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January 2024 by Don S.
I made an appointment for 11:30 on a Saturday. I asked the guy if I should schedule it for another day. He said no they were not busy. He said it would take1 1/2 hours. After my daughter waited an hour they finally took my car in to work on. When she asked them about how much longer it would take they were very evasive with their responses. It took 3 1/2 hours to get 4 new tires! Then at the end they said my alignment was way off. I feel like they trying to take advantage of her because she is younger woman. I just got my car back from Honda. Honda said everything was fine but I needed new tires. I went to Firestone to save some money. I never should have gone there! They are poor communicators and deceptive.
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January 2024 by Sid S.
needed a quick look at my deflating tire, almost an emergency situation, however the Indian guy refused and said come tomorrow. Took my business elsewhere.
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December 2023 by Kristen K.
Omar and Giovanni are absolutely fantastic. excellent customer service Highly recommend
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December 2023 by D N (LtColFritz)
The service manager explained in complete detail what was needed and even up sold me on fuel line cleaner with his great personality. The tech did a lot of work on my car... I was there from 7:00 am to 6:30 pm and enjoyed my time watching TV in a comfortable environment...The only negative was I had to use two credit cards because Firestone credit is only $1100.00 but the charges were $2700.00 and my credit score is over 825 points !!!! So if Firestone wants my business going forward they need to extend more credit to take advantage of no interest in the 6 month payoff or I will go somewhere else.The low credit is what could have dropped the rating but the employees at this location is what I am scoring.... If I were scoring the credit department "5" and not recommend.......
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December 2023 by Lisa M.
Q is great. Very helpful and honest work. Definitely would recommend this location.
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December 2023 by Eddie Paredes
Best Firestone! I had an issue with my car and had it at several shops including the Infinity dealership and all places misdiagnosed. Called and spoke with Q who was very knowledgeable and empathetic of my issue. Brought it in and not only did they find the issue, but the car was done VERY quickly!Q who is the GM and his service manager Omar are phenomenal. It’s very hard to find an honest mechanic and I found them. I would HIGHLY recommend this shop.
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December 2023 by Terry Mason
Easy to deal with, the new management (Omar) was very helpful. I got several tires mounted and a front-end alignment. The after-service report was helpful in flagging several issues with my vehicle that I need to take care of. No "high pressure" sales tactics, they just charged for the work done and recommended some items that I should have completed in the near future. It's nice to find a local repair shop that's an alternative to going to dealerships.
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December 2023 by Ning Shang
Carefully check the problem to save more than 4 thousand dollars for me. Q is a nice and professional advisor. I appreciate!
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November 2023 by Darnell Fletcher
I havent been in awhile due to bad management, but I stopped in today to just get air for my truck.This guy named Omar was great and very knowledgeable and hospitable not just with me ,but also with other customers this place is under new management, thank goodness i would definitely recommend this firestone..
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September 2023 by Robert Darnell
They opened up a slot for me to come in and they got the job done quickly.
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September 2023 by Haid KHalili
Not Happy with their service the tech was not pro.....i was in chicago for 2 daysdrop my car for oil change after couple hour was not ready they told me the oil plug is badany way i left car there over nightthey not charging me extra after i talk to guy who was in the office he was nice
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August 2023 by Vikram Darbhe
Dishonest!Have been to this place multiple times because this is close to my place and convenient. This time went for oil change, tire rotation and fuel system cleaning. Made an appointment and dropped off my car at 11. They called me in 4 hours advising me I need new tires which I declined. Then they called after 1.5 hours (almost 5.5 hrs after I dropped) letting me know my car is all ready.When I went to pickup they said they could not di fuel system cleaning because they had trouble doing it on my vehicle. When I probed and asked further why it was not done and why was not told it could not be done they tell me the technician who does these things is on leave and they were short staffed with lot of cars. Well they could have told this to me upfront or called to tell me about this but no they just called and said car is ready. So dishonest!I had marked the tires with chalk and noticed they had not done tire rotation either. When I went back and asked if it was done the front desk person said yes he saw the technician rotate. Well, the tire markings were exactly as is so I can guarantee the tires were not rotated or if they were then how come they ended up at the same place? What's the use of doing tire rotation? Moreover they didn't even put a new sticker on my windshield saying when next oil change is due which was strange.They lost my trust as a customer today and I wont be going back to this business again. I can get cheaper synthetic oil changes at dealership than paying $100+ here.Service: Oil change
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June 2023 by Y Chang
Very professional service in a reasonable price. Just have the AC repaired here. They found the leak and changed the parts after 4 hours. I pay only half of the dealer asked. Dealer simply gave me a quote to change everything in AC system and quote >$2000 after I paid $190 diagnose fee, and put dye everywhere under hood. Dealer also told me i have to wait a few days for parts delivery if i ask them to repaire. As a summery, I only paid half of what the dealer asked at Firestone store here , and the AC now functions like new.
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June 2023 by Brian Bangs
quick ,clean, straightforward, good job!!
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May 2023 by KC C.
Pretty decent place to her auto work done...but expensive at times
