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August 2024 by Mike Witty
Was quoted $800 by another shop to replace two headlight bulbs. Naper Auto Works quoted me about half and when the job was finished it was about a quarter of what they had initially quoted. Most places would just take the money and run however, they showed integrity and only charged what they had to. Excellent service, will be using them for any car issues going forward.
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August 2024 by Bultro
I had my back breaks fixed beginning of this year somewhere else, and took my car here for new front breaks and they quoted me 1200 for my front and back rotors and break pads. A little over $600 for front and a little over $600 for the back. I took my car in somewhere else. They called me saying the back breaks are PERFECT, and they only charged me $350 for my front breaks. So definitely will never be brining my car back here. I went to Naperville Auto Service Center on reflection drive, for my $350 breaks ?
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August 2024 by Matias Vena
Knowledgable techs who always get the job done right and are quick to do it. Would absolutely recommend.
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July 2024 by Steve Hurley
You’d be hard pressed to find a no nonsense, straightforward, and genuinely caring staff that are willing to troubleshoot, diagnose, and give you a solution straight away. I called from out of state for my brother’s headlight for his 20 year old Acura, and he was back on the road the same week for our upcoming road trip.
Not only did they help diagnose his issue, they had the part ordered and helped resolve his issue the following day, at literally less than a third of the price quoted from the service dealership.
Simply put, Naper Auto Works is the ONLY alternative to the traditional dealership service experience, which by most accounts, is terrible, time consuming, and offensively expensive.
Ditch the service advisors and save yourself the headache, and way more cash so you can spend more time driving your car rather than fixing it.
Don’t second guess it: you’re in good hands here.
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May 2024 by John Lillwitz
Lost opportunity - I came in to review naper Auto works for my daughter who has an older car with 265,000 miles. As a prospective client I would have thought they would have explained their process to me. That they produce a report and send it to your phone. They didn't even ask what oil I needed in my car which should of been 5w-30 as the car is older. If they would have explained their service then maybe I'd be a more willing to spend more money with them as most of their reviews are positive. Customer service is key and I did not get customer service.
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January 2024 by Adel Aref
First time here, I did oil change, tire rotation, replaced the front axle and they did a great job, good price and Pro checking in/out *Robert* Thanks everybody ??
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November 2023 by Alex Flores
I have nothing but good things to say about this shop. They’re quick affordable and the quality work. Anyone looking for a good mechanic, I highly recommend these guysServices: Electrical repair
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November 2023 by Dave Lane
I've always had excellent, friendly, fast service with Naper Auto works. You can't go wrong if you choose to use them!Service: Side view mirror repair
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October 2023 by Colette Marcum
In all of my experiences with Naper Auto Works, they are very honest and knowledgeable. The last time, they saved me several thousands when I brought my car for a 2nd opinion of an issue. Very helpful, trustworthy and friendly. I will continue to bring my vehicle here and absolutely recommend them.
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October 2023 by Evan Rotert
Another shop had just done a dangerously bad brake job - forgetting to reattach a whole caliper assembly, which caused the brakes to fail completely while my pregnant wife was driving. We limped into Naper Auto Works and they fixed everything, but more importantly they worked directly with the other shop to get paid and didn't charge us anything. We've continued to go back and they have always been up-front, honest and communicative, and I've never had any concerns with the quality of their work. Glad we found them!Services: General repairs & maintenance
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October 2023 by Wendi Levine
Naper auto works were so helpful! They explained everything throughly, their texting function is convenient, and they sent everything that was wrong with my vehicle plus an estimate via text. Great customer service, I’ll definitely be returning with future repairs!Service: General repairs & maintenance
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October 2023 by Bryan Nagode
A month later and the repairs they did appear to be doing well. I really liked their online systems where they show you pictures, pricing, explanations and you can pick and choose what work you want done easily. Good user experience.
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October 2023 by Paulina Guerra
If I could give ZERO starts I would. So you think an auto shop would let you know any charges BEFORE they look at the vehicle, correct? Anyway, we called them up and asked if they could take a look at our vehicle and we might need to have it towed because it was dead. (where the car was was only 2.5 miles from the shop ) My fiancé knew it was most likely the alternator which he told them. They agreed to tow it back to their shop and take a look. You would think any reputable/professional shop would say “ hey we can definitely do that for you but just so you know it’ll cost $XX amount” but they did not. They then told us it was going to be $170 for the tow and to diagnose it after we told them we did not want to proceed because they wanted $300 for a battery that we could get for way cheaper and we had just replaced it two years ago, they also wanted about $900 for an alternator plus labor so all in all wanted over $1200 for battery, alternator and labor. We had to leave the vehicle there for a few days and the owner or whoever texted my fiancé after we told him we would try to get it towed asap that if we didn’t pick it up he would have to charge us lot rent… like seriously it’s a joke. I saw on another review that you have that customer a full diagnostic report but we didn’t get that, if I'm paying $170 we should have gotten a nice detailed diagnostic report like the other customers, or do you treat all customers differently? . If they would have told us it would cost $100 to tow it 2.5 miles we would have just paid for the tow home instead and $56 for something we already told you was most likely wrong with it. It’s all ridiculous and honestly very unprofessional. Seems to me like they just try to charge people us the a** and when they say no thanks they charge them all these other “fees”. I definitely won’t ever recommend this place. You won’t find my name in your records because the account wasn’t under my name it was under my fiancés and he was way too nice so that’s why I left the review.
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October 2023 by Donna Ryder
Great service as always and dedication to finding a difficult problem with my brakes. I would, and have, recommended Naper Auto Works to friends asking for a reliable auto repair shop!Service: Brakes
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October 2023 by Jerry Mazurczak
I have had several mechanics over the years with a variety of experiences. However, Naperville Auto has been the best. Their people are friendly, will answer any questions including in my case some clueless ones, and provide me with top service at a fair price. I've now been with them for several years and have two very old cars and they have enabled me to avoid buying a new car prematurely and saved me money in the process.
