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June 2024 by Nazima Avtandilova
There were several unnecessary trips to adopt our kittens, we came to the center 3 times, why not tell us about all the steps and necessary recommendations for adoption on the first visit, they wanted to see all the family members, but when I brought them, they didn’t even look on them ?♀️ we had to take time off from work several times, unprofessional, only on the last day they really helped us to finally pick up our kittens! there are no complaints about the center itself, it’s very clean and well maintained
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May 2024 by Brian Roose
This place is cold!!! You can't see the dogs unless you pick the dog you want to see on an ipad! Seriously? The cat rooms are cute though. The staff is friendly it's just the process that seems impersonal.
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May 2024 by bhavik shah
We got the best buddy we could’ve hoped for. They take amazing care of the animals, they have ample of space to run around, good food and excellent care. 10/10 would recommend them to adopt a cat or dog.
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May 2024 by Amy Skinger
Very friendly and appreciate genuine kindness.
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April 2024 by Jan Doucette
We just adopted our new puppy through the Naperville Humane Society. They were fantastic with the adoption.They also called us to see how everything was working out between us and our puppy. We will only adopt through the Humane Society, they care about our needs and also the puppy’s needs.We couldn’t be happier.
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April 2024 by Pammy H
I recently adopted Tonka who I’ve named Mr. O’Malley. He’s still hiding but will let me to touch him. He also licks my hand. He just scratched and hissed at me yesterday, after eating treats, so I’m not sure how I triggered him, He’ll come around. I’ve made my room his home for now and I keep my son away for now. Not sure what this precious baby went thru but I’m patient. Thanks guys you all were so amazing!
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April 2024 by Guy Augsburg
Bought one $100 Raffle ticket for an Air Stream Bambi. Made multiple phone calls checked papers and never found out who won. Bad bad PR
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April 2024 by Margaret Elizabeth
EDIT FROM 2024- just read the review from the VOLUNTEER MEMEBER WHO ADMITTED TO BEING FORCED TO WORK WITH CUSTOMERS so miss old lady liar who responds to reviews who accused me of writing a false review. Maybe fact check with YOUR OWN VOLUNTEERS WHO DO INDEED WORK IN THE LOBBYHusband and I wanted a dog for years. We both grew up in homes with very active large dogs. We were very excited to come to this shelter because we fell in love with one of the animals at this shelter. We walked in talked to the front desk volunteer. Let me clarify one more time. We spoke with a VOLUNTEER. We answered some questions as well as asked to see the pup in person. They barely obliged asking us to look at other dogs they had. We said no. We wanted to see the one we saw online. They put us in a back room and bring the pup out. He was very high energy and we played with him for about 10 minutes. We said we wanted to start the process and the volunteer told us no. She told us we could not adopt him because he was “high energy” and we “wouldn’t be able to handle it as a young couple”…. We tried pushing saying we are more than capable of handling a high energy dog. The breed was a young terrier/bulldog mix 8 months old. The old ladies volunteering insisted we couldn’t leave with him so we said we will call back later with our final decision. We did not appreciate how we were treated we do not understand why you let volunteers tell potential owners they can’t handle certain breeds. My husband and I ended up adopting a police canine puppy German Shepard/Belgian mal. So yeah, we can handle high energy pets. It was extremely offensive and disgusting the way the volunteers acted. If you want people to adopt your shelter animals maybe don’t let your front desk VOLUNTEERS tell people what they can and cannot adopt. I’ve never heard that before. We were more than ready to leave with a fur baby and instead you the way your staff acted took away that chance for an animal to be rescued.EDIT- no, that was an awful response on your part. It 100% was your location. I wrote the review shortly after we left.You have horrible volunteers and it looks like based off other reviews after mine, others had the exact same experience. NAPERVILE HUMANE SOCIETY. I make sure to tell friends and family and patients to avoid this place. You have awful practices and if your staff isn’t Knowledgeable enough to tel a volunteer to not give out their opinions on people who want to rescue I suggest better trainingTHE Fact that every negative review has answers for everything. Like this place 100-% allows volunteers to speak to potential adopters. This location deserves to be at full capacity. You pathetic email explaining you need MORE money donations but don’t spend any of that money on the animals. We’ve seen where they sleep we’ve seen the kennels. Way to spend your entire donation money on the lobby
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April 2024 by Rob Peterson
Just simply the best place to adopt an animal. We've been coming here for 15 years when the need for a new friend and family member arises
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April 2024 by Nicole Welnowski
Everyone who worked at the shelter were very nice and helpful
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March 2024 by The Common Gamer
Naperville Humane Society was very friendly, informative and upfront about their animals. Would highly recommend adopting a pet from them! We’re loving our new dog,Dio?
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March 2024 by DeeDee
LET ME JUST SAY THIS I HAVE NEVER IN MY LIFE SEEN SOMEONE BE RACIALLY PROFILE LIKE TODAY. I WATCH A AFRICAN AMERICAN WOMAN WALK IN THE WITH A GROUP OF INDIVIDUALS (STUDENTS). WHEN THE STAFF SAW THE BLACK WOMAN. SHE STARTED LOCKING UP THINGS AND STAYED WE GET A LITTLE Nervous NERVOUS WHEN WE SEE NEW PEOPLE. TO MY UNDERSTANDING AFTER SPEAKING WITH THE LADY AND HER COWORKER. THEY COMPANY COMES THERE ALL THE TIME. JUST A SAD CASE OF RACISM. I WAS REALLY LOOKING TO ADPOT A DOG TODAY. AFTER WITNESSING THAT. I WILL ADPOT FROM ANOTHER FACILITY
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March 2024 by Lauren Beilman
Great experience! Very friendly knowledgeable people! We adopted Stevie the cat. We named him trzy ("trizzy") which means 3 in polish .since our cutie petutie has 3 legs. TRZY is doing great! He's getting lots of good pets...and I even got my first lick from him today!
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March 2024 by Zach Bauserman
We had a great experience adopting our new dog. The staff is very friendly and helpful. Would highly recommend.
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March 2024 by Rachelle Wistrand
We celebrated my daughter's 8th birthday at Naperville Area Humane Society. It was FANTASTIC! My daughter and her little friends had such a great time and were talking about the party days after. It will be one to remember for a long time. I was so impressed by the staff and everything else at Naperville Area Humane Society.
