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April 2024 by Erin Mooers
Placed an order at 5:30 pm said 50 minutes for delivery. Pizza arrived at 7:30 pm. Not worth the wait. Cold.
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April 2024 by Satish K
Best Chicago style pizza
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April 2024 by john beran
This place is poorly run and the staff is confused and don't know what to do. My mother in-law had surgery and we are down the street at the Hospital. We wanted to get out, sitdown at a restaurant, and have a good dinner so we made a reservation for 8:15. Got there at 7:55 and attempted to check in, the lady at the front was very nice but clueless on what to do, she called a man over to help her. I explained we had a reservation at 8:15, he said he didn't have any reservation for 815, I was Kinda surprised because he wasn't even taking my name or OpenTable confirmation. Unfortunately he was very dismissive and Rude, never putting in any effort to resolve the situation. It was actually one of the worst Customer service experiences I have had, I wouldn't recommend this place, they treat poeple with ZERO respect. We waited to 835 and left, picked Subs and went back to the hospital to eat. Then at 8:50 we got a notification our table was ready, yep 8:50. They didn't try to help when we were asking, and they don't respect people's time and reservation. I never really give 1 star, but this place deserves it.
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April 2024 by Ayda Parra
Good pizza and salad
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April 2024 by Meesha Awan
Lou's in downtown Naperville is such a fun atmosphere! Their food is exceptional and the service is great.
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April 2024 by Amy bagliere
Food was great, service was slow.
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April 2024 by John Lhotka
Great service!
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April 2024 by Buddy Miller
Very well done pizza. Deep dish was fantastic with perfect portions of cheese and sauce. The added sausage was a delight. Absolutely amazing crust that was cooked to perfection. Service was superb as well. Treated very well and waitress was attentive to our needs.Only 4 star is for atmosphere...seated very close to other parties and the volume of the restaurant is somewhat of a deterrent. Plenty of open seating within the restaurant and they crammed everyone in one spot.
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April 2024 by Ricky Patel
Great atmosphere. Food is consistent.
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April 2024 by Mikee
It’s Chicago style pizza at its best! The deep dish and thin crust are my weakness. I can’t just order one or the other, I always gotta order one of each!!! I like my deep dish with the sausage patty in it and a regular cheese thing crust pizza! This pizza will be sure to make you crave more after eatting itParking: Parking fills up fast on weekends but a side parking lot on the side and back of the location
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March 2024 by Enrique Arroyo
The worst serivice I have had. They are 2 hours plus late on every delivery and they hang up the phone on you when you call to check on the status of the delivery pizza.Do not support this shady business managment.
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March 2024 by Gerardo Aguirre
Great pizza- chicago classic The lou malnatis salad is delicious. Our serverjen was awesum. We go big....leftover!
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March 2024 by Terrence J.
A big customer service shout out to the manager at the 95th street Lou Malnati's in Naperville. I was trying to order from the website on 3/25/2024 and the site would not let me check out. After a while I gave up and ordered by calling. I somehow managed to call the wrong store although I swear I was calling the store in Naperville. When I went to the Naperville location my pizza was obviously not there. The manager helped me figure out that I had called the wrong store. I was very frustrated and reordered in person at the Naperville store and then went back to my car to wait. They filled the order on a priority basis and then, when I went to pay the manager said the pizza was free. I wanted to pay since the entire problem was my fault and offered several times to pay but the manager insisted on making it free. You don't see this level of customer service anymore. The manager insisted on making it right even though it wasn't their fault.
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March 2024 by Jenell
Service was good .. not so much the pizza. The pizza was very bland. Has like no flavor. Will not be back.
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March 2024 by Megan Fontenot
Just had a late lunch at Lou Malnati's Pizzeria in downtown Naperville with a friend, and let me tell you, it was a slice of heaven! We both dove into the personal deep dish pizzas, and they were everything we hoped for and more. What really stood out was how these pizzas struck the perfect balance with cheese – rich and flavorful, but not overwhelmingly cheesy like some deep dish can be.Our waitress deserves a shoutout too – super sweet and bubbly, making us feel welcome from the moment we stepped in. She had us seated in no time, and her service was as great as the food. The vibe of the place? Clean, open, and just the right setting for a relaxed lunch.It’s rare to find a spot that nails both the food and the atmosphere, but Lou Malnati's hit the mark. Whether you're a deep dish aficionado or just craving some good pizza in a cozy setting, this place won't disappoint. I’m already looking forward to my next visit. It's definitely a must-try spot in downtown Naperville for anyone who loves a good pizza experience.Parking: Free parking lot right behind the restaurant