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January 2024 by Steffen Pickert
Quick service and friendly staff
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January 2024 by Em Denler
Stopped by when my car was making a clunk in the back. I showed up about 45 minutes til close on a Saturday. Tired guys, but friendly and genuinely helpful and caring service. They weren't able to find anything, but I felt better they did assure me that it all seemed good to drive the rest of my 2hrs home.If you're in a bind, stop by and they'll help you out!
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January 2024 by Dana C
We have been going to this location for many years, We appreciate the skilled personnel, the honest advice and the friendly environment.
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December 2023 by Greg Chrisos
I've been bringing our cars to Firestone for years. They do good work, they don't push add on products/services and their recommendations are usually spot on.
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November 2023 by Charles Abeling
They forgot to replace the drain plug gasket. They are not fit to do a very basic oil change. Within a day it was leaking. Plenty of oil has leaked onto my driveway. I will never be coming back after years of coming here and encourage everyone to do the same. Brandon was the technician.Invoice ID 27813
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November 2023 by Matt Schmitt
Went for drop off alignment. Expected all day wait. Super friendly front desk. Got car back in less then 2 hours. Rides amazing. Will not be going anywhere else now. These guys know what they're doing.
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September 2023 by Jagdev Singh
The staff is great ?. They got my tyres rotation and alignment done within 45mins while I waited for the car.
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August 2023 by Shannon A.
The recent change in staff was MUCH NEEDED. Jacob, Juan, and Kona were STELLAR yesterday. They went above and beyond to help me. They even stayed late while Kona finished my car so I could get to work on Monday. Jacob kept me up to date all day and was insanely polite. I could tell there was a difference even when making my appointment with Jacob earlier in the week. I hope this staff stays for a long time!
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July 2023 by R R.
i came last week for a new battery. came in one week later because the car was having issues starting. i told the intake guy i had the battery replaced by them last week. waited there for 2 hours before finally asking how much longer it would be. the guy told me it's been sitting here ready.... i received no phone call or notice. i was then told the issue was the battery. i told them i just had it replaced last week and they asked "by who?". i understandably told them they had to replace this ASAP at no charge and was told to get out! once i said i'm calling corporate they said they'd get it done right then and there. mind you, the manager is the one who told me to leave! what a joke of a shop.
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June 2023 by Roberta Butnoriute
I believe his name was Ian was able to get me in and out quickly even though they were packed with other appointments. Definitely appreciate the hustle for getting my tire fixed bright and early in the morning! Thank you.
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April 2023 by M G
Really will get the job Done as fast as they can Very hard working people very friendly I purchased a vehicle 2020 I connected my OBD scanner to The Vehicle and Everything was Fine I thought ??♂️Firestone Naperville Showed me it been and a accident but not major I will continue to service my vehicle Here Thay you
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March 2023 by Mikee
Great shop to get an oil changes done at! From small foxes to big fixes or whatever else you need they are sure to help or point you in the right direction
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February 2023 by Margaret Rubin
We always bring our cars here for care! Raynard always gets us in within a reasonable time frame and communicates what our cars need and don’t need. We have certainly come to trust this place after years of bringing our Sienna and Prius here for oil, tires, brakes and more! Thank you!
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February 2023 by Keith P.
I brought my car to this location in September 2022 and had $4000 of work done including brakes. In January 2023 my rotors went out so I took the car back to the fire stone, They told me there was nothing wrong with it there's nothing they could do. I then went to Midas, They said my rotors were bad and had to be replaced, It was going to be $750. I called the fire stone to let them know they said, bring the car and they'll fix it. They had my car for three days fixing brakes, when I finally picked it up the manager told me that it's not under warranty because the rotors were all black and I was slamming on the brakes racing up to stop signs and stoplights. I'm a 56 year old man with a Toyota Camry what makes him think I'm racing around in Naperville ruining my brakes. He proceeded to lie to me over and over again to get me to pay for the brakes finally gave up at the end and just gave me my keys and said go get out of here. Do not go to this location. It's horrible. The store manager will rip you off.
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December 2022 by Rr p
Total garbage services. Customers got to check whether they doing alignment or not, tire rotation is free when u do alignment in warranty but they will say you have to get an appointment for rotation that also u have to make sure whether they did it or not. First & last time in my life never forever. Not only one place other places also been there like 3 different places of Firestone.It happened with me 3 to 4 times.In reality my car front suspension is gone brake was no good old steering was vibrating so when they did an alignment they have to tell me that this wrong with it so I can go ahead and change it instead they say camber bolt is gone. Cancer bolt got nothing to do with itService: Wheel alignment
