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August 2024 by Julie Erbes-Pierce
We had Luna come out to give us a price on three bedrooms. The salesperson (Aaron) who was very nice, measured and worked up a price. He told me the cost would be $5,974.00 for three bedrooms. I told him thank you but the cost is much. He started to talk about sales that had ended, and some other nonsense. Then txted his manager. Supposedly the manager gave him a new price of $3,500.00. How do they lower the price that much? Never got a straight answer. Then the salesman started pushing me to sign right a contract right then. I said no, I need to discuss with my husband. He said can’t you just call him now? It took some doing but i finally got him to leave. Then two hours later he txted me and wanted to come back. I said no! The next morning a women from Luna called and said we can lower the price to $3,150.00. I asked how can your company go from $5,900 to $3,100?? No, answer. It all just felt a bit shady. We will not be doing business Luna. Buyer beware!
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August 2024 by Michael Kmiotek
I worked with Heather Rieck and could not have had a better experience! Heather was extremely helpful in finding the right flooring for my home and also in matching my goals of making my home look better, but also ensuring this was the right investment for the future of my home. I highly recommend working with Heather at the Naperville store!
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June 2024 by Tony Nanni
Great experience. The installers did an excellent job. The craftsmanship was outstanding. The were really good about moving furniture and it disturbing connections and wiring. Carpet looks and feels great, would recommend.
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June 2024 by Cathy Harland
This is the second time we have used Luna for carpet. Everything was perfect from order to install. We love the carpet!
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April 2024 by Roopak Chadha
Fantastic choices and seamless execution. Love the outcome. From Heather at the RT59 store to scheduling team to Florin Ignat who installed, everyone a thorough professional and great customer service. Strongly recommend
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April 2024 by KRIS U
The guy is very rude , ignorant.
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March 2024 by Jay Jensen
New carpet was installed in a basement where there was none before. Process was seamless, the initial price was dropped significantly, the installers were on time and did the job well. No complaints! My advice is, after reading other reviews is, GO TO THE SHOWROOM. Talk to a person.
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December 2023 by Dookiezooka
Rude salesperson Aaron, as soon as I wouldn't put money down today, tone shifted and he bolted. 3-5 appointment window, shows up at 5:40. Kick rocks Luna.
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December 2023 by Danielle Hays
100% horrible experience, 0/5 stars if I could, not sure how this place stays in business. Guaranteed carpet before a certain date, called day of installation to say I had to do a re-selection as the carpet was out of stock (despite confirmation that it was in stock at time of order). Due to timing of reselection they had to reschedule my appointment only to get a call the day of the appointment saying my carpet (the 2nd choice reselection) was unavailable. Asked if they could do one of my other 2 choices and said none were available. They refused to make any accommodations to get the carpet done by the guaranteed date and apparently couldn’t get any of the 4 selections in stock. Sales guy ignores all my calls, my dad ended up calling and got right through to him. Super unprofessional and horrible nightmare of an experience.
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November 2023 by leslie isaacson
Great knowledge of flooring and so many choices to choose from. Installation went smoothly and prices are very competitive. I highly recommend this store
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November 2023 by Christine Grygiel
My experience with purchasing and having my vinyl floor installed with Luna was very positive. Heather was very helpful in assisting me choose and set up installation of my floor without being pushy, and Ovi and his assistant did an outstanding and very professional job in the installation itself. I would definitely recommend Luna to those looking for new flooring.
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October 2023 by Ethan Tralmer
We were delighted in the beautiful laminated floors professionally installed in our house.
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September 2023 by Jay Goddess
Extremely unprofessional and uneducated. Especially the floor manager. Lacks basic knowledge
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September 2023 by Kelly Beck
Worst customer service ever. Sales rep lied to me and Luna “corporate” wouldn’t make it right.
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July 2023 by Lucas Fartan
Frankly, flooring isn't really the wife and I's area of expertise, so we were a bit uncertain going in. But Heather and Dan put us at ease immediately. They took the time to really understand what we wanted and guided us every step of the way. A couple weeks later our new floors were installed and we couldn't have been happier.
