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“Dave was outstanding in his knowledge and customer service loading my old IPhone SE info onto my new Apple IPhone 14 Pro. I spent hours this morning trying to do it myself & failed. Dave was able to get this accomplished in less than 20 minutes!”
“We went to Verizon today with a problem about our Internet and also a question about international travel. Cassie replaced our Internet box and answered all our questions in a very timely fashion. We were very pleased!”
“Although I did not end up going with AT&T, I have to highlight the exceptional service I received from Spencer. From the very beginning, he demonstrated a level of professionalism, product knowledge, and customer care that is truly rare in today's sales environment. Spencer took the time to thoroughly explain all my options, presented incredibly competitive pricing, and ensured I had all the information I needed to make an informed decision—without ever making me feel pressured. His approach was respectful, honest, and customer-focused from start to finish. I’ve worked with many sales professionals over the years, and Spencer stands out as the most professional I’ve encountered. I would highly recommend seeking him out if you're considering AT&T.”
“Thank you, Chris! Fixed the ear speaker on my iPhone 11 that hasn't been working for months (I tried all the online suggestions). Service was fast, easy, and super reasonable. Highly recommend!”
“Very pleased with the excellent customer service at this Naperville location. My Samsung Galaxy S22 had a loose charging port. No matter which cable I inserted, they all came loose. Though his location is not nearby, I pass it often to a job site and after reading many good reviews, I decided to giver it a try. The technician was very courteous (forgot his name). If I could wait 15-20 minutes, he would let me know if the USB C connector could be fixed (loose solder connection) or needed to be replaced. He took it apart and found the retaining clip out of alignment, fixed it on the spot and charged me the $85 for his service. He could have claimed it required a new connector, order it, and charge me far more. I would not have know any better. Instead he performed professional service and charged the lower going rate. And it connects perfectly and charges very well again. Technical expertise, honesty, courteous customer service. I will refer this location to family and friends. John Lorens”
“My husband and I just had the most outstanding customer service from Tevin! AT&T is lucky to have this gentleman as an employee. He is an expert in his field, professional and took outstanding care of the 3 customers he was serving at the same time. I will not go anywhere else in the future.”
“Went to the T-Mobile on 59 in Naperville Yusuf took care of me. I've had T-Mobile for 20 years and my family has t-mobile. Yusuf was the best service I ever had through your company!”
“Sabine Joseph is a freaking wizard!! No one else, even at the Apple Store, was able to wipe a phone and Sabine was able to! Very patient and explained everything! She needs to win the T-Mobile associate of the year award!! Thanks Sabine!”
“Outstanding in community outreach helping customers understand their options lowering my cutting cost and things I don't use Game I don't stream anything on my phone less data usage”
“I decided to switch to Verizon after being with another company for 17 years due to poor customer service, each customer service person telling you something different each time. My biggest concern regarding switching was keeping my number the same. I walked into this store and was helped by Jesus and Adam. It took me less than 30 minutes to switch to this company! They were respectful and helpful explaining everything to me. What they said what would happen, happened the 1st time! I'm not the greatest with technology but Adam made sure everything worked prior to leaving the store! Thank you both for making this transition easy for me because I was stressed out and dealing with a lot of anxiety about keeping my phone number!”
“Stephen (maybe Steven) was amazing! I was looking for a MacBook and it was clear that he truly wanted to find the best option for me - rather than just trying to sell me on the most expensive one. He asked good questions and helped me make a decision that fits my needs for work. It was quick and easy.”
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“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”