no matter the reason. I always trust the service I get at this location. Thank you again!
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December 2023 by Serenity Tomala
This is the second Mavis that we've been to, and it's as good, in fact better than the first. Staff is very friendly, they told me it would be about an hour possibly 2 to get me in and got the work done in the low end of an hour. They noticed an issue with my brakes, and were extremely communicative about it. When I told them that another mechanic had told us they couldn't do the work and the dealership quoted us up to 3 grand for the full job, they looked into it and quoted us a much lower price, saying with confidence they would be able to take care of it (but on another day side it would be a longer job). I'll be happy to bring it back to them as they've built confidence in their work and their customer service.
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December 2023 by Matthew Adams
Very courteous, friendly and knowledgeable staff. I came in with a slow leak from a tire that was purchased several years ago, before the business face changed to Mavis. Ruben was fantastic in that he took a look at the tire right away, found the cause of the leak, and with precision and expertise was able to patch it for me, all free of charge. I will be returning as a happy customer as a result of the excellent service I received today.
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December 2023 by Tom Bonk
I got here and needed 4 new tires. Cornelius was already helping me before they opened the doors in the morning and also found another problem as well. And great price on the new tires. Very friendly and courteous.
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December 2023 by Lady Bee
After going to other car service locations, this is the only one my husband and me go to. It’s far from our home but worth it. The guys here, Cornelius and Curtis, as well as other guys. are welcoming, friendly, and honest. I never feel, especially as a woman, that they are upselling unnecessary items or underestimating me. They treat me well and I feel comfortable using their services.
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November 2023 by Nouman Q.
Got a nail in my tire, took it here to get it patched, was told it was irreparable and that I needed a new tire. I was skeptical because the nail wasn't anywhere near the sidewall, so I took the car down the street to Discount Tire, who not only said it was completely reparable, but they patched the tire for free with no questions asked. I even took the car to the Hyundai dealership for an oil change two weeks later, asked them to check the patch job and they said it looked completely fine. Needless to say, never going to Mavis for tires again. Just head a few blocks east on Ogden to Discount Tire for much better service.
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November 2023 by Nicholas Nguyen
I recently purchased tires from them, and I’m thoroughly impressed with the quality and performance. The durability and traction have significantly enhanced my driving experience, providing a smooth and safe ride. The customer service from Curtis was exceptional, making the entire buying process seamless. I highly recommend Mavis for anyone looking for reliable and high-performing tires.
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October 2023 by Anne Budde
I had the best experience at Mavis today. My son had an emergency surgery and I needed to rush home to Iowa; a flat tire stalled me. One call to Mavis and they told me they could get my car in quickly and would aim to get me on the road as soon as possible. My goodness! They were true to their word. Really good people.
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October 2023 by Frannie Wendt
Went to get my tires changed and Cornelius, Tim and the rest of the staff were very friendly. I had called ahead and Cornelius told me to come in as soon as I could cause they had availability. It wasn’t super busy so they got my car done in under an hour which was awesome! They helped me pick out the best tires for my car. Great business!
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October 2023 by Tonya Griffin
READ THIS: I only came to get air in an already slow-leak tire, the guys were great as usual. However, the salesman, "ELIJAH" while very young, was very informative about my need to secure new tires. I loved "Elijah's" upfront-sales-approach, not pushy, just informative about Brands of tires, etc. Initially, I said "next week I will come back..." However, I finally said, "let's do it!" I love my Good Year tires✍️?. Tonya of Naperville!
