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September 2023 by Krista Thomason
Had a gorgeous haircut by Breigh! She was great to talk to and cut my hair just how I wanted! Thank you so much! I will be back! Very talented and kind.
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September 2023 by Shruti Bekkeri
Breigh is an amazing hairstylist.She was friendly and gave me a great haircut.I will definitely be coming to her next time.
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April 2023 by Brandy Gilio
Thomas has done my hair twice, (balayage and haircut, and my daughters’ highlights. He Takes his time, listens to what you want and ensures you are happy with his services! Be makes the time pass quickly with great conversation! Will definitely keep coming back!
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February 2023 by S H
I had an awful experience at Michael Graham Salon in Downtown Naperville. I made an appointment online for a partial highlight last week- my appt. was scheduled for Monday 1/16, since that was my only day off of work. Sunday night I checked to make sure what time my appointment was since I did not receive a confirmation text, which was strange as I had signed up while making the appt. After logging in, I noticed that my appt. was switched to Wednesday 1/18 without my consent. I knew for a fact that I did not make this change, so I canceled and rebooked for 1/16 again- luckily I was able to find an appt.The day of my appt., I was running a few min. late so I called the salon to let them know. The girl working at the front (Gianna) told me that she would have to make sure with my colorist- Thomas.She said I can't be more than 15 min. late and I told her I wouldn't be.When I arrived to the salon I was about 7-8 min. late. When I checked in with Gianna at the front (who happened to be FaceTiming while on the clock). She says: 'sorry Thomas can't see you today since there's been a mixup with his appointments.' Apparently someone had cancelled on him and then ended up coming in at the time of my appointment (and they let her do that knowing I was also on his schedule). I asked her why she couldn't have told me this when I just spoke to her earlier about running late to the appt. She said 'I've been calling you all morning' and I pulled out my phone to show her that I didn't receive a single call from them.She goes to the back to have Thomas come and talk to me directly. He was extremely rude, unprofessional and unapologetic. He didn't even seem to care that they made a mistake. When I asked him why they couldn't tell me this before I wasted 40+ min driving there? He goes off with the same excuse saying that we've been calling you, also at that point, Gianna interrupted (in a very defensive and rude tone) to go and 'check my call log'. I showed her my phone- and I asked her which number she would have called since I didn't get a SINGLE call from them. When she read off 3 incorrect numbers, it was obvious that they were lying about contacting me and could not admit there mistake. I don't know what they were thinking when doing this, but this was unprofessional at all levels. They couldn't even accommodate me in any way, instead he said that I should rebook my appt. with him. Lol. He really thought I would be coming back after all this?Now that I think of it, I'm grateful that Thomas did not do my hair. If the staff is so incompetent about something as simple as scheduling an appointment or even notifying the customer about a mixup, imagine what he would have done to my hair- no thank you.The only star I would give is for the manager I spoke with, Anne. She apologized but unfortunately could not find me a single appt that day or any of the other days I was able to come in after work. I don't think I could ever give this salon my business after this experience with them.
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December 2022 by Debbie Wall
Came in for a consultation and Angela sat with me for a good 15 minutes and loved what she suggested so set up an appointment for the next week and she didn’t disappoint. I just love the color and the hair shaping that she suggested. Angela, I will be back and will recommend you to friends and family!!Services: Hair highlighting
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October 2022 by Brookelyn Rose
I’ve walked passed this place for years for decided to give it a try for a blow out in a convenient location. Staff lacked personality and was not welcoming. I felt like a burden and awkward. The service itself, was lackluster. The shampoo didn’t seem professional at all, the style I could have done myself. I wanted a round brush blowout and I got a straight, flat, boring style I could have done myself. Disappointed it wasn’t a fit and I’ll continue to drive out of my way for a more positive experience:Service: Hairstyling
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October 2022 by Cindy Swenson
My daughter had her nails done for homecoming. Kerry did a phenomenal job! Will definitely go back.
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September 2022 by Gaby Sauer
Brea cut my hair today and styled it the way I wanted and she did AMAZING. This was my first time at a salon and I am definitely coming back!! The staff was super nice and welcoming!Service: Haircut
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August 2022 by Darunee Senal
Thomas was great with my coloring and touch up! I like coming at this location because of the modern decor and well lit space.
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March 2022 by Shelee Schewe Bays
Christy does such an awesome job! She listens to what you want and does such an amazing job. Her colors, cuts, styling is the the best. Always leaving with a smile.
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January 2022 by Keisha Marie
Now offering individual eyelash extensions that are instantly oil proof and water proof. No more downtime after your appointment! NovaLash or Nothing. Appointments available Tuesday - Saturday with Keisha Marie. Custom Couture for your eyes in every size and style.
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January 2022 by Irvana Reyk
They made sure they’re ruining my day!So I made the appointment on Thursday for Saturday at 12 PM. I showed up there at 11:45 and I was told my appt it’s for 12:15!!!For me, time is money, I left job earlier today so that I can be on time at the salon for a blowdry.This is not the first time I am seeing bad things going on at this place, and I decided not to stay quiet again.Where there are many other salons like Zano’s that I can go I choosed again to come back at this place because I saw Ryan in the past and I liked his way of cutting hair and his work was amazing.Since he left, I saw someone called: “the hair salon educator” , she was a nice lady but I did not like what she did with my haircut, and I said you know what it’s hair! It’s gonna grow back , people have many other problems than this, so even though I again came back give them another chance and see Colleen, and she is amazing there!!!So since Colleen was not available today, I called for a blowdry and style… I had nothing but to leave the salon in tears, because they messed up my appointment.Not to mention while I was at the salon and waiting for my color to process I saw one girl picking up the towels they give you to dry your hair cleaning the floor with it !!!!!So, so disappointingServices: Haircut
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December 2021 by Keisha M.
Now offering individual eyelash extensions that are instantly oil proof and water proof. No more downtime after your appointment! NovaLash or Nothing. Appointments available Tuesday - Saturday with Keisha Marie.
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November 2021 by Amy Kollias
I always love my hair when I leave this salon! Frankie does an amazing job with my balayage and layering. She’s also friendly and fun to talk to. The prices are comparable to other salons and in my opinion, the talent is worth the price.
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November 2021 by Luiza Dzierzanowska
As much as I like the hair cut I left with...the color was nothing like what I asked for, and I had pictures. I'm not even worried about that part since I like the color anyway. There was no clear communication about pricing and I expected to pay maybe 150 dollars 200 tops. I have a feeling they added charges without asking first. I also made it very clear that I could not see without my glasses when I was asked if the color was okay. By the time I was able to get my glasses
