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October 2024 by Tristan Abrams
Rodolfo was amazing! Thank you guys for your help. Patient and gave me great instructions to help me with my car part returns.
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October 2024 by M J
I have been to this FedEx facility many times and the staff has always been helpful and quick with their work. Rodolfo is the guy I usually meet while I go to drop off some packages. He is the guy how will always makes sure your data is confidential and secure. You will not see any paper lying on any table just like that which shows how seriously they take the job of keeping the Data secure. He is very calm and cooperative and always gives suggestions how things can be better or tell me the options I have for the shipping in detail without losing any patience. Thank you for being an amazing person whom I can trust and be sure my package is in safe hands. Also I have noticed NON- FEDEX facility they charge even for a tape. Luckily FedEx doesn’t do that. Else I have seen people paying extra $3 just for a tape. Thank you FedEx and Rodolfo for making things easy for so many people.
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September 2024 by Varad Karmarkar
The store manager was very helpful
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August 2024 by Namratha Bhandary
I am writing to share my recent experience at the FedEx location inside Walmart at 2552 W 75th St, Naperville, IL 60564. Unfortunately, it was not a positive one.
During my visit, I asked the store manager Name:Rudolfo at the desk to verify my address after scanning my driver's license, as I wanted to ensure the updated address from the DMV was correct. The manager was initially very rude and refused to assist. Even after explaining the reason for my request twice, he only reluctantly agreed to verify the address and did not offer any apology for his behavior.
It was disappointing to be treated this way. Professionalism and respect are crucial in customer service, and I hope this feedback helps improve the service at this location.
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July 2024 by Matt Bukovsky
The front desk associate was unhappy after a phone call that he received. He then proceeded to be very short with me and the questions I had. He was unable to help direct me with any information on what I should be doing in order to ship my items. Will not be coming back.
Edit: his name was Rodolfo
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February 2024 by Desiree Ramsey
Very helpful. Helped us track down a package that wasn’t moving. Very conscientious manager.
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November 2023 by Bruce B
Poor and unpleasant experience.
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September 2023 by Pavan Lakkavajjula
Zero customer service. FedEx should take back this franchise or force to change the store manager. I was standing next in the line, after he was done the current customer, he didn't even acknowledge me. He was working on to cleaning his phone, keyboard and acted as if I didn't exist until I asked him to help me.
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August 2023 by Google user
Zero customer service. FedEx should take back this franchise or force to change the store manager. I was standing next in the line, after he was done the current customer, he didn't even acknowledge me. He was working on to cleaning his phone, keyboard and acted as if I didn't exist until I asked him to help me.
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May 2023 by Bruce Breydor
Poor and unpleasant experience.
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January 2023 by Sher Singh
Excellent service and highly professional. Thank you!
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November 2022 by Rosie James
Rodolfo the store manager has no customer service skills whatsoever. On top on the terrible service, asking customers to pay $3 to print (1) extra page that came with the shipping label is ridiculous. Your customers shouldn’t have to teach you how to print 1 of 2 pages.
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September 2022 by Rafael Garcia
To print one page it cost me $2.75 plus tax. They really tried to upsell me to get a bigger package than I needed. I've had better experiences at other FedEx office locations.
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September 2022 by Pooja Ch
Worst customer service……Today we went to fedex ship centre to ship one of item at Walmart Naperville , the guy who is working over there talked with me rudely and shown racism.One of lady who came to return one of the item standing in front of me where he talked with her politely and done his work and coming to me when I asked, on what date will the item be shipped he said that you need to listen properly when I said and talked with me in rash behavior.This is not the way to talk with customers.I will never go to that fedex ship centre located at Naperville Walmart centre Il.Terrible customer service
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May 2022 by prerna gopal
This center is located inside a Walmart and the person at the fedex kiosk is the worst ever ! Scan one page costs $2.19
