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August 2024 by Brian McHale
Easy to schedule, informative crew. Great work. Will be using them again
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August 2024 by Cheryl Steele
I cannot recommend Naperville Chimney Services highly enough. I texted them in the overnight hours one night when we were experiencing a water leak and had a text waiting for me when I woke up that they were ready to help. Amy is a delight to communicate with and is very efficient and accomodating. Tyler and Ryan were out the next day and provided an extremely thorough inspection and sweep. Tyler's knowledge of every chimney aspect is beyond reproach. This is a solid, customer service and satisfaction oriented company that I would (and will) recommend again and again.
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June 2024 by JOSEPH HAMILTON
The men arrived on time. They were personable and professional. Answer my question in such a manner I was impressed and learned.
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June 2024 by Loretta Valentin
Naper Sweeps inspected my two flues (chimney and furnace) by camera and drone inspected the outside of my chimney. $550.00 no cleanout needed, they said, because fp is gas --or did it? My masonry person cleaned the chimney flu this past Saturday and took out a half of those huge Menards buckets of soot and creosote. He said the flue def needed sweeping.
The good: they were on time, they were friendly. They inspected my fireplace flue (I only have one photo that they gave me to tell me I should probably pay to "Parge" it, but I don't have the video as they lost it).
The not so good: they said they had limited space on their computer (memory) to take photos, so they would send me videos of the 3 inspections and that did not happen. After 3 days, I finally received around 10 photos unlabelled that could be helpful if I knew what they were --and many photos of things I don't need to see like my stairs, water heater, or their truck or the outside of my fp.
They found several mortar obstructions at the bottom of my furnace flue and did not note those in the report or the subsequent quote for a liner. They had to change out their camera stick a few times to get past the numerous blockages at the bottom of my furnace flue but never put this in the inspection report. Those obstructions had to be removed by a mason by removing the brick wall and the clay pipe in my basement, and replacing it, in order to drop a flue liner and it took my mason 5 hours to drop a liner. I found a mason willing to do this, but I think it's strange that they did not address it in their quote or in their report, as the blockages are very difficult to remove and prevent the flue from being lined. My fellow who lined the furnace flue found 2 more dead birds inside it, so why did they not see these?
I asked if they go on roofs, and they said, no. They used a drone to inspect my chimney on roof (not close enough to see much)
They did not discuss the way my water heater vents with me (just each other and got quiet when I asked questions). They did not inspect fire or carbon monoxide alarms, even though I asked them to figure out where my beeping was coming from in my kitchen and if they thought there was maybe a fire alarm I was not seeing or a CO2 detector.
Their quote for a liner was costly at $3000 esp because it did not address and cover chipping out the mortar stuck at the bottom of the furnace flue (which meant chipping out the brick behind my fp and replacing it afterwards). I'm not sure that they really understand the job and refusing to go on the roof to do work properly and inspect the chimney properly is not professional, in my viewpoint. Not sending me the three videos immediately is also irksome. After I sent them around 10 complaint emails, they finally sent one video of the furnace flue, a week after the inspection and a week after my mason dropped a liner for half of their price. I see that this company is well-loved by the community, but I'm not sure why. I would not hire them again. I think the company was recently sold, and the current owners are not the ones that these reviews 2019 and before represent. They did refund my $550 when I complained to the BBB.
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May 2024 by Nancy Becker
This appointment went well. Tyler (?) and Aiden were friendly and professional and explained all their work. Made recommendations that I need to follow up on. I would highly recommend.
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April 2024 by Brian G
Very professional and thorough inspection. Answered all my questions and provided a detailed inspection. Fireplace is safe clean!
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March 2024 by Joe Hirsch
Thank you to the Naperville Chimney Sweeps team. Their pricing is fair and they are true craftsman. I've been thoroughly enjoying my fireplace. What I appreciate most is that a bolt broke in my bracket that holds the damper and they came out to fix it and it has even been over a year since the original work was done. I'd use them again and recommend them wholeheartedly.
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January 2024 by Mary Winokur
Highly recommend! Efficient and knowledgeable. Did a great job explaining how everything works and maintenance to my husband and I who are first time home and fireplace owners.
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January 2024 by Nina Appadurai
Very professional- explained everything.
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January 2024 by Atusa Freyer
Phil came over the day after Christmas to fix our fireplace and the entire time our little girl was asking him question after question about fixing fireplaces. Not only did he do a stellar job at fixing the issue, but he suddenly pulled out a Santa hat, all dusty and dirty, and showed her that it probably broke because Santa got his hat stuck in the chimney! ;) It was the sweetest thing, but above all, he was speedy, informative and was able to fix it the day of! Can't recommend enough.
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January 2024 by steve nejdl
So very happy that I contacted Naperville Chimney Sweeps. So good to see a company that really cares about service and it's customers. Went above and beyond normal cleaning service but also gave tips for future fireplace use.
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January 2024 by Alicia Johnson
They were polite and explained everything they were doing. They were very through and patient as I asked questions. Would definitely recommend! ?
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January 2024 by Brittany Krause
Amazing customer service. Highly educated individuals.
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November 2023 by Susan Florian
Had Naperville Chimney out to service our fireplace this year. Our technician Phil was very professional and took care in our home not to make a mess. I also needed a new cap and they were able to install it the same day. I highly recommend them.Service: Chimney inspections
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November 2023 by Ray Simon
I had a chimney fire. Naperville Chimney Sweeps did a Fireguard & Chamberguard repair to reline my chimney as well asordering and installing a multi flue chimney cap. They are highly knowledgeable and super easy to communicate with. Quality of work - excellent. Tons of pictures of what was wrong and what was fixed along the way. I felt a strong degree of trust in their recommendations and workmanship. I highly recommend this company.
