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December 2023 by Tarah S.
#loweshomeimprovement bait and switched me!!! I bought (4) 6-pack of 8.7 planters and (3) 4-pack 6.7 planters. I checked the quantity in the descriptions and screenshot both items. They changed their website after I made the purchase because of their error and I am told the only option is return and they will give me a gift card for my inconvenience. They said I technically only paid for one pot so they will not honor it, but per their website I paid for what was advertised . I declined the extra gift card. I just want what I ordered please! On short you can NOT trust #lowes online store! Returning the entire order. It's not customer service fault but there should be a higher up to be able to see what happened and honor what was advertised. I know my measly $150 order is not important to a large company like this but I will make sure that my remodeling company doesn't use them either.
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November 2023 by Mike P.
Best customer service in town. Friendly staff. Excellent selection. Terrific prices.
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November 2023 by Ronald H.
Don't purchase an appliance from Lowes. I purchased a dryer that stopped working after only two weeks. I went back to the store so they would give a replacement and was told that since I didn't purchase it with a Lowes credit card they don't honor a 30 day warranty. They are incredibly rude and don't care about their customers. I will never spend another dime at any of their stores
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November 2023 by Jody L.
DO NOT BUY LG PRODUCTS! We purchased an LG refrigerator 5 years ago and it's already stopped working due to a bad compressor. Most places won't even repair LG they are such throw away junk. This is the second LG we have had that did not last past the five year mark. Terrible product sold by Lowe's. Not worth the money, and Lowe's does not stand behind crappy products. Avoid LG at all costs!
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November 2023 by Google user
Outdoor Halloween stuff: great choices, affordable prices, helpful staff.
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October 2023 by Anastasia C.
Awful experience. Was happy to purchase a washer and drier from them. Great delivery and installation option. Everything went downhill when they came to deliver. They would not uninstall my machine as they said there was corrosion on the pipe. Advised them this was never mentioned to us at the store. I called the store asking for a full refund. Well you have to call another number for that. When I called, they stated they won't even install had we uninstalled due to corroded pipe. Suffice it to say I won't even purchase a nail from lowes
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July 2023 by M F.
We shopped Lowes home appliance department during a sale. Customer service is non-existent there. Associates were nowhere to be found on our first early evening visit and we were abandoned by another associate on a visit the next day. Our questions and concerns were dismissed outright and any product knowledge not already on the appliance tag was not on display. Yes the sale prices were attractive but we've never had to work so hard to get someone to sell us anything! We won't trouble Lowes for any future purchases.
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May 2023 by Lisa E.
My sister decided to trust her kitchen redesign cabinets to Lowe's (Schuler cabinet brand). Bad call. My sister has been abandoned by Lowe's and Schuler cabinetry (she ordered these "custom" Cabinets through Lowes). Her construction started in January. Some basic numbers are that they have had to order 4 sets of panels, 3 different vent hoods, and 3 sets of cabinets. Each with an added 4-6wk delay. They received items in the wrong color, items they didn't need, and numerous other damaged items that were small. They all came from Schuler Cabinetry. No. One. Is helping at Lowe's OR Schuler. Jessica Stratton (designer) has been in constant contact with Schuler and Lowes, and it appears they do not care to help this nightmare situation.
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April 2023 by Carol M.
I wanted to buy a Razor electric dirt bike for my grandson. The bikes are available online, but need to be assembled. I contacted Lowe's and spoke with Jasmine. The level of customer service from Jasmine and her team was exceptional. She ordered the bike and kept in contact to let me know when it arrived at the store and when assembly was completed. She even arranged to have the bike kept in the customer service department until I was ready to pick it up so it would not get scratched. Jasmine and her team were amazing! If you are looking for a bike, I highly recommend Lowe's.
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February 2023 by Ruth M.
What a horrible store to deal with. We ordered custom blinds and one was broken when it arrived. The Lowes installer notified them for an expedited replacement and so the nightmare begins. It took them over a week to put that order in because the woman in that department told me she was busy and does things when she has time and if I didn't like it file a complaint. The assistant store manger was no help either and just brushed the incident aside. I will never order or shop in this store again. They truly do not care about their customers or try at all to resolve issues that arise.
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February 2023 by Eric F.
More than a great hardware store!Yesterday we had our sons 5th birthday party here. This new Build a Party program was absolutely amazing. From start to finish, everyone from Lowe's who worked on this party was so kind, patient and understanding. The team made the entire process stress free for us. They provided a great time and environment for every child and parent that we had invited to the party. They had an amazing party area set up where the kids were able build a race car kit with the direction of the party captain. There was also an area for kids to play bag toss, Jenga, and with other toys. After pizza and cake the kids were able to play with their new race cars and toys in the party area until the party ended. I would really recommend Lowe's birthday parties for anyone looking for a fun and unique option for a memorable day. We can't thank everyone at Lowe's enough. I'm pretty sure we will be setting up another party here in the future!
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November 2022 by Jakie L.
Lowes used to be our go to store. We purchased carpet and have had an issue with some damage done during installation. I have spoken to the store associate, a store manager, Lowes Cares, and several people at Lowes Installation Services and not once have I gotten a promised return call. This is not the way it used to be! Lowes will no longer be a store we consider when looking to make a purchase.
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August 2022 by Paul B.
I ordered a piece that they said would be delivered to the store on Wed. According to the tracking it got there on the previous Sunday! The store never found it. I talked with customer service and they put me on hold for 75 minutes when I hung up and called them back. Customer Service did not help at all and were just rude when they told me that the people in charge of that just went home (leaving me on hold). I won't go back to the Hwy 59 store again and will use Ace Hardware whenever possible and then it's Menards or Home Depot. Awful service. They just don't care.
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May 2022 by Linda K.
We purchased our fence from Lowe's in late October. Premier was the contactor chosen to install the fence. Materials were delivered in December. They sat in our driveway all winter until March when Premier came to install the fence. However, the gate was not ordered by Lowe's and was not delivered so could not be installed. Gate was ordered but it was the wrong gate. It is now almost June and still we have no gate despite many calls.
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March 2022 by J. K.
My wife and I ordered Pella windows from Lowe's mid last year 2021 and the work still has not been completed in March 2022. given Covid, we were expecting a wait, but the issue has been with the installers. we've been the one's who have had to talk to Lowes corporate team, local installers and the Naperville store and no one has taken responsibility for getting this window installed. Already we've talked to over two dozen corporate folks plus two install companies. we've kept all paperwork trail of communication (both phone, email and text) just in case. lowes right hand doesn't know what the left hand is doing and communication has seriously broken down at this organization. Jim 630.885.1562
