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“We went to Verizon today with a problem about our Internet and also a question about international travel. Cassie replaced our Internet box and answered all our questions in a very timely fashion. We were very pleased!”
“I RECEIVED NOTHING ON MY PROBLEM.
WE HAVE NO PHONE SERVICE.
ATT HAS PROBLEMS OUTSIDE BUT NOTHING IS DONE.
I ALREADY SENT YOUR STORE MONEY.
PLEASE, PLEASE, PLEASE, HELP ME.”
“Thank you, Chris! Fixed the ear speaker on my iPhone 11 that hasn't been working for months (I tried all the online suggestions). Service was fast, easy, and super reasonable. Highly recommend!”
“Very pleased with the excellent customer service at this Naperville location. My Samsung Galaxy S22 had a loose charging port. No matter which cable I inserted, they all came loose. Though his location is not nearby, I pass it often to a job site and after reading many good reviews, I decided to giver it a try. The technician was very courteous (forgot his name). If I could wait 15-20 minutes, he would let me know if the USB C connector could be fixed (loose solder connection) or needed to be replaced. He took it apart and found the retaining clip out of alignment, fixed it on the spot and charged me the $85 for his service. He could have claimed it required a new connector, order it, and charge me far more. I would not have know any better. Instead he performed professional service and charged the lower going rate. And it connects perfectly and charges very well again. Technical expertise, honesty, courteous customer service. I will refer this location to family and friends. John Lorens”
“David and Brenden helped me with my phone , and I was having problems with being out of network. They both helped it going and explained what the problem and fixed the issue. Very nice men 5 Starz!”
“My husband and I just had the most outstanding customer service from Tevin! AT&T is lucky to have this gentleman as an employee. He is an expert in his field, professional and took outstanding care of the 3 customers he was serving at the same time. I will not go anywhere else in the future.”
“This one time, I came in here buying flowers. I usually go through self-checkout. But I saw a lady who looked nice. Went through her line, learned her name is Cornelia. As a regular in this Target location, I kept going in her line. She has a huge heart. I was buying flowers for my mom. She only had a cold, but every time I get sick, she takes the day off of work to stay with me and laugh with me, watch TV with me, all that and more. Cornelia is one of the first people ever who taught me the importance of getting to know the little people in your life. That in itself is the top way to making your hometown full of Jeep Wrangler drivers and lululemon wearers a true community. Also, I like the organization of the store and the app and all that, too. But building a community is the most important thing to any company. Thank you, Cornelia. You gave me an extremely important lesson. My heart when I first met you was as small as the heart of the Grinch. You helped it grow bigger.”
“Best experience ever.I walked in looking to switch from Android to Apple.Ray helped he. His product knowledge is excellent and he knows the T-Mobile offerings extremely well and was able to provide me with everything I need and to take advantage of the best way to bundle the products and maximize my plan.I'm extremely happy and thankful for his help.”
“Outstanding in community outreach helping customers understand their options lowering my cutting cost and things I don't use Game I don't stream anything on my phone less data usage”
“Michael from self checkout was extremely helpful with issues that were occurring with the register. He's a very kind employee who was able to quickly help me and greeted me farewell.”
“I recently decided to switch to Verizon from TMobile, at first very excited for the deals and all, but after placing my order there was so many issues, my phone was never delivered, people on the phone sucked, and their best advice was to cancel order because for a new customer I had to come in the store.. at this time, I had regretted my decision to switch from my current company.. decided to give it one more try and went to the store.. Mason was the one to help me, and he did an AMAZING job. After I explained my frustration, he was so nice & he literally placed my order all over, and I walked out with my phone 20 minutes later. AMAZING CUSTOMER SERVICE FROM MASON! If I could give him a thousand stars, I would!!”
“My phone was acting up and wanted to see my options, Jose helped me out with finding out a solution to my issues. He was insightful and honest, no gimmicks. Overall pleasant experience”
“I greatly appreciated all your help today, Kathy (hope your name is right). She did amazing job for my request. The vendor provided wrong size screen protector, but Kathy handled it professionally and provided amazing supports to me. I really appreciated your supports and help! Hope I will see you in next visit. You made my day!”
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“My phone has gotten hacked and I’ve been dealing with Matthew and he is very knowledgeable and patient and took me thru everything and the best way to handle this.”