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“Suman Sharma was the best - she explained everything to me like I am a 2 year old and her service was really fast. She was focused on me and provided me the best options for my situation. I am grateful to her.”
9AM - 5:30PM
2020 Feldott Ln, Naperville
Banks
“Thanks to Dan Hatch-Baum's guidance, I have transitioned to using the online banking app, contributing to environmental sustainability by reducing paper bank statements. This shift has significantly streamlined and expedited my banking processes, making them more convenient and efficient. I am grateful for the support!”
“This was the first experience we had with First American and I have to say it went incredibly smooth. We had been dealing with another bank to try and get a loan for our patio and had nothing but run arounds. First Ammerican was friendly, kept us in the loop on everything, was responsive to our needs and was just an overall pleasure to work with. Wish thery had more local locations but am still considering moving all our business (personl and commercial) to this bank.”
“Great bank with excellent service! I do both my personal and business banking at the downtown Naperville location. The team there is always friendly and helpful!”
“My 84 year old dad was having trouble with his new debit card. Dina Joshi spent about an hour working with us to correct the problem. She even walked out to the ATM with me to watch me try to use dad's card so she could see the error message for herself. The employees at First Secure bank just bent over backward to help my dad. I am so glad he is banking there!”
“The customer service is highest quality I’ve ever experienced!! The branch personal is headed by an outstanding branch manager, Jennifer! Marva is great banker who is delightful and helpful! She is a great!!Everyone is happy…..whatever you are doing to create a wonderful environment to serve the customers, keep it up!!!”
“I have a personal banker his name is Brian he is such an amazing person, he has helped me so much, he is friendly, knowledgeable and very helpful. Smart guy, I love this bank too, very good I have bank that really knows it's stuff.”
“I have been with BMO Harris Bank since I was 16. They financed my first car and my first home. I started to use this branch exclusively 3 years ago (due to a move) and they are CLEARLY there to help me meet my goals; now in my fully retired "golden" years! I know them and they know me. I am far from being "rich", but they help make me feel like a millionaire/respected.This is a GREAT branch with a team of employees I TRUST with my finances in my retirement years!”
“Went here on Tuesday afternoon to close out two accounts. I was greeted by Faye upon entering and was told to have a seat and someone would assist me in 10 minutes. Less than 10 minutes later Faye escorted me to a private office and very efficiently closed both accounts. Faye was very professional and courteous. I highly recommend this branch of BOA because of my positive interaction with Faye.”
9AM - 5PM
2772 W 75th St, Naperville
Banks
“Came into this branch after a rough time from another PNC branch, Staff from the very start showed compassion and support, Both The wonderful lady sitting at the front desk ( Who probably was a Branch Manager ) if she wasn't she should look into becoming one. Offered help by assisting the banker with what ever support would be needed as she handled my situation and her appointment as well . The lady at the front desk also went far and beyond and supported me by making sure to have everything that was a issue with my account handled the next business day, which she did . I will only bank at this location going forward . What Great customer service :) Keep Up The Great Work.”
9AM - 5:30PM
1296 Rickert Dr, Naperville
Banks
“At first, I accidentally tried to enter through the back door, which understandably was locked. It was a hot day, and I appreciated the friendly teller at the drive-through window who guided me over to the drive-thru speaker and then the front door. Thank goodness there were no cars waiting in the drive-thru lane at that time. Resisted the temptation to ask for a Big Mac and fries. When we finally broke into the bank (aka found the front door and walked in), we were pleasantly surprised to find a clean, welcoming, no-frills atmosphere. We had made an appointment in advance, and it's always nice when people are on time! Jenell was fast and friendly, and we appreciated how she presented information about different accounts both clearly and concisely. Will definitely keep Fifth Third Bank in mind for future banking needs.”
8:30AM - 1PM
1151 E Warrenville Rd, Naperville
Banks
“My only mistake is that I didn't go through them sooner. I will never take a loan or lime of credit anywhere else. Best rates ever! And I love their website. Easy to navigate.”
10AM - 5PM
2775 Forgue Dr, Naperville
Banks
“The branch employees were great and understanding with helping me with my issues and concerns. However, the privacy in the bank I would rate a zero because there is no separation in the cubicles. There was only 1 teller with a line. The online phone service is useless and unhelpful in alot of situations that customers experience, the wait, the constant routing, no assistance but a machine is unacceptable. With all the fraud, you cant reach anyone from that department to report it. This is very disappointing for as long as ive been with this bank. I am so inclined to change banks. If it wasnt for the staff, kent Pan, i would have done just that, he helped me during my issue nd helped to make things right. This doesnt include the fraud investigation dept they were very helpful. Other than that, the phone service needs an overhaul, there needs to be privacy between the bankers cubicles so others wont hear other customers personal information or issues.”
10AM - 5PM
2819 Aurora Ave, Naperville
Banks
“Excellent service provided by personal banker Erum Gigani. Always very helpful and kind. Provide correct info where and how to invest money. Greatly appreciate your help for always helping out.”
9AM - 6PM
9 E Ogden Ave, Naperville
Banks
“I had rather great experience at PNC bank at that location. I mainly use branches in Aurora IL but we recently moved to different location and Ogden was the first on the Google Maps so I gave it a try on one Monday morning on 7/31/2023. I made an electronic appointment prior visit for as early as 9am at their opening hours. And not that I have OCD but they literally opened the doors at 9am exactly. I was greeted at the door by a well mannered gentleman, checked my name and confirmed appointment time. He was supposed to provide assistance after inquiring on reason for visit but he called in a guy name Christian to assist me.The young man was very nice and attentive, they were all well mannered at the branch & made eye contact. Made me feel comfortable with their knowledge addressing my issue. I made appointment because I had issues with Zelle, feeling I’ve been a victim of fraud. Rep Christian looked over the evidence I provided and confirmed indeed it was a fraudulent activity so he explained the does & don’ts on the matter and immediately delved in the issue, walking me step by step through the whole process.Not only that I was relieved to hear that their fraud department team has already been monitoring activity as such and emphasized their attention on my case on. I have yet to hear results about the resolution, and I really hope it’s in my favor because it should take about 24 business/hrs to process but all in all I was very happy with the services provided at this location working with rep Christian.Great job guys. Will definitely come back!”
“Veronica did a amazing job assisting me and making sure everything was pleasant, can't ask for anything more I been with chase for over 10 years and never had any complaints.”
9AM - 5PM
2852 95th St, Naperville
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“Fantastic experience working with Jamie. I would highly recommend him and CIBM to anyone looking to buy a home. The professionalism and attention to detail was top notch!”